Job Title Director, Project & Development Services Job Description Summary The Director is responsible for the successful management of the design, planning and construction of projects by leading individual, multidisciplined real estate solutions for clients. This role is directly accountable for managing and accomplishing all project requirements/objectives determined for the project by client.Job Description Essential Job Duties: - Regular interface with internal and external clients to ensure successful delivery of project management services, client goals and objectives are established and achieved, project action plans are implemented, anticipate/respond to all client needs, and generally act as a trusted advisor for comprehensive real estate work - Act with fiduciary responsibility to client projects, including complete financial management of project: establish and manage project budgets, maintain monthly forecasts and cash flow analysis, prepare anticipated cost reports and any other reports as required by the client - Management of due diligence, programming, design, entitlements, bidding, permitting, procurement, design team selection, schedule creation/management, contractor selection, vendor selection, sustainability and post construction services. - Demonstrate competence in broad range of varied project types and operate in complex / non routine environment. - Contribute to business development through identification of project or client opportunities. - Oversee capital improvement programs with design and construction processes at multiple sites through local/account-based resources. - Negotiate contracts with selected vendor(s) and manage performance of all contracted vendors, consultants, etc. - Identify and address areas of concern regarding potential liabilities and risk (fee, our reputation, errors and omissions, etc.) with Market Leader. - Provide an appropriate level of on-site supervision to ensure proper performance criteria are being met. - Demonstrate proficiency in the use and application of all PDS technology as required for assigned projects. - Active management of PDS staff, including adherence to company policy/procedures, staff development, performance management, and team motivation. Convey and ensure adoption of policies and practices to the team. Education/Experience/Training: - Bachelor's degree in Architecture, Engineering, Construction Management, Business Administration or related field. Master's degree preferred. Certification preferred. - Twelve or more years of related experience with 2 or more years of management experience required. - Ability to contribute to the strategic direction of the assigned department or assigned practice area. - Advanced project management skills with expertise in the project management business. - Expert in client relations, client management and consulting. - Excellent verbal and written communication skills. - Highly organized with strong analytical skills. - A proficient working knowledge of accounting and financial reporting, budgeting, scheduling and processes as they relate to corporate real estate, design and construction. - Software skills: Microsoft Office applications, MS Project. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 144,500.00 - $170,000.00 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - TIME 100 Most Influential Companies (2023) - Fast Company Most Innovative Companies (2020, 2023) - Built In Best Places to Work (2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) - Great Place to Work certified (2020, 2021, 2022, 2023, 2024) - Fast Company Best Workplaces for Innovators (2022) - Built In LGBTQIA+ Advocacy Award (2022) About the Role We’re looking for a strategic narrative leader to own and evolve Maven’s go-to-market narrative across B2B and D2C. This role will shape how we communicate the value of Maven’s end-to-end women’s and family health platform to employers, health plans, consultants, and to members navigating some of life’s most important healthcare decisions. This is not a traditional product or content marketing role. You will define the core company-level narrative frameworks that anchor our go-to-market efforts, ensuring that narrative is expressed consistently across key touchpoints, including corporate pitch decks, landing pages, and campaign materials. Your job is to ensure one coherent company-level narrative across enterprise sales, enrollment marketing, and new product launches, as well as support brand campaigns and major company moments with the rest of the brand and communications team. The right candidate understands how to bridge audiences and tell compelling stories grounded in data. You can articulate financial impact and outcomes to executive buyers while also communicating trust, empathy, and clarity to members. You know how to translate clinical rigor and complex care models into language that resonates with both enterprise decision-makers and everyday members. You will report to the Chief Brand and Communications Officer and partner closely with Product Marketing, Growth, Brand, Clinical, and Product teams to ensure clarity, consistency, and conviction in how Maven communicates our impact. As a Director of GTM Narrative at Maven, you will: - Define and evolve Maven’s main narrative across B2B and D2C, ensuring one coherent story that connects employer value and member experience - Shape the overarching narrative for major company moments (e.g., new product launches, strategic partnerships, and other defining company moments) - Own the primary corporate pitch deck and ensure it reflects the latest product strategy, clinical evidence, and market differentiation. - Develop high-impact written content that advances Maven’s market story across both enterprise and consumer audiences - Partner with Product Marketing to ensure product positioning fits within a cohesive company narrative - Collaborate with Marketing and Brand to ensure campaign messaging reflects approved narrative frameworks while preserving speed and performance - Translate clinical research, outcomes data, and product capabilities into credible stories that resonate with executive buyers and members alike - Establish and maintain a narrative framework, including messaging hierarchy and core value propositions - Partner with Growth and field teams to understand what resonates in buyer and member conversations and refine the narrative accordingly You May Be a Good Fit If You - Have 8–12+ years of experience shaping narrative or messaging at a high-growth technology, healthcare, or consumer-facing company - Have experience bridging enterprise and consumer audiences within the same organization - Are an exceptional writer who can articulate financial impact to executive stakeholders while expressing clinical rigor and empathy to members - Can make compelling decks with tight narrative logic - Craft clear, opinionated narratives grounded in data and customer insight - Use AI and emerging technologies to accelerate research, refine ideas, and scale narrative development without compromising rigor or clarity - Have partnered closely with Product Marketing, Growth, and Brand teams - Thrive in fast-moving environments and can build narrative systems from the ground up - Influence cross-functional partners through clarity, judgment, and collaboration Strong Candidates May Also Have - Experience in health-tech or other regulated industries - Background in management consulting - Background in journalism or editorial leadership combined with in-house operating experience - Experience building narrative functions within a scaling organization - Experience supporting both enterprise sales and consumer growth marketing - Track record of messaging work that influenced both revenue outcomes and brand perception - Storytelling = company-level narrative + B2B campaign content - PMM = product-level positioning + + competitive + claims - Growth = performance and channel execution The base salary range for this role is $180,000 - $210,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Director of CX Modernization, you will be responsible for leading and driving the transformation of the customer experience (CX) across the organization. You will play a pivotal role in enhancing customer interactions, leveraging modern technologies, processes, and strategies to ensure a seamless and exceptional customer journey. This role requires a strong blend of strategic thinking, leadership, innovation, and operational execution to achieve the company's CX modernization goals. Key Responsibilities - Strategic Leadership: - Participate in the development and communication of the strategy for CX modernization, aligned with the organization’s overall goals and objectives. - Collaborate with senior leadership to secure buy-in, support, and resources for CX modernization initiatives. - Monitor industry trends, customer feedback, and technological advancements to identify opportunities for enhancing the customer experience. - Cross-functional Collaboration: - Partner with various departments including Marketing, Sales, Product, IT, and Operations to ensure a holistic approach to CX modernization. - Foster strong working relationships across departments to drive alignment and execution of CX initiatives. - Act as a bridge between technical and non-technical teams to ensure effective communication and understanding. - Technology and Process Improvement: - Evaluate current CX technologies, tools, and systems, and identify areas for improvement or replacement. - Lead the selection and implementation of modern CX technologies, such as AI-driven chatbots, omnichannel communication platforms, and data analytics tools. - Streamline customer-facing processes and internal workflows to improve efficiency and enhance the customer journey. - Customer Insights and Data Analysis: - Utilize customer data, feedback, and insights to identify pain points, opportunities, and trends in the customer experience. - Leverage data-driven insights to develop personalized and targeted strategies for engaging customers throughout their journey. - Implement data-driven decision-making processes to continually refine and optimize the CX strategy. - Change Management: - Drive organizational change by leading and managing cross-functional teams through CX modernization initiatives. - Develop and execute change management plans to ensure smooth transitions for employees and customers alike. - Foster a culture of continuous improvement and innovation, encouraging teams to embrace new methodologies and technologies. - Performance Measurement and Reporting: - Monitor key performance indicators (KPIs) and metrics to measure the effectiveness of CX modernization efforts. - Establish regular reporting mechanisms to communicate progress, successes, and areas for improvement to senior leadership. - Use performance data to make informed decisions and adjustments to the CX strategy as needed. Qualifications - Experience in Business, Marketing, Technology, or related field (degree preferred). - Proven track record of successfully leading CX modernization initiatives, preferably at a leadership level. - Strong understanding of customer experience principles, methodologies, and best practices. - Excellent leadership and team management skills, with the ability to lead cross-functional teams. - Experience in evaluating, implementing, and managing modern CX technologies. - Data-driven mindset with the ability to analyze customer data and extract actionable insights. - Exceptional communication and presentation skills, with the ability to influence and collaborate at all levels of the organization. - Strong project management and change management expertise. - Innovative thinker with the ability to envision and implement future-oriented CX strategies. - Familiarity with relevant regulations and compliance related to customer data and privacy. Physical Requirements - Sitting: Ability to be able to sit for long periods of time. - Vision: Normal or corrected vision to work with small parts and/or read schematics or technical manuals. - Hearing: Normal or corrected hearing to communicate with colleagues or customers.

• Manage data operations and engage with support teams to ensure high quality and reliable data services. • Develop best practices around data SDLC release management processes and environment management that are compliant with relevant practices and regulations. • Provide leadership and vision for Fortrea’s data architecture, data integration and master data management strategies. • Lead the design and development of high-performing, scalable and maintainable data repositories for analytic purposes. • Establish and contribute to formal standards, policies and processes regarding data architecture and data governance. • Develop reusable frameworks and scalable approaches for evolving data architecture and integration needs. • Lead engineering teams and participate in the full development cycle from product inception, research and prototyping to release in production. • Evaluate and lead adoption of state-of-the-art data management technologies and services that offer competitive advantage to the business. • Measurably impact company performance by delivering high quality, scalable data products. • Build and supervise external development partnerships.