This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As the Director of CX Modernization, you will be responsible for leading and driving the transformation of the customer experience (CX) across the organization. You will play a pivotal role in enhancing customer interactions, leveraging modern technologies, processes, and strategies to ensure a seamless and exceptional customer journey. This role requires a strong blend of strategic thinking, leadership, innovation, and operational execution to achieve the company's CX modernization goals. Key Responsibilities - Strategic Leadership: - Participate in the development and communication of the strategy for CX modernization, aligned with the organization’s overall goals and objectives. - Collaborate with senior leadership to secure buy-in, support, and resources for CX modernization initiatives. - Monitor industry trends, customer feedback, and technological advancements to identify opportunities for enhancing the customer experience. - Cross-functional Collaboration: - Partner with various departments including Marketing, Sales, Product, IT, and Operations to ensure a holistic approach to CX modernization. - Foster strong working relationships across departments to drive alignment and execution of CX initiatives. - Act as a bridge between technical and non-technical teams to ensure effective communication and understanding. - Technology and Process Improvement: - Evaluate current CX technologies, tools, and systems, and identify areas for improvement or replacement. - Lead the selection and implementation of modern CX technologies, such as AI-driven chatbots, omnichannel communication platforms, and data analytics tools. - Streamline customer-facing processes and internal workflows to improve efficiency and enhance the customer journey. - Customer Insights and Data Analysis: - Utilize customer data, feedback, and insights to identify pain points, opportunities, and trends in the customer experience. - Leverage data-driven insights to develop personalized and targeted strategies for engaging customers throughout their journey. - Implement data-driven decision-making processes to continually refine and optimize the CX strategy. - Change Management: - Drive organizational change by leading and managing cross-functional teams through CX modernization initiatives. - Develop and execute change management plans to ensure smooth transitions for employees and customers alike. - Foster a culture of continuous improvement and innovation, encouraging teams to embrace new methodologies and technologies. - Performance Measurement and Reporting: - Monitor key performance indicators (KPIs) and metrics to measure the effectiveness of CX modernization efforts. - Establish regular reporting mechanisms to communicate progress, successes, and areas for improvement to senior leadership. - Use performance data to make informed decisions and adjustments to the CX strategy as needed. Qualifications - Experience in Business, Marketing, Technology, or related field (degree preferred). - Proven track record of successfully leading CX modernization initiatives, preferably at a leadership level. - Strong understanding of customer experience principles, methodologies, and best practices. - Excellent leadership and team management skills, with the ability to lead cross-functional teams. - Experience in evaluating, implementing, and managing modern CX technologies. - Data-driven mindset with the ability to analyze customer data and extract actionable insights. - Exceptional communication and presentation skills, with the ability to influence and collaborate at all levels of the organization. - Strong project management and change management expertise. - Innovative thinker with the ability to envision and implement future-oriented CX strategies. - Familiarity with relevant regulations and compliance related to customer data and privacy. Physical Requirements - Sitting: Ability to be able to sit for long periods of time. - Vision: Normal or corrected vision to work with small parts and/or read schematics or technical manuals. - Hearing: Normal or corrected hearing to communicate with colleagues or customers.

