Director of Implementation Services [Lansing, MI; Chicago, IL; or remote] We are looking for an experienced Director of Implementation Services to lead our rapidly growing team of Solution Consultants and Implementation & Training Specialists within our Professional Services organization. The Director of Implementation Services will oversee these teams of Subject Matter Experts as they work directly with our customers to implement the BS&A Cloud ERP solution. Reporting to the VP of Professional Services, the Director of Implementation Services will partner closely with peers leading Project Management and Data Conversion to ensure successful customer implementations while driving continuous improvement in processes and tools to maximize efficiency and speed of projects. If you’re excited about rapidly evolving and leading an Implementation Services function, we want to hear from you! Key Responsibilities: - Demonstrates understanding of best practices in implementation of complex ERP software in a SaaS delivery model. - Oversee the planning, execution, and completion of multiple implementation projects simultaneously. - Sets clear KPIs and holds team members accountable for delivering results. - Drives efficiencies in all aspects of customer implementations. - Maximizes customer satisfaction and delivers best-in-class time-to-value for customers. - Manages to predictive metrics that optimize customer experience and BS&A financial outcomes. - Drives standards through methodologies, playbooks, solution blueprints, and best practices to gain efficiency. - Forecasts staffing requirements for the Solution Consulting and Implementation & Training Specialist teams, and oversees recruiting and onboarding to deliver on those staffing requirements. - Ensures staff are constantly staying up to speed on the latest solution offerings and enhancements from BS&A, along with corresponding developments in the municipal government domain. - Provides strategic leadership to the Solution Consulting and Implementation & Training Specialist teams, fostering a culture of collaboration, innovation, and accountability, ensuring the team has the necessary resources and support to deliver high-quality projects. - Actively engages in key customer projects and remediates any challenges with execution or client satisfaction. - Provides guidance on performance management, maps clear career growth opportunities, and retains top talent. - Partners with Project Management and Data Conversion to optimize burndown of the implementation backlog. - Plans appropriately to ensure MoM, QoQ, and YoY the organization meets and/or exceeds their targets. Key Attributes: - Experienced leader that understands how to build and lead a growing Implementation Services team. - Solution oriented individual who drives best practices and simplifies complexity. - Outstanding interpersonal skills to understand how best to navigate internal and external resources to move an individual project or program forward. - Complex problem-solving skills. - Process-driven and detail oriented. - Stellar collaborator. - Builder that enjoys establishing scalable business models and fostering individual team member growth. - Ability to manage stress and anxiety levels in complex and fast paced environments Qualifications: - Minimum of 5 years leading and/or managing a large team (20+) of solution experts within a Professional Services organization, preferably with an ERP company or similar complex B2B/B2G SaaS product. - Strong leadership and team management skills. - Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal stakeholders. - Ability to work effectively across teams both in-person and remotely to obtain and share all necessary data, information, and recommendations real-time. - Prior government technology and/or municipality experience is preferred. - Bachelor’s degree or higher. - Ability to travel up to 35%, with heavier travel to our headquarters in Lansing, MI during initial onboarding and ramp-up time period. At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes: - Competitive pay - Health Insurance – BCBS of Michigan – Employer-paid premium - Health Savings Plan – Employer contributes 75% - Dental Insurance – Employer-paid premium - Vision Insurance – Employer-paid premium - Retirement – 401(k) contribution – Employer-paid - Retirement – 401(k) – Employer matches 50% of team member contribution - Paid Parental Leave - Disability Insurance – Employer-paid premium - Life Insurance – Employer-paid premium - Generous PTO and Holiday Time - Company-sponsored events BS&A Software uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. BS&A Software provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. BS&A Software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

• Own and lead the ASW Business Excellence function, setting vision, priorities, standards, and governance • Define and deploy the enterprise operating system, including KPI architecture, review cadence, and escalation mechanisms • Hold leaders accountable for performance outcomes through disciplined operating reviews and corrective action governance • Translate enterprise strategy into operational priorities, initiatives, and measurable targets • Drive margin expansion initiatives, including productivity, labor optimization, footprint efficiency, and working capital improvement • Identify and prioritize enterprise improvement initiatives that unlock growth, scalability, and profitability • Establish and enforce standardized manufacturing processes, workflows, and performance expectations across all sites • Lead capacity, footprint, and throughput strategies to support growth while controlling cost • Oversee enterprise KPI performance across Safety, Quality, Delivery, Cost, and Cash, ensuring transparency and accountability • Own the Lean and Continuous Improvement strategy, ensuring consistent deployment across all facilities • Build CI capability within operations leadership through coaching, training, and structured problem-solving • Drive waste elimination, variation reduction, and quality improvement using Lean/Six Sigma methodologies • Serve as the executive operational owner of ERP and manufacturing systems in partnership with IT • Define operational requirements for ERP, MES, automation, and analytics to enable visibility, scheduling accuracy, and execution discipline • Lead ERP optimization and adoption, ensuring systems drive behavior, accountability, and performance • Lead operational due diligence for acquisitions, assessing manufacturing capability, scalability, and integration risk • Own post-close operational integration, including process harmonization, KPI alignment, and ERP migration readiness • Ensure rapid performance stabilization and value capture post-acquisition • Champion a strong safety and quality culture, partnering with EHS and Quality leaders to embed standards and accountability • Ensure operational excellence is embedded in leadership behaviors, decision-making, and talent development

