SoftPro

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description SoftPro is seeking a Real Estate Customer Solutions Support Analyst . In this position, you will be responsible for providing telephone support to our parent company’s direct operations as they implement SoftPro Select to various sites across the country. This position can be located in our Raleigh, NC office in a Hybrid role, or as a remote employee. We are looking for individuals to work 10am – 7pm PST (1pm – 10pm EST), Monday - Friday. - Provide closing and/or title phone support for all operations using SoftPro Select and resolve issues promptly and efficiently. - Assist with balancing HUD/CDF/Commercial orders, reconciliation, and other related tasks in the Real Estate closing process. - Document each call and its resolution thoroughly and accurately. - Provide a high level of customer service to each customer you work with at all times. - Additional duties as assigned. Qualifications - 2+ years’ experience working within the real estate industry as an escrow / closing specialist, paralegal, or title officer is a must. - The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment. - Must be familiar / comfortable with working in the Microsoft Windows operating system and applications. - 2 years of previous customer service experience, preferably in a call center environment. - Experience with West Coast Escrow & Closing process experience is a plus. - Prior experience with SoftPro is a plus! - Excellent communication, problem-solving, and teamwork skills. Benefits - Comprehensive Benefits: Medical, dental, vision, disability, and more - Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan - Generous Paid Time Off: vacation, holidays, and parental leave - Flexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ - Award-Winning Culture: SoftPro has received national recognition for our outstanding customer service and innovative products. Company Description SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.