BS&A

Platform Quality Assurance Specialist We are seeking a talented and detail-oriented Quality Assurance Specialist to join our QA team as an embedded member of our Platform engineering team. You will work alongside our QA, Development, Product Development, and Support teams to ensure that our platform-level services and infrastructure meet the highest standards for quality before release to customers. These services underpin all our software applications. You will help create test plans, coordinate testing of new platform features and services, and serve as the dedicated QA presence within the Platform team. A successful Platform QA Specialist will have a strong understanding of writing and reviewing user stories and feature requests to appropriately verify and create future test scenarios for regression and automated testing. Candidates should show excellent interpersonal skills for communication across teams made up of both technical and non-technical individuals. You should be detail-oriented, have strong time management skills, and be a hands-on and motivated learner who enjoys keeping up to date with the latest testing strategies. In this role, you will not focus on a single suite of applications. Instead, you'll be embedded with the Platform team, testing and supporting the platform that powers all our applications. You'll stay connected to the broader QA organization while bringing dedicated quality focus to the Platform team's initiatives. Prior experience in manual or automated testing or completion of a related quality assurance certification (CSTE, CAST, CTFL, etc.) is preferred but is not required for this position. As part of our company-wide focus on expanding the responsible use of AI technologies, we are looking for someone who is excited to explore and adopt modern AI-assisted testing and productivity tools. Prior experience with these tools is a plus. If you are looking for a challenging and rewarding opportunity to utilize your skills, we would love to hear from you! Key Responsibilities: - Test platform infrastructure including APIs, authentication and identity services, configuration management systems, and data lifecycle processes, coordinating with developers to validate integrations, error handling, and expected behaviors. - Build test plans and execute testing for strategic platform initiatives that span the full product portfolio, including efforts in cloud and mobile readiness, security infrastructure, and service architecture. - Explore and adopt existing and emerging AI technologies to assist in testing capabilities and other team tasks. - Validate integrations, security configurations, and data integrity across platform services, ensuring reliable behavior and proper customer-facing outcomes. - Attend Platform scrum ceremonies, participate in sprint planning and effort estimation, and advocate for quality considerations early in the development cycle. - Contribute to exploratory and manual regression testing, test strategy planning, and test execution for all Platform team deliverables. - Build and maintain test plans, test cases, and regression suites specific to platform services and features. - Report and track defects and test failures, working closely with QA and application developers to ensure timely resolution. - Help update and maintain test data for automated and manual tests. - Collaborate with cross-functional teams to understand requirements, meet customer expectations, and participate in Agile methodologies. - Coordinate with developers to test technically complex areas such as API integrations, authentication flows, and data migration processes. - Participate in and provide documentation for test plans, cases, and scripts. - Work with the development team and stakeholders to define automated test strategies for new and existing platform features. Qualifications: - Proficiency in manual testing techniques and methodologies - A willingness to learn and develop a working understanding of platform-level concepts such as APIs, authentication protocols, feature management, and cloud infrastructure - Ability to write and execute test cases, test plans, and test scripts - Familiarity with various testing and project tracking tools including Jira, Shortcut, Trello, etc. - Experience testing SaaS applications, including testing considerations for API integrations, third-party services, and performance - Understanding of Agile software development methodologies and the ability to adapt to changing requirements and priorities - Excellent communication skills, both written and verbal, with an ability to convey complex concepts to both technical and non-technical team members - Must have strong problem-solving and decision-making skills - Strong analytical skills with the ability to think critically and provide detailed analysis of software issues - Attention to detail and thoroughness in documentation - Proactive attitude toward staying updated on industry trends, tools, and best practices - Experience with AI technologies related to testing methodologies is a plus Benefits: At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes: - Competitive pay - Health Insurance - BCBS of Michigan - Employer-paid premium - Health Savings Plan - Employer contributes 75% - Dental Insurance - Employer-paid premium - Vision Insurance - Employer-paid premium - Retirement - 401(k) - Employer-paid - Retirement - 401(k) - Employer matches 50% of team member contribution - Paid Parental Leave - Disability Insurance - Employer-paid premium - Life Insurance - Employer-paid premium - Generous PTO and Holiday Time - Remote Options - Company-sponsored events BS&A Software uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. BS&A Software provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. BS&A Software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you need accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to joinourteam@bsasoftware.com.