• Manage data operations and engage with support teams to ensure high quality and reliable data services. • Develop best practices around data SDLC release management processes and environment management that are compliant with relevant practices and regulations. • Provide leadership and vision for Fortrea’s data architecture, data integration and master data management strategies. • Lead the design and development of high-performing, scalable and maintainable data repositories for analytic purposes. • Establish and contribute to formal standards, policies and processes regarding data architecture and data governance. • Develop reusable frameworks and scalable approaches for evolving data architecture and integration needs. • Lead engineering teams and participate in the full development cycle from product inception, research and prototyping to release in production. • Evaluate and lead adoption of state-of-the-art data management technologies and services that offer competitive advantage to the business. • Measurably impact company performance by delivering high quality, scalable data products. • Build and supervise external development partnerships.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Kincell Bio is seeking a highly motivated Sr. Director, Business Development who will be a key contributor to a dynamic and collaborative Business Development team. The Business Development leader will be responsible for building and cultivating prospective new client relationships, with the primary goal of signing new contracts that align with the company's revenue targets by site and year. This role will leverage their existing client networks and prospect new company targets through various means within the industry. - Execute business development and sales initiatives. - Identify potential new clients and arrange meetings with key decision makers within biopharmaceutical companies. - Work closely with executive leadership to develop commercial strategy, goals, and actions. - Establish new company relationships within the Cell and Gene Therapy industry. - Call on prospective accounts, provide technical and administrative product information, coordinate presentations, and support proposal generation. - Understand the cell therapy market needs and communicate the Kincell Bio value proposition. - Present Kincell Bio core technical services through written and verbal communications to clients and prospective clients in biopharma. - Work with internal teams to translate client needs and expectations into reality. - Build new strategic contacts, networks, and business relationships. - Participate in company initiatives as required for securing new business and maintaining relationships with existing clients. - Advance client opportunities and negotiate agreements for final signature. - Coordinate Request for Proposal (RFP) response across Kincell Bio and with prospective clients. - Track and communicate progress on new and existing customers (pipeline review). - Accompany and/or host customers for onsite company visits/audits. - Identify prospective partners and clients through systematic outreach and attendance of conferences and networking events. - Work with internal stakeholders in manufacturing, process development, project management, engineering, etc. to facilitate successful proposal, negotiation, and implementation process. - Negotiate SOWs, T&Cs/DMSAs to achieve signed client contracts that align with Kincell revenue growth goals. - Attend and represent Kincell at selected industry meetings and conferences. - Other duties as assigned. Qualifications - Proven sales/business development track record of growing a client base and signing contracts. - Bachelor’s degree in Business or related, Biochemistry, Immunology, Molecular Biology, Microbiology or related life science major is required. - 8+ years Sales/Business Development experience. - An equivalent combination of education and experience may be considered. - Key account and territory management experience with academic, biotech/pharmaceutical life science customers. - Must have understanding of the cell therapy market initiatives and preferably have previous relationships with innovators in these accounts. - Must have excellent oral and written communication and interpersonal skills. - Ability to multitask and prioritize projects and customers. - Results driven, passionate, with intrinsic motivation. - Excellent interpersonal skills and emotional intelligence with the ability to develop important relationships with key internal and external stakeholders. - Polished individual with strong relationship building, delivery, and closing skills. - Effective communication skills, verbal and written, with ability to interact successfully with various client levels and internal clients in a complex work environment. - Strong analytical skills and ability to identify inaccurate or inconsistent data. - A hands-on, roll-up your sleeves attitude and an ability to adapt to evolving priorities. - Experience in a fast-paced startup environment. - Experience owning end-to-end sales process with clients. - Strong contract negotiating skills. - Strong time-management and organizational skills. - Proficient in Microsoft Office applications. - Ability to actively manage the CRM system. Requirements - Business Development experience in a CDMO environment (preferred). - Advanced degree in field or MBA (preferred). - Experience working in start-up or service provider environment (preferred). - Ability to work both autonomously and within a cross-functional team (preferred). - Strong leadership and persuasion skills across senior leadership level (preferred). Travel Requirements - The position will be expected to regularly travel to conferences, client sites, and Kincell sites for client and internal visits. - Ability to travel up to 50%, as dictated by internal, client, conference, and marketing needs. Location - This position has the flexibility of being fully remote.

