Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - TIME 100 Most Influential Companies (2023) - Fast Company Most Innovative Companies (2020, 2023) - Built In Best Places to Work (2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) - Great Place to Work certified (2020, 2021, 2022, 2023, 2024) - Fast Company Best Workplaces for Innovators (2022) - Built In LGBTQIA+ Advocacy Award (2022) About the Role We’re looking for a strategic narrative leader to own and evolve Maven’s go-to-market narrative across B2B and D2C. This role will shape how we communicate the value of Maven’s end-to-end women’s and family health platform to employers, health plans, consultants, and to members navigating some of life’s most important healthcare decisions. This is not a traditional product or content marketing role. You will define the core company-level narrative frameworks that anchor our go-to-market efforts, ensuring that narrative is expressed consistently across key touchpoints, including corporate pitch decks, landing pages, and campaign materials. Your job is to ensure one coherent company-level narrative across enterprise sales, enrollment marketing, and new product launches, as well as support brand campaigns and major company moments with the rest of the brand and communications team. The right candidate understands how to bridge audiences and tell compelling stories grounded in data. You can articulate financial impact and outcomes to executive buyers while also communicating trust, empathy, and clarity to members. You know how to translate clinical rigor and complex care models into language that resonates with both enterprise decision-makers and everyday members. You will report to the Chief Brand and Communications Officer and partner closely with Product Marketing, Growth, Brand, Clinical, and Product teams to ensure clarity, consistency, and conviction in how Maven communicates our impact. As a Director of GTM Narrative at Maven, you will: - Define and evolve Maven’s main narrative across B2B and D2C, ensuring one coherent story that connects employer value and member experience - Shape the overarching narrative for major company moments (e.g., new product launches, strategic partnerships, and other defining company moments) - Own the primary corporate pitch deck and ensure it reflects the latest product strategy, clinical evidence, and market differentiation. - Develop high-impact written content that advances Maven’s market story across both enterprise and consumer audiences - Partner with Product Marketing to ensure product positioning fits within a cohesive company narrative - Collaborate with Marketing and Brand to ensure campaign messaging reflects approved narrative frameworks while preserving speed and performance - Translate clinical research, outcomes data, and product capabilities into credible stories that resonate with executive buyers and members alike - Establish and maintain a narrative framework, including messaging hierarchy and core value propositions - Partner with Growth and field teams to understand what resonates in buyer and member conversations and refine the narrative accordingly You May Be a Good Fit If You - Have 8–12+ years of experience shaping narrative or messaging at a high-growth technology, healthcare, or consumer-facing company - Have experience bridging enterprise and consumer audiences within the same organization - Are an exceptional writer who can articulate financial impact to executive stakeholders while expressing clinical rigor and empathy to members - Can make compelling decks with tight narrative logic - Craft clear, opinionated narratives grounded in data and customer insight - Use AI and emerging technologies to accelerate research, refine ideas, and scale narrative development without compromising rigor or clarity - Have partnered closely with Product Marketing, Growth, and Brand teams - Thrive in fast-moving environments and can build narrative systems from the ground up - Influence cross-functional partners through clarity, judgment, and collaboration Strong Candidates May Also Have - Experience in health-tech or other regulated industries - Background in management consulting - Background in journalism or editorial leadership combined with in-house operating experience - Experience building narrative functions within a scaling organization - Experience supporting both enterprise sales and consumer growth marketing - Track record of messaging work that influenced both revenue outcomes and brand perception - Storytelling = company-level narrative + B2B campaign content - PMM = product-level positioning + + competitive + claims - Growth = performance and channel execution The base salary range for this role is $180,000 - $210,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Director of CX Modernization, you will be responsible for leading and driving the transformation of the customer experience (CX) across the organization. You will play a pivotal role in enhancing customer interactions, leveraging modern technologies, processes, and strategies to ensure a seamless and exceptional customer journey. This role requires a strong blend of strategic thinking, leadership, innovation, and operational execution to achieve the company's CX modernization goals. Key Responsibilities - Strategic Leadership: - Participate in the development and communication of the strategy for CX modernization, aligned with the organization’s overall goals and objectives. - Collaborate with senior leadership to secure buy-in, support, and resources for CX modernization initiatives. - Monitor industry trends, customer feedback, and technological advancements to identify opportunities for enhancing the customer experience. - Cross-functional Collaboration: - Partner with various departments including Marketing, Sales, Product, IT, and Operations to ensure a holistic approach to CX modernization. - Foster strong working relationships across departments to drive alignment and execution of CX initiatives. - Act as a bridge between technical and non-technical teams to ensure effective communication and understanding. - Technology and Process Improvement: - Evaluate current CX technologies, tools, and systems, and identify areas for improvement or replacement. - Lead the selection and implementation of modern CX technologies, such as AI-driven chatbots, omnichannel communication platforms, and data analytics tools. - Streamline customer-facing processes and internal workflows to improve efficiency and enhance the customer journey. - Customer Insights and Data Analysis: - Utilize customer data, feedback, and insights to identify pain points, opportunities, and trends in the customer experience. - Leverage data-driven insights to develop personalized and targeted strategies for engaging customers throughout their journey. - Implement data-driven decision-making processes to continually refine and optimize the CX strategy. - Change Management: - Drive organizational change by leading and managing cross-functional teams through CX modernization initiatives. - Develop and execute change management plans to ensure smooth transitions for employees and customers alike. - Foster a culture of continuous improvement and innovation, encouraging teams to embrace new methodologies and technologies. - Performance Measurement and Reporting: - Monitor key performance indicators (KPIs) and metrics to measure the effectiveness of CX modernization efforts. - Establish regular reporting mechanisms to communicate progress, successes, and areas for improvement to senior leadership. - Use performance data to make informed decisions and adjustments to the CX strategy as needed. Qualifications - Experience in Business, Marketing, Technology, or related field (degree preferred). - Proven track record of successfully leading CX modernization initiatives, preferably at a leadership level. - Strong understanding of customer experience principles, methodologies, and best practices. - Excellent leadership and team management skills, with the ability to lead cross-functional teams. - Experience in evaluating, implementing, and managing modern CX technologies. - Data-driven mindset with the ability to analyze customer data and extract actionable insights. - Exceptional communication and presentation skills, with the ability to influence and collaborate at all levels of the organization. - Strong project management and change management expertise. - Innovative thinker with the ability to envision and implement future-oriented CX strategies. - Familiarity with relevant regulations and compliance related to customer data and privacy. Physical Requirements - Sitting: Ability to be able to sit for long periods of time. - Vision: Normal or corrected vision to work with small parts and/or read schematics or technical manuals. - Hearing: Normal or corrected hearing to communicate with colleagues or customers.

