• Support the Design Schedule & Efficiently platform users in their day-to-day use of the system as it relates to their daily operations • Manage Accounting Seed release cycles, including: reviewing release notes, identifying relevant and impactful changes, communicating major updates to the accounting team • Perform upgrades in Sandbox, execute end-to-end accounting testing, and validate posting and GL entries. • Deploy approved updates to Production and configure required system settings • Ensure new releases do not impact existing accounting processes or financial accuracy • Maintain documentation and SOPs related to accounting seed upgrades. • Investigate system issues reported by the accounting team and identify root causes • Assist with user access, configurations, and permissions related to accounting modules • Understand accounting workflows (AP, AR, GL, invoicing, payments) to analyze errors and issues • Communicate with end users on their issues to understand the steps taken and ability to recreate, if possible, in our test environments • Responsible for the handling of initial calls from users and the entry of software defects in the event tracking system • Identify and escalate situations requiring urgent attention based upon internally established SLA • Work effectively as a team member with all members of the organization • Utilize Intercom and Atlassian (Jira) software for communication with end users and reporting issues to the development team, respectively • Review issues reported by users to assess, develop, and implement training programs for key workflows in the platforms • Maintain current knowledge of the platforms and continually update learning documentation and videos accordingly

• Identify and troubleshoot common client incidents. • Research issues using CRIO resources and test solutions in sandbox environments. • Document incidents, workarounds, and resolutions for future reference. • Escalate complex technical issues as needed. • Work with Customer Experience (CX) teams to highlight critical client concerns. • Coordinate with the Product Team to escalate support tickets requiring Engineering intervention. • Develop expertise in CRIO systems, completing all required modules and certifications. • Reference standard operating procedures (SOPs) to guide client interactions. • Provide client support via LiveChat, email, and direct communication. • Engage in internal communications via Slack, email, meetings, and JIRA boards. • Continuously refine customer engagement and troubleshooting communication skills.

• Handle inbound calls, emails, chats, and portal messages in English and Spanish. • Assist guests or residents with inquiries related to reservations, leases, payments, check-ins, and house rules. • Provide timely updates and resolutions to issues while maintaining a professional tone. • Support STR operations such as booking confirmations, guest communications, check-in/check-out coordination, and issue escalation. • Support LTR operations including tenant inquiries, lease-related questions, renewals, and move-in or move-out coordination. • Log maintenance requests and coordinate with internal teams or vendors. • Follow up on open tickets to ensure resolution and guest or resident satisfaction. • Accurately document all communications and actions in property management systems. • Update notes, tickets, and records in real time to maintain data accuracy. • Identify service gaps and escalate issues that may impact guest reviews or resident retention. • Support retention efforts by ensuring positive service experiences.

Overview: Are you passionate about travel and helping others create memorable experiences? We're looking for motivated individuals to join our team as a Remote Customer Service Agent/Travel Booker. In this role, you'll have the opportunity to design and book a wide range of travel experiences — including cruises, all-inclusive resorts, group and corporate travel, theme park adventures, sporting events, Disney vacations, and more. The choice is yours! This is a rewarding opportunity for travel enthusiasts seeking flexibility, and excellent travel benefits. No prior experience is necessary — we provide comprehensive training and certification to set you up for success. With access to industry-leading booking tools, exclusive pricing, and innovative lead-generation support, you’ll have everything you need to grow your client base and thrive in the travel industry. Key Responsibilities: - Coordinate resort bookings and ensure smooth guest experiences. - Maintain and update the resort website and social media. - Use social media and lead tools to attract new clients. - Provide excellent customer service and assist guests with travel plans. - Learn and utilize new software for better pricing and service.