• Lead strategic workforce development initiatives to align training programs with organizational goals and client needs. • Design, implement, and continuously enhance training programs for Field Services personnel across virtual, in-person, and e-learning formats. • Build, mentor, and develop a high-performing team of training professionals. • Utilize Learning Management Systems (LMS) and digital platforms to deliver scalable, accessible training content. • Establish competency benchmarks and skill assessments to ensure consistent performance in client-facing roles. • Collaborate with Quality & Clinical Outcomes leadership to align training with compliance, clinical standards, and audit readiness. • Develop and manage evaluation frameworks to measure training impact on performance, compliance, and client outcomes. • Partner with Client Success and Pharmacy Services leaders to ensure training supports service delivery and client satisfaction. • Track, analyze, and report training effectiveness using metrics such as onboarding speed, performance variability, satisfaction, and retention. • Stay current on best practices in adult learning, healthcare education, and pharmacy operations.

• Provide strategic and operational oversight of all clinical programs, quality, and safety functions across all field services clients. • Ensure that all clinical services are delivered in alignment with established quality benchmarks, regulatory expectations, and patient-centered best practices. • Oversee governance activities including clinical pathways, compliance with competency and training programs, case conferences, escalation protocols, and other structures that promote consistent, high-quality patient outcomes. • Hold primary accountability for the organization’s quality, safety, regulatory, and accreditation performance. • Lead the organization’s quality management program, including metric development, monitoring, and reporting. • Oversee safety programs through review of quality related events, medication errors, near-miss trends, adverse events, infection prevention initiatives, and implementation of improvement actions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're on a mission to advance education in science and technology, and this role is central to that mission. We're looking for someone who is passionate about education, technically grounded, and ready to lead the adoption of AI-powered simulation workflows across universities and research institutions. You'll be the bridge between our platform and the academic world, designing strategy, building partnerships with faculty, running workshops, and showing the next generation of engineers and researchers how agentic AI is transforming photonic and multi-physics design. You'll start by driving adoption in photonics, but this is a growth role. As we expand into broader multi-physics simulation products, you'll have the opportunity to shape and lead education strategy across new domains, growing the scope and impact of your work over time. This is a remote position open to candidates based in the US or Canada. Frequent travel to universities, research institutions, and conferences is expected. We also have an office in the Boston area if you prefer in-person or hybrid work. What You'll Do Strategic - Define and execute a university adoption strategy targeting electrical engineering, photonics, physics, and applied optics departments across the US and Canada. - Build and maintain partnerships with professors, lab directors, and department heads. Understand their curriculum needs and research challenges, then map our tools to them. - Set measurable goals for university engagement, user growth, and long-term institutional adoption. - Serve as the voice of the academic user back to our product and engineering teams. Surface what's working, what's confusing, and what's missing. - As we expand into multi-physics products, lead the strategy for bringing new simulation capabilities into academic environments. Hands-On - Design and deliver workshops and demos showing students and researchers how to use our GUI, Python client, and agentic AI tools to accelerate photonic/RF/EM design workflows. - Create tutorials, example projects, and course-ready materials with a focus on high-impact application areas like AI datacenter optical interconnects, silicon photonics, and RF/EM system design. - Grow a community of student users, university champions, and academic advocates who organically spread adoption. Qualifications - Genuinely passionate about education. You believe that getting powerful tools into the hands of students and researchers early changes the trajectory of their careers and their fields. - Technical foundation in photonics, RF, or EM. You have a degree (BS required; MS/PhD preferred) in electrical engineering, physics, optics, or a related field. - Comfortable with code. You're fluent enough in Python to walk someone through a scripting workflow and debug on the fly. - AI-curious (or AI-obsessed). You're excited about what agentic AI means for engineering workflows. - A natural communicator. You light up when explaining complex ideas. - Both strategic and hands-on. You can set a quarterly adoption plan and also jump into a live workshop and troubleshoot a simulation on the spot. - Self-directed and energetic. This is a role where you'll define the playbook as you go. - Willing and able to travel. You're comfortable with frequent trips to campuses, conferences, and research labs. Requirements - Experience in technical evangelism, developer relations, or academic outreach. - Existing relationships within university photonics/EE departments. - Background in AI datacenter architecture, optical interconnects, or silicon photonics. - Experience creating video tutorials, technical blog posts, or course materials. - Familiarity with agentic AI frameworks or LLM-based automation tools. - Experience with multi-physics simulation beyond photonics (thermal, structural, RF). Benefits - A leadership role at the intersection of AI and photonics, two of the fastest-moving fields in tech. - A clear growth path as we expand into multi-physics products and new academic markets. - The chance to shape how an entire generation of engineers learns to work with AI-driven simulation. - A team that is serious about its mission to advance science and technology education. - A collaborative, technically deep culture that values curiosity and initiative. - Competitive compensation with equity of a fast-growing startup. - Medical, dental, and vision health insurance. - 401(k) Contribution. - Gym allowance. - Friendly, thoughtful, and intelligent coworkers.