Director of Implementation Services [Lansing, MI; Chicago, IL; or remote] We are looking for an experienced Director of Implementation Services to lead our rapidly growing team of Solution Consultants and Implementation & Training Specialists within our Professional Services organization. The Director of Implementation Services will oversee these teams of Subject Matter Experts as they work directly with our customers to implement the BS&A Cloud ERP solution. Reporting to the VP of Professional Services, the Director of Implementation Services will partner closely with peers leading Project Management and Data Conversion to ensure successful customer implementations while driving continuous improvement in processes and tools to maximize efficiency and speed of projects. If you’re excited about rapidly evolving and leading an Implementation Services function, we want to hear from you! Key Responsibilities: - Demonstrates understanding of best practices in implementation of complex ERP software in a SaaS delivery model. - Oversee the planning, execution, and completion of multiple implementation projects simultaneously. - Sets clear KPIs and holds team members accountable for delivering results. - Drives efficiencies in all aspects of customer implementations. - Maximizes customer satisfaction and delivers best-in-class time-to-value for customers. - Manages to predictive metrics that optimize customer experience and BS&A financial outcomes. - Drives standards through methodologies, playbooks, solution blueprints, and best practices to gain efficiency. - Forecasts staffing requirements for the Solution Consulting and Implementation & Training Specialist teams, and oversees recruiting and onboarding to deliver on those staffing requirements. - Ensures staff are constantly staying up to speed on the latest solution offerings and enhancements from BS&A, along with corresponding developments in the municipal government domain. - Provides strategic leadership to the Solution Consulting and Implementation & Training Specialist teams, fostering a culture of collaboration, innovation, and accountability, ensuring the team has the necessary resources and support to deliver high-quality projects. - Actively engages in key customer projects and remediates any challenges with execution or client satisfaction. - Provides guidance on performance management, maps clear career growth opportunities, and retains top talent. - Partners with Project Management and Data Conversion to optimize burndown of the implementation backlog. - Plans appropriately to ensure MoM, QoQ, and YoY the organization meets and/or exceeds their targets. Key Attributes: - Experienced leader that understands how to build and lead a growing Implementation Services team. - Solution oriented individual who drives best practices and simplifies complexity. - Outstanding interpersonal skills to understand how best to navigate internal and external resources to move an individual project or program forward. - Complex problem-solving skills. - Process-driven and detail oriented. - Stellar collaborator. - Builder that enjoys establishing scalable business models and fostering individual team member growth. - Ability to manage stress and anxiety levels in complex and fast paced environments Qualifications: - Minimum of 5 years leading and/or managing a large team (20+) of solution experts within a Professional Services organization, preferably with an ERP company or similar complex B2B/B2G SaaS product. - Strong leadership and team management skills. - Excellent communication and interpersonal skills, with the ability to interact effectively with clients and internal stakeholders. - Ability to work effectively across teams both in-person and remotely to obtain and share all necessary data, information, and recommendations real-time. - Prior government technology and/or municipality experience is preferred. - Bachelor’s degree or higher. - Ability to travel up to 35%, with heavier travel to our headquarters in Lansing, MI during initial onboarding and ramp-up time period. At BS&A, we love our team members and offer a highly competitive compensation and benefit package. Our benefit package includes: - Competitive pay - Health Insurance – BCBS of Michigan – Employer-paid premium - Health Savings Plan – Employer contributes 75% - Dental Insurance – Employer-paid premium - Vision Insurance – Employer-paid premium - Retirement – 401(k) contribution – Employer-paid - Retirement – 401(k) – Employer matches 50% of team member contribution - Paid Parental Leave - Disability Insurance – Employer-paid premium - Life Insurance – Employer-paid premium - Generous PTO and Holiday Time - Company-sponsored events BS&A Software uses E-Verify as part of the I-9 process to verify the work eligibility of all new hires. BS&A Software provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. BS&A Software complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.