This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking creative and detail-oriented individuals to join our team as Travel Itinerary Designers. In this role, you will assist clients in designing personalized travel plans by organizing trip details, researching destinations, and building thoughtfully structured itineraries. This opportunity is ideal for individuals who enjoy travel planning, research, and creating well-organized experiences for others. Travel Itinerary Designers use established booking platforms and travel resources to assist with reservations, itinerary development, and travel logistics. - Design and organize detailed travel itineraries including flights, hotels, cruises, resorts, transportation, and tours - Research destinations and provide travel recommendations based on client preferences and budgets - Coordinate reservations and confirm availability with travel suppliers and partners - Ensure travel plans are organized, accurate, and clearly communicated to clients - Maintain detailed records of bookings, confirmations, and client communications - Provide guidance regarding travel schedules, documentation requirements, and trip details - Assist travelers with questions or itinerary updates before and during their trips - Stay informed on destination information, travel promotions, and supplier updates Qualifications - Strong organizational and communication skills - Ability to manage multiple itineraries and client requests simultaneously - Customer-focused mindset with attention to detail - Comfortable working independently in a remote environment - Basic computer proficiency and ability to navigate online systems - Interest in travel, tourism, hospitality, or trip planning - Previous experience in travel planning, customer service, hospitality, or event planning is helpful but not required Benefits - Flexible remote work environment - Access to training and travel industry resources - Opportunities to develop expertise in itinerary design and travel planning - Supportive team environment focused on professional development - Potential travel-related incentives and industry perks - $45,000 - $65,000 a year Additional Information This role provides flexibility and access to tools and resources designed to support individuals in designing and coordinating travel itineraries for clients. Applicants should be comfortable working remotely and communicating with clients and travel partners through digital platforms. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are actively hiring and scheduling interviews this week for a fully remote Work From Home position. This is a legitimate opportunity with full training provided and guidance to obtain your Life & Health Insurance license. We are looking for motivated U.S. residents ready to grow in a long-term remote career. - Communicate professionally with clients - Provide information and guidance - Follow a structured system - Maintain consistent performance Qualifications - Strong communication skills - Reliable internet connection - Self-motivated and coachable - Must be a U.S. resident - Willingness to obtain a Life & Health Insurance license (assistance provided) Requirements - We are looking for individuals who are serious about remote work, willing to become licensed, and ready to interview this week. Benefits - 100% Remote - Full training provided - Licensing guidance and support - Advancement opportunities - Supportive leadership team - Free leads provided at NO COST.

What We Do We help Financial Professionals build and grow their business in a variety of different ways. With over 40,000 clients benefiting from our innovative solutions, we are dedicated to transforming their marketing efforts into growth engines. FMG is the leading all-in-one digital marketing platform empowering financial advisors, insurance agents, and enterprises with scalable and compliant marketing solutions designed to drive organic growth. Consistently ranked #1 in market share and customer satisfaction in the T3 Software Survey Report, FMG helps clients stay ahead of evolving trends and effectively implement marketing best practices. Through an intuitive, centralized platform, FMG enables users to efficiently manage websites, email, texting, social media, events, blogs, videos, and more—all in one place. About Our Culture At FMG, we have crafted an extraordinary work environment that perfectly balances hard work with an incredible team spirit. Since our inception over a decade ago, we've grown into a thriving community of 450+ dedicated employees spread across the globe. Our fast-paced, results-driven culture is matched by our commitment to maintaining a healthy work/life balance, ensuring that our team members feel fulfilled both personally and professionally. Collaboration and open, thoughtful communication are at the heart of what we do. Our mission is to invest in motivated, successful individuals, supporting them as they excel both inside and outside of the workplace. We're building a winning team of A+ players, and we invite you to be a part of this amazing journey. At FMG, you'll find an environment that champions growth, celebrates achievements, and fosters a sense of belonging. Join us, and let's create something extraordinary together! Our Employee Benefits At FMG, we’re serious about being an awesome place to work! We’ve earned the USA Top Workplace award three years running (2023, 2024, and 2025), and we’re always looking for ways to keep things great—like regularly checking in on our benefits and pay to make sure you’re getting a truly competitive package. - Enjoy a generous paid holiday schedule, including a full week off for our Winter Holiday Shutdown. - Our comprehensive paid time off policies cover vacation, sick days, parental leave, and bereavement leave. - Our robust insurance plan includes: - Medical with $0 co-pay Telehealth plan - Dental - Vision - Health Savings Account (HSA) with generous employer contributions - Flexible Spending Accounts (FSA) - Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D) coverage - Company-paid Short & Long Term Disability coverage - Company-paid Employee Assistance Program (EAP) - Matching 401(k) with immediate full vesting - On Demand Pay - allows access to a portion of your earned wages prior to the payday with same day deposit - Internet & Gym Reimbursement! - We’ll provide you with the work computer equipment you need to set you up for success! - Our Employee Events Committee and managers are always planning a mix of fun in-person and virtual events to keep us all connected—plus we also love to throw in some FMG swag, so you can show off your company spirit in style! About the Role The FMG DIFM Concierge is a creative and resourceful individual who provides support to customers and ensures an exceptional customer experience. This individual will have intimate knowledge of the FMG services and products and will guide customers in executing marketing strategies utilizing FMG’s products and tools. Your ability to deliver an exceptional customer experience through all your interactions with customers will be vital to your success. You can learn more about the Do It For Me Marketing Program at https://fmgsuite.com/legal/service-attachment-for-fmg-s-do-it-for-me-difmmarketing-service/ Compensation This position offers $19-$22/per hour depending on skills and experience Primary Responsibilities & Expectations Industry and Product Knowledge - Provide ongoing support to customers and staff - Provide knowledge of FMG products and services - Provide basic understanding of compliance relationships through FMG - Provide basic knowledge of all departments’ processes and procedures Account Management - Primary account management while providing the highest level of ongoing support to customers who have purchased our highest level of service. - Provide specific advice to customers to help them identify and resolve challenges, and continuously move their marketing forward. - Respond to customer inquiries and requests for assistance by telephone or email. - Keep records of customer interactions, details of inquiries, comments and complaints. - Promptly respond to customers’ concerns and provide solutions. - Proactively manage personal workload and readily communicate the need for additional support to lead or manager. - Understand client goals and provide suggestions based on account history and current needs. - Educate customers in leveraging the marketing tools within the FMG Dashboard to include client/prospect segmentation. - You will share and review a monthly content calendar and a marketing strategy created by our industry thought leaders with each of your customers within your book of business. - Assist with calendar execution and ticket work as needed. - Access to a private & secure workspace, free from distractions - Accessible during the assigned work schedule for regular duties and responsibilities as outlined by the supervisor - An internet connection with speeds of 5 Megabits down / 3 Megabits up (5mbps/3mbps) Skills and Qualifications - At least 2 years of experience in Customer Service - Account Management experience is a plus - Excellent written and verbal communication skills - Strong sense of customer care and putting customers first - Ability to work as part of a team - Openness to feedback - Ability to apply critical thinking to challenging situations - Ability to overcome difficult conversations - Technical skills (proficient at using a computer and learning new software) - Ability to adapt to changes/updates in SOPs or technology Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. At FMG, we believe in the wholehearted acceptance of each other regardless of our differences. We strive to foster an environment that allows everyone to contribute to our mission in their unique ways. With the belief that diversity propels innovation, we are continually finding ways to cultivate a commitment to inclusion in our employees, services, and products, as well as in the communities in which we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require accommodation to complete the application or interview process, please contact peopleteam@fmgsuite.com. You can find out more about what it’s like to work at FMG, by visiting https://fmgsuite.com/about-us/

• Provide empathetic, consultative support to our customers via email, WhatsApp and phone, ensuring they feel welcomed, receive clear information, and are directed appropriately. • Personalize interactions by understanding the customer’s context and offering solutions aligned with their needs. • Investigate and identify recurring or low-complexity issues, escalating to leadership whenever risks, opportunities, or unexpected patterns are detected. • Share relevant observations and insights about workflows, product and customer behavior to contribute to decision-making and internal improvements. • Demonstrate curiosity, a willingness to learn, and the ability to adapt quickly to changes in processes or tools. • Actively participate in team rituals (calibrations, alignment meetings, technical knowledge exchanges), bringing cases, examples and suggestions. • Work transparently with peers and leadership, asking for help when necessary and collaborating with the team. Be receptive to feedback and apply adjustments quickly. • Ensure execution of tasks with a focus on efficiency and quality, following the operation’s priorities. • Act as a guardian of the customer voice, serving as an early warning for issues that impact experience, metrics and operations. • Operate aligned with Conta Simples’s culture, demonstrating ownership, a sense of urgency and a collaborative spirit.