• Manage day-to-day HR operations across Solon and selected portfolio companies. • Implement core HR processes including onboarding, contracts, employee documentation, and policy management. • Establish practical HR systems and processes where they do not yet exist. • Maintain employee records and ensure accurate workforce data. • Work directly with portfolio company leadership teams to support hiring, team development, and organizational needs. • Provide hands-on HR support to operating businesses, including potential secondments to portfolio companies when needed. • Assist CEOs and management teams with workforce planning and team structure. • Manage recruitment processes across Solon and its portfolio companies. • Coordinate sourcing, interviews, and hiring processes for key roles. • Support onboarding and integration of new hires. • Help develop simple performance management processes where required. • Ensure compliance with local labor laws and employment regulations across relevant jurisdictions. • Manage employment documentation, contracts, and employee policies. • Coordinate with Employer of Record (EOR) providers where employees are hired internationally. • Support payroll coordination and benefits administration. • Implement and maintain HR systems (e.g., BambooHR or similar platforms). • Track employee data, headcount, organizational structures, and HR documentation. • Provide periodic reporting on workforce metrics to management. • Support initiatives that strengthen culture, communication, and employee engagement across the portfolio. • Help leadership teams develop strong, cohesive teams as businesses scale.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an HR Service Center Manager, you will serve as a primary HR support resource, providing higher-level expertise to resolve complex issues and escalated cases. Acting as an ambassador for all HR processes and policies, you will handle initial and escalated contacts from team members, managers, retirees, and HR partners across all stages of the employee life cycle, including: - Onboarding - Policy inquiries - Compliance - Benefits - Employee relations - HRIS support - Payroll - Offboarding This role requires thorough HR knowledge, strong customer service focus, and effective communication skills to deliver timely, accurate, and positive support. You will collaborate with HR Specialists, HR Business Partners, and other HR Centers of Excellence to drive effective and consistent resolution of complex issues. This is a remote position based in California, Chicago, Detroit, or Atlanta, operating on Pacific Time, with the expectation of being within travel distance of one of these locations. Qualifications - Demonstrated HR experience in both the U.S. and Canada - Strong background in managing and resolving HR matters - Strong clear English (verbal and written) is required - Minimum associate’s degree in human resources, business administration, or related field (or equivalent experience) - 7-9 years fast-paced experience in Human Resources, contact center, training, generalist, and manager roles - Customer service experience - Technical aptitude and experience with multiple systems - Excellent analytical and strong interpersonal communication skills - Organization, priority-setting, and independent critical thinking - Experience with HRIS systems; specifically Workday and Dayforce - Prior experience supporting employees in both the U.S. and Canada Requirements - Manage and resolve escalated HR inquiries, including complex cases across benefits, onboarding, payroll, compliance, and policy interpretation - Conduct thorough research and analysis to ensure issues are resolved in alignment with company standards and legal requirements - Ensure data accuracy and compliance by auditing records, overseeing onboarding and offboarding processes, and maintaining regulatory documentation - Support compliance initiatives, including ADA accommodations, E-Verify processes, and labor law requirements across all locations - Assist in onboarding activities, providing guidance on HRIS, benefits enrollment, and managing escalated HR cases to ensure seamless employee experiences - Support compliance in pre-hire onboarding tasks for corporate and field employees, including managing background checks, license verification, state-required paperwork, and adjudication processes - Ensure compliance with local hiring standards - Provide advanced assistance with HRIS inquiries, system updates, and troubleshooting, ensuring data integrity and user support - Collaborate with HR partners on complex case resolutions, offering insights and recommending process improvements to enhance service quality - Identify trends and recurring issues, suggesting policy or procedural adjustments for improved efficiency and service - Assist in training and mentoring Tier 1 Specialists, sharing best practices and providing guidance on complex inquiries - Meet or exceed service level standards, achieving departmental metrics in support of HR administrative functions - Contribute to various reports, special projects, and other assigned tasks as needed Benefits - Comprehensive benefits package including paid time off, paid holidays, 401(k), and health insurance coverage, including medical, dental, vision, and life insurance Company Description This position requires the ability to lift and carry up to 15-20 pounds and to sit, stand, and walk for prolonged periods throughout the workday. Work is performed primarily in a home-based office environment, consisting of light to moderate physical activity, including the use of a computer, telephone, and/or other office equipment. Work must be performed within the expected work hours and schedule, including required meetings and on-time attendance. Travel is little to none.