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Director, Platform Quality & Architecture is responsible for ensuring the quality, reliability, security, and architectural integrity of ScriptMed, a SaaS-based specialty pharmacy platform. This role leads global (onshore/offshore) Agile teams accountable for validating the platform through manual quality assurance and automated testing and manages a team of architects specializing in database, cloud, and security architecture. The Senior Director partners closely with Product, Engineering, Security, and Operations to establish quality standards, reduce delivery risk, and support compliance requirements applicable to healthcare technology. Key Responsibilities - Leadership & Strategy: - Define and execute the platform Quality Engineering and Architecture strategy aligned to business goals, product roadmap, and customer commitments. - Build and lead high-performing global teams, including team structure, staffing plans, career development, and performance management. - Establish operating cadences and cross-functional governance (e.g., release readiness, defect triage, architecture reviews) to ensure accountability and transparency. - Platform Quality Engineering: - Own the end-to-end testing and validation approach for ScriptMed, including functional, regression, integration, end-to-end, and non-functional testing. - Develop and scale automated test capabilities (UI, API, service/integration tests) integrated into CI/CD pipelines to improve speed and reliability. - Define and enforce quality standards and practices (definition of done, quality gates, test sign-off criteria, defect management). - Implement environment and test data strategies to enable repeatable testing across multiple tenants and deployment environments. - Establish metrics and reporting to drive continuous improvement (e.g., escaped defects, defect trends, automation coverage, cycle time, release readiness). - Platform Architecture (Database, Cloud, Security): - Manage and develop an architecture team responsible for database, cloud, and security architecture domains. - Establish and govern architecture standards, reference patterns, and design review processes that support scalability, resiliency, and secure operation. - Partner with Engineering and Operations to improve non-functional requirements, including performance, availability, capacity planning, and disaster recovery posture. - Ensure architectural alignment for internal services and external integrations across the specialty pharmacy ecosystem. - Risk, Compliance, and Controls: - Partner with Security and Compliance stakeholders to ensure platform validation and architecture practices support applicable regulatory requirements and internal controls. - Ensure testing evidence, documentation, and change management practices support audit readiness and risk management objectives. - Drive incorporation of security testing and vulnerability management practices into the SDLC and release processes. - Stakeholder Partnership & Communication: - Collaborate with Product, Engineering, Security, Operations, and Implementation/Client Success to align priorities and reduce delivery and operational risk. - Provide executive-level updates on platform quality, architectural risks, and remediation plans, including recommendations and progress against goals. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience). - 10+ years of experience in software engineering, quality engineering, platform engineering, and/or architecture. - 5+ years of experience leading managers and multi-team organizations, including global/distributed teams. - Demonstrated experience establishing and scaling Quality Engineering practices for SaaS platforms, including manual QA and test automation. - Strong knowledge of Agile/Scrum delivery and experience partnering with Product and Engineering leaders to deliver outcomes. - Working knowledge of architecture disciplines and governance, with experience managing technical leaders across database, cloud, and security. Preferred Qualifications - Experience in healthcare technology, pharmacy, specialty pharmacy, or other regulated environments. - Familiarity with compliance and control frameworks applicable to healthcare and enterprise SaaS (e.g. HIPAA/HITECH, SOC 2, HITRUST, PCI where applicable). - Experience implementing test automation at scale and integrating quality gates into CI/CD pipelines. - Experience with multi-tenant SaaS architectures, environment strategy, and tenant-aware testing approaches. - Experience with performance, reliability, and security testing practices and tooling. - Strong executive communication and stakeholder management skills. Education - Bachelor’s degree required (or equivalent experience). - Master’s degree preferred. Physical Demands and Work Environment - Sedentary work (i.e., sitting for long periods of time). - Exerting up to 10 pounds of force occasionally and/or negligible amount of force. - Frequently or constantly lifting/carrying/pushing/pulling objects and repetitive motions. - Subject to inside environmental conditions. - Travel up to 20% (adjust as needed for business requirements). Benefits - Inovalon offers a competitive salary and benefits package, including health insurance, life insurance, company-paid disability, 401k, and 18+ days of paid time off. - This position may be eligible for performance-based incentives. - The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.