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform™ delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com. Job Description: About the Position This is a hunter-focused role, based out of the New York, covering the North East Territory. Primarily responsible for generating net new business within a portfolio of approximately 50 strategic enterprise prospects and customers. You will collaborate closely with a dedicated support team—including an SDR, Sales Engineer, and Channel Manager—to uncover opportunities, map account structures, and strengthen relationships with key stakeholders. As a senior member of the sales team, you will be expected to navigate complex enterprise environments, influence executive decision-makers, and drive strategic outcomes across multiple business units. Key Responsibilities - Drive revenue growth through new business acquisition and upsell opportunities within a defined territory, targeting a named account list of companies with revenues ranging from $1B to $5B+. - Build and maintain a robust sales pipeline through proactive outbound prospecting, strategic partnerships with regional channel partners, and close collaboration with the marketing team. - Deliver compelling presentations and product demonstrations of Darktrace’s cyber threat defense solutions to both technical stakeholders and C-level executives. - Lead and coordinate Proof of Value (POV) engagements in partnership with Darktrace Subject Matter Experts, Technical Solution Engineers, and Cyber Threat Analysts. - Influence enterprise-wide buying decisions by engaging with senior executives, including CISOs, CIOs, and other key stakeholders. - Collaborate cross-functionally with internal teams such as product, legal, and customer success to ensure seamless onboarding and long-term customer value. - Represent Darktrace at industry events, conferences, and executive briefings, contributing to thought leadership and market visibility. Requirements - Gritty, target-driven mindset with a passion for hunting and closing new business. - Minimum of 5 years of full-cycle B2B sales experience in a technical solution environment. - Proven experience in cybersecurity sales is required. Cloud Security is a Plus. - Channel sales experience is strongly preferred. - Demonstrated success managing long sales cycles with average deal sizes of $500K+ and annual quotas exceeding $1M. - Expertise in sales forecasting and execution using a structured methodology (e.g., MEDDPICC). - Experience managing global or multi-regional enterprise accounts is a plus. - Strong communication and executive presence with the ability to build and maintain influential, long-term business relationships. - Compensation range: $320,000 - $340, 000 OTE DOE Benefits: - 100% medical, dental and vision insurance, plus dependents - Paid parental leave - Pet insurance Discount - Life insurance - Commuter benefits - 401(k) - Employee Assistance Program

Job Description Summary We are seeking a highly skilled and innovative AI Program Manager to join our People & Culture team. This role is pivotal in enabling the P&C function with cutting-edge digital-first capabilities, transforming P&C processes with AI, and driving the ideation, development, and execution of AI use cases. The ideal candidate will have a deep understanding of AI and its transformative potential in P&C, along with strong project management skills. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Roles & Responsibilities - Design and lead the People & Culture AI Program to drive transformative changes in the P&C function through awareness and application of AI capabilities in alignment with the P&C strategy, priorities and P&C vision. - Manage programmatic efforts to enable the P&C function with new AI tools and technologies to enhance efficiency and effectiveness. - Increase the utilization of AI in P&C processes, including recruitment, employee engagement, performance management, and more. - Guide program team members to ideate, develop, and execute AI use cases that address key P&C challenges and opportunities. - In partnership with P&C Digital leadership, develop and execute AI agent strategy to automate and optimize P&C services and processes. - Collaborate with senior leadership to define success goals and metrics for how AI capabilities will transform P&C - Collaborate with cross-functional teams to integrate AI solutions into existing P&C systems and workflows. - Stay updated with the latest AI trends and advancements to continuously improve P&C processes. - Lead and expand the impact of the AI Community of Practice within P&C along with communications and change. - Provide hands-on training and support to P&C team members on the use of AI tools and technologies. - Analyze and interpret data to generate actionable insights and recommendations for P&C strategies. - Manage AI-related projects from conception to completion, ensuring timely delivery and alignment with business objectives. Required Qualifications - Minimum of 6 years of relevant professional experience. - Proven experience building programs that drive transformative change, ideally using innovative technology in P&C. - Strong understanding of AI technologies, including machine learning, natural language processing, agentic AI and data analytics. - Proven experience in project management, with the ability to manage multiple projects simultaneously. - High AI acumen and hands-on experience with AI tools and platforms (e.g., MS-CoPilot, Chat GPT, Claude, Gemini). ​ Desired Qualifications - Experience with AI agent building, deployment and evolution. - Knowledge of P&C processes and best practices. - Certification in project management (e.g., PMP, PRINCE2). - Familiarity with data privacy and ethical considerations in AI. - Knowledge of how adults learn, humans interact with AI, and behavior change - 2+ years’ experience managing technology change and adoption in organizations - Experience working with Workday Extend - Excellent problem-solving skills and the ability to think strategically. - Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $136,400.00-$204,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: March 30, 2026