About Us 1 in 25 adolescents and young adults will be diagnosed with serious mental illness. The majority of these families struggle to get care. Flourish (https://flourish.health/) is here to ensure that everybody gets the same access to great care. About the Position We are seeking a detail-oriented People Operations Coordinator to join our team. We are looking for a startup operator who is skilled at cross-functional collaboration to support the day-to-day tasks of the People Operations team. You are a great fit for this role if you are organized, efficient, and passionate about creating positive employee experiences for a diverse, dynamic organization. You will provide administrative support across various People Ops functions including recruitment, employee relations, employee onboarding/offboarding, and other general HR administrative activities. Role Responsibilities People Ops Administrative Support - Maintain accurate and compliant employee files, records, and HR data through regular audits - Support the performance review cycle and assist with benefits administration as needed - Respond to employee HR inquiries, modeling Flourish values in challenging moments - Support additional projects as assigned Recruitment Support - Maintain candidate tracking system, evaluate resumes, and conduct initial candidate screens - Coordinate assigned hiring workflows and interview schedules with hiring managers - Coordinate pre-employment processes including background checks and systems setup - Drive our reference check best practices Onboarding & Offboarding - Facilitate consistent and efficient onboarding/offboarding processes - Prepare new hire paperwork and coordinate orientation schedules - Provide direct support to new employees during their onboarding period - Own the 45 day and 90 day structured check-in process - Ensure smooth offboarding processes including return of company property Additional Duties - Event planning and attendance at 2+ company events per year - Additional duties and projects as assigned Qualifications Required: - Bachelor's degree in Human Resources, Business Administration, or comparable experience in the field - 1-2 years of experience in an HR support role - Strong organizational skills and attention to detail - Excellent written and verbal communication - Ability to maintain confidentiality and handle sensitive information appropriately Preferred: - Knowledge of HRIS systems - Familiarity with HR policies, procedures, and employment laws - Experience with applicant tracking systems - HR certification (aPHR, PHR, SHRM) a plus Schedule: Schedule can be 8:30am-5pm or 9am-5:30pm EST. Employee may be based anywhere in the US but must be available to work this schedule. Job Type: Full-Time Work Location: Remote, but attendance and events support is required at 2+ company events per year Salary: $50,000-$59,000 Benefits: - 401(k) matching - Home Office Stipend - Paid Time Off - Medical, Dental, and Vision Insurance Supervisor: This role reports to the Associate Director, People Operations The Right Person The right person (you!) cares deeply about improving outcomes and quality of life for individuals with serious mental health conditions and their families. If that resonates, we encourage you to apply, whether you check all the boxes or not. We’re focused on cultivating a community of people who can grow with us, and you might be the person we’re looking for, even if you don’t realize it yet. Notably, we encourage those with lived experience, and members of traditionally underrepresented communities to apply, including people of color, LGBTQ-identifying people, veterans, and differently abled individuals. In your application, please feel free to note which pronouns you use (optional). If you need reasonable adjustments at any point in the application or interview process, please let us know. EEO Statement Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive. E-Verify Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States

Our mission airCFO helps startups succeed At airCFO, we partner with the world's most impactful startups to build their visions of the future. Our full-stack team of experts in Finance, Accounting, People Ops, and Tax minimizes compliance and financial risks, providing founders with peace of mind. Our vision is to become the premier workplace for startup-minded professionals, serving as a best-in-class advisor to hundreds of high-growth startups. Your role in our mission If you have a passion for working with fast-growing tech startups in a distributed work environment come join our People Advisory Team! As our People Advisory Specialist your mission is vital to the day-to-day people operations of high-growth start-ups! This position you will service as a primary point of contact