About Us At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time. Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen. We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future. At Medius, our values guide how we work and grow together: - Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other. We appreciate that ‘empowering finance teams of the future’ is an exciting endeavor, and we share it with everyone around us. - Question – We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution. - Own – We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader. Customers trust us to do our job so that they can focus on what they do best. At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — your impact is global. Learn more at www.medius.com Job overview The Senior Director, Demand Generation is responsible for driving the global new business, aftermarket and partner marketing programs for Medius spend management solutions. This leader will manage a team of field marketing managers globally and is a key member of the global marketing leadership team. The Senior Director will be responsible for campaign and programs planning, execution and performance monitoring, and delivering 1:1 ROI for all new business, cross/sell and partner marketing activities in North America, EMEA and Australia. The role requires a broad range of marketing skills to be successful including ABX, content management, events management (virtual and physical), digital marketing, communications (written, verbal), marketing program analytics, and an understanding of the entire buyer’s journey. You will work cross-functionally with the local commercial (sales and BDR) team and will collaborate with your counterparts in the global central marketing teams responsible for digital marketing and marketing operations. The right candidate will have a background in B2B cloud solutions, is an efficient multitasker and a great team player and can work well in a dynamic environment. The position reports to the Chief Marketing Officer, is based in the US and is part of the Medius global marketing team. Responsibilities and Duties - Develop the annual demand strategy and the design of a demand plan to support the go-to-market strategies for North America, EMEA and Australia across new business, aftermarket and partner initiatives. - Direct the field marketing team, partner marketing team, loyalty & retention marketing and events marketing team in North America, EMEA and Australia responsible for developing, executing, and managing net new acquisition demand generation campaigns and programs and aftermarket / cross-sell programs including events, ABX programs, webinars, content syndication, and paid social channels along the entire buyer’s journey. Note that PPC is managed by the digital team, but the field marketing team works closely with the digital team to optimize PPC performance with weekly digital lead reviews. Ensure consistent messaging and brand identity across all channels. - Recruit, develop, and retain a high-performing global demand generation team, fostering a culture of accountability, experimentation, and continuous improvement. - Create a global, integrated marketing plan that drives customer adoption and optimization for key customer personas - Oversee case studies program, peer review program in G2 and feed sales reference process as part of loyalty program - Attend trade shows, conferences and other events to interact with potential customers and partners, gain industry insights, and drive thought leadership. Use these events as opportunities to drive demand and awareness of Medius. - Develop, execute, and manage account-based programs against the TAL (Target Account List) and coordinate with internal sales and BDR teams and external agencies, if applicable. - Utilize intent tools such as 6Sense and Qualified to build, execute, and optimize account-based engagement, demand generation and brand awareness programs. - Drive collaboration among BDR and sales teams to create pipeline and improve pipeline conversion rates for new prospects. - In partnership with the CMO, serve as a key marketing liaison to sales leadership and the CRO, ensuring tight alignment on pipeline goals, target account strategy, and revenue priorities across all regions. - Own and report on pipeline contribution targets in partnership with sales leadership, ensuring demand generation programs are directly tied to revenue outcomes across new business growth, customer expansion, and partner marketing motions. - Develop a strong understanding of our target personas to create topical content and campaigns that speak to customers’ challenges, needs, and concerns. - Forecast, measure, analyze, and report on the impact of demand marketing activities in terms of KPIs aligned to go-to-market strategies. - Ensure all marketing programs comply with local data privacy and other regulations. - Be aware of, and comply with, all corporate policies. - Manage budget and allocate resources to ensure campaigns are successful, cost-effective, and have demonstrable ROI. - Track analytical campaign performance and reporting to measure and report on the results and ROI of all campaigns, effectively communicating to stakeholders in the business. Qualifications - 12+ years demand gen/ growth marketing experience in B2B cloud software industry - Bachelor’s degree required - Experience creating and implementing proven successful, thought leadership, demand creation, lead nurturing and pipeline acceleration programs - An understanding of digital marketing including SEO/SEM - Experience in marketing content development and management - Experience with MS Office applications, CRM (Salesforce), marketing automation (Marketo or a similar tool), and business intelligence tools (PowerBI, DOMO, Tableau) - Experience forecasting and managing a marketing budget; building and executing marketing plans; analyzing and reporting on closed-loop, marketing program performance including ROI and ROMI, and running planning and change management processes. - Expected travel – 0-10% - Remote, US (Central & East coast preferred) Medius is committed to fair and equitable compensation practices. The estimated base salary range for this role is $150,000+ USD, which represents a good-faith estimate of the compensation for this position. Actual compensation will be determined based on several factors, including but not limited to relevant skills, experience, qualifications, certifications, internal equity, and the geographic location in which the role is performed. Compensation may vary for roles performed in different locations due to differences in the cost of labor. The total compensation package for this position may also include eligibility for variable compensation (such as a performance bonus or commission), benefits, and/or participation in other incentive or benefit plans, in accordance with the terms of the applicable plans. Benefits may include medical, dental, and vision coverage, paid time off, and retirement benefits, subject to eligibility requirements. Medius is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability (physical or mental), genetic information, medical condition, marital status, citizenship or immigration status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws. If you require a reasonable accommodation due to a disability or for religious reasons during the application or interview process, please review our accommodations process. #LI-REMOTE