• Manage data operations and engage with support teams to ensure high quality and reliable data services. • Develop best practices around data SDLC release management processes and environment management that are compliant with relevant practices and regulations. • Provide leadership and vision for Fortrea’s data architecture, data integration and master data management strategies. • Lead the design and development of high-performing, scalable and maintainable data repositories for analytic purposes. • Establish and contribute to formal standards, policies and processes regarding data architecture and data governance. • Develop reusable frameworks and scalable approaches for evolving data architecture and integration needs. • Lead engineering teams and participate in the full development cycle from product inception, research and prototyping to release in production. • Evaluate and lead adoption of state-of-the-art data management technologies and services that offer competitive advantage to the business. • Measurably impact company performance by delivering high quality, scalable data products. • Build and supervise external development partnerships.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Kincell Bio is seeking a highly motivated Sr. Director, Business Development who will be a key contributor to a dynamic and collaborative Business Development team. The Business Development leader will be responsible for building and cultivating prospective new client relationships, with the primary goal of signing new contracts that align with the company's revenue targets by site and year. This role will leverage their existing client networks and prospect new company targets through various means within the industry. - Execute business development and sales initiatives. - Identify potential new clients and arrange meetings with key decision makers within biopharmaceutical companies. - Work closely with executive leadership to develop commercial strategy, goals, and actions. - Establish new company relationships within the Cell and Gene Therapy industry. - Call on prospective accounts, provide technical and administrative product information, coordinate presentations, and support proposal generation. - Understand the cell therapy market needs and communicate the Kincell Bio value proposition. - Present Kincell Bio core technical services through written and verbal communications to clients and prospective clients in biopharma. - Work with internal teams to translate client needs and expectations into reality. - Build new strategic contacts, networks, and business relationships. - Participate in company initiatives as required for securing new business and maintaining relationships with existing clients. - Advance client opportunities and negotiate agreements for final signature. - Coordinate Request for Proposal (RFP) response across Kincell Bio and with prospective clients. - Track and communicate progress on new and existing customers (pipeline review). - Accompany and/or host customers for onsite company visits/audits. - Identify prospective partners and clients through systematic outreach and attendance of conferences and networking events. - Work with internal stakeholders in manufacturing, process development, project management, engineering, etc. to facilitate successful proposal, negotiation, and implementation process. - Negotiate SOWs, T&Cs/DMSAs to achieve signed client contracts that align with Kincell revenue growth goals. - Attend and represent Kincell at selected industry meetings and conferences. - Other duties as assigned. Qualifications - Proven sales/business development track record of growing a client base and signing contracts. - Bachelor’s degree in Business or related, Biochemistry, Immunology, Molecular Biology, Microbiology or related life science major is required. - 8+ years Sales/Business Development experience. - An equivalent combination of education and experience may be considered. - Key account and territory management experience with academic, biotech/pharmaceutical life science customers. - Must have understanding of the cell therapy market initiatives and preferably have previous relationships with innovators in these accounts. - Must have excellent oral and written communication and interpersonal skills. - Ability to multitask and prioritize projects and customers. - Results driven, passionate, with intrinsic motivation. - Excellent interpersonal skills and emotional intelligence with the ability to develop important relationships with key internal and external stakeholders. - Polished individual with strong relationship building, delivery, and closing skills. - Effective communication skills, verbal and written, with ability to interact successfully with various client levels and internal clients in a complex work environment. - Strong analytical skills and ability to identify inaccurate or inconsistent data. - A hands-on, roll-up your sleeves attitude and an ability to adapt to evolving priorities. - Experience in a fast-paced startup environment. - Experience owning end-to-end sales process with clients. - Strong contract negotiating skills. - Strong time-management and organizational skills. - Proficient in Microsoft Office applications. - Ability to actively manage the CRM system. Requirements - Business Development experience in a CDMO environment (preferred). - Advanced degree in field or MBA (preferred). - Experience working in start-up or service provider environment (preferred). - Ability to work both autonomously and within a cross-functional team (preferred). - Strong leadership and persuasion skills across senior leadership level (preferred). Travel Requirements - The position will be expected to regularly travel to conferences, client sites, and Kincell sites for client and internal visits. - Ability to travel up to 50%, as dictated by internal, client, conference, and marketing needs. Location - This position has the flexibility of being fully remote.