and support clients on foundational, compliance, and strategic People Operations. - People Advisory - Serve as the primary People Operations point of contact for a portfolio of 15-20 People Advisory clients, offering expert guidance and support. - Partner with founders of dynamic start-ups to establish a strong People Operations foundation from the very beginning. - Collaborate with the People Advisory Lead, People Advisory Managers, Payroll Specialists, and other airCFO service teams to deliver comprehensive, client-focused support. - Provide guidance on hiring roadmaps, helping clients plan and execute their talent acquisition strategies, including leveraging compensation data to ensure competitive offers. - Administer employee engagement surveys, while providing insights and recommendations to improve workplace satisfaction. - Guide clients through the creation and implementation of performance management processes, ensuring alignment with organizational goals. - People Foundation - Manage and maintain essential client employment data within the People Operations tech stack while ensuring effective utilization of systems. - Develop and implement policies that support the growth of scaling clients, ensuring compliance with state and federal regulations. - Conduct regular audits to ensure compliance and maintain accurate employment records. - Provide basic benefit system administration, including annual benefit renewal advisory, and administration. - Provide federal and multi-state compliance advisory services, ensuring clients meet all relevant legal requirements. - Develop custom People Operations templates for clients to streamline processes. - Act as a liaison between clients and HRIS providers to ensure seamless communication, troubleshoot issues, and effective implementation and optimization. - Onboarding and Offboarding - Oversee the entire onboarding process, ensuring smooth administration, management for each client. - Support clients with offboarding processes, including the creation of termination documents and guidance on best practices. Explore this opportunity if… You’ve had the following experiences in your career - You have worked in a fast-growing, fully-distributed startup with employees in multiple countries. - You have served as a fractional or people operations consultant to multiple start-ups. - You have owned a number of people projects during that growth period end-to-end. - You have worked directly with multiple senior stakeholders to design and complete those projects. - You have been responsible for day-to-day people operations and strategic initiatives. The following statements describe you - 2+ years of HR/People Operations experience - Excellent communication and interpersonal skills - Strong analytical and problem-solving skills - Ability to work independently and collaboratively in a fast-paced remote environment - Willing to work across variety of different timezones - Experience with Rippling, Gusto, Notion, Slack, and Google Suite. - Passion for startups Our North Stars At airCFO we strive to be living examples of our values. Each day we strive to actionably demonstrate these values through our processes, interactions, and output. Here is a look at our values: Fully Accountable Growth Mindset | Quality Focus | Dedication to Craft | Pride | Impact | Ownership | Founder Mentality | Balance Startup Mindset Adaptable | Disruptive | Innovative | Intellectual Curiosity | Scrappiness Strength in Numbers Diversity | Collaboration | Respectful Disagreement | No ego | 'All for One' | Openness to Feedback Founder Focus Mindfulness | Thoughtfulness | Proactiveness | Helpfulness | Empathy Global Connection Remote Work | Diversity | Cultural Intelligence | Empowerment | Flexibility FAQ - What is the interview process? - Apply by following the link at the top or bottom of this page - Complete our brief technical challenge that consists of a few prompts to measure technical skills - First Round: 30 min Initial Interview with Kati, People Advisory Manager. - Second Round: 30 min Interview with Jenna Preston, Head of Customer Success and Client Operations - Final Interview with Brit, Chief of People - Get an offer - What is the compensation package? - $60,000 - $75,000 - If you like the look of the role but the above isn't the range you're looking for, you can still apply to ask whether we can match your expectations. - What perks/benefits do you offer? - Flexible PTO - Comprehensive medical, dental, and vision benefits to cover you and any dependents - $1,000 Home Office Stipend to get you set up with everything you need for fully remote work! - A monthly wellness stipend is added to each paycheck - 401(k) Plan Link to more information on this role here. Questions? Send an email to people-ops@airCFO.com