Audi RED

• Collaborate with stakeholders to define business challenges, assess requirement feasibility, establish priorities, and develop architectural strategies and technology roadmaps. • Prototype and validate potential technology solutions both independently and in team settings. • Offer visionary insights on technological possibilities to business and technology leaders. • Identify and act on modernization opportunities with clients. • Guide solution architects and engineers in technical decision-making and uphold engineering standards across partner agencies. • Design and implement sophisticated technology solutions to address complex, multi-industry client challenges. • Oversee our agency partners execution and participate in client architecture forums.

• Design and evolve cloud-native platform architecture on AWS • Define and implement DevOps standards, including CI/CD, release strategies, and automation • Lead adoption of Infrastructure as Code (Terraform, CDK, CloudFormation) • Establish observability and APM standards (Datadog, OpenTelemetry, etc.) • Design and enforce secure-by-default architectures (IAM, networking, secrets management) • Drive reliability and scalability across distributed systems • Design and build the internal agentic platform • Implement Model Context Protocol (MCP) or similar patterns • Design agent orchestration patterns (multi-step workflows, tool calling) • Implement RAG systems using internal data sources • Establish best practices for prompt design and evaluation • Build guardrails and safety mechanisms for AI systems • Integrate agent workflows into internal services and APIs • Establish end-to-end observability across platform and agent systems • Optimize performance and cost across AWS and LLM usage

Welcome to Audi RED, a new and exciting opportunity to change the way partners work together. Audi RED is an organization founded on a true partnership between BIMM Management Group, a leading Toronto based digital and technology agency, and Audi, the automotive brand shaping the future of premium mobility. Audi RED aims to be the technology center of North America and eventually the globe for Audi’s digital experience ecosystem. It will be the center of excellence, innovation, design, and delivery. Built upon the foundation of a longstanding partnership, and a commitment to collective growth and success, Audi RED will be the bridge between agency and product, delivering the utmost in customer experience and service design through technologically driven solutions. Who we’re looking for We are happy to share that we are hiring 2 Performance Managers to support our Western and Eastern, Canadian Dealers! Open to all remote candidates across Canada. - 1 vacancy for Eastern Canada, working on EST hours. - 1 vacancy for Western Canada, working MST hours We are looking for an experienced Dealer Performance Specialist to work with a group of OEM Auto Dealerships in North America. This role involves acting as a liaison between the Field Team, Audi Dealership Managers, Internal Stakeholders and cross-functional teams with a focus on program enrollments, support, training, issue resolution, and monitoring performance metrics with the intent of optimizing conversion. This is an existing vacancy, not a made-up role — this one’s already got a desk waiting. Responsibilities - Liaison Role: Serve as a connection point between Dealers, Field Reps, 3rd Party vendors and Internal stakeholders facilitating communication and collaboration. - Program Enrollments: Handle the process of enrolling dealers in programs, likely related to the oADD platform. - Support & Training: Provide support to dealers on the platform, analytics and associated programs. Lead training initiatives for the dealer. - Subject Matter Expertise: Develop an in-depth understanding of the oADD program and platform to act as a reliable source of information, guidance and coaching. - Issue Resolution: Assist in resolving B2B and B2C issues that may arise from dealers or connected 3rd parties. - Metrics Monitoring & Improvement: Monitor and enhance performance and lead metrics for assigned dealers and oADD’s related performance of brand websites. - Program Education & Awareness: Assist field teams in educating and promoting awareness of the program among stakeholders. - Content Quality Assurance: Regularly assess the quality, accuracy, and relevance of all content on the website. Ensure that the content aligns with the brand's messaging, goals, and audience needs. - SEO Optimization: Evaluate content from an SEO perspective, ensuring that it contains relevant keywords, follows best practices for search engine optimization, and is structured to improve search performance. - Conversion Rate Optimization (CRO): Analyze how website content impacts visitor behavior and conversion rates. Implement strategies to improve user experience and encourage desired actions (e.g., purchases, sign-ups, inquiries). - Content Updates: Keep the website content up to date by removing outdated information, refreshing stale content, and adding new, relevant material. - Keyword Analysis: Conduct regular keyword research to identify new opportunities for content creation or optimization based on current search trends and user intent. - Performance Tracking: Monitor the performance of different content pieces using analytics tools to measure their effectiveness in attracting traffic and achieving conversion goals. - User Experience Evaluation: Assess how content contributes to the overall user experience (UX) of the website, ensuring it engages visitors and guides them through a seamless journey. - Compliance and Accuracy: Ensure all content complies with legal requirements, industry standards, and maintains accuracy and authenticity. Requirements - 5+ years experience in website management, digital marketing, or related fields. Technical Proficiency: - Proficiency in web analytics tools (such as Google Analytics, Adobe Analytics) to analyze website performance metrics. - Knowledge of SEO principles, including on-page and off-page optimization strategies. - Familiarity with content management systems (CMS) and website optimization tools and CRM tools (Salesforce). Analytical Skills: - Strong analytical abilities to interpret data, generate insights, and make data-driven decisions to improve website performance. - Experience in setting up, tracking, and analyzing key performance indicators (KPIs) related to website traffic, user behavior, and conversion rates. Digital Marketing Expertise: - Knowledge of digital marketing strategies, including PPC campaigns, social media marketing, content marketing, and email marketing. - Understanding of how various marketing channels contribute to website performance and overall online presence. - UX/UI Understanding: - Awareness of user experience (UX) and user interface (UI) best practices to enhance website usability and conversion rates. - Ability to conduct usability testing and gather user feedback to optimize website design and functionality. Project Management Skills: - Experience in managing website projects, coordinating with cross-functional teams, and overseeing website updates, improvements, and launches. Leadership and Communication: - Strong leadership skills to manage dealer relationships, set objectives, and drive performance improvements. - Excellent communication skills to collaborate with stakeholders, present findings, and convey recommendations effectively. Problem-solving and Adaptability: - Ability to identify issues affecting website performance and implement solutions proactively. - Capacity to adapt to evolving technologies, trends, and industry best practices to keep the website optimized and competitive. Nice to have - Relevant certifications in web analytics, SEO, digital marketing, or project management could be advantageous and demonstrate expertise in specific areas. - Fluent in English and Mandarin. What’s in it for you? - Work Life Balance: Paid vacation and additional shutdowns around holidays to allow us to reset and recharge so we come back better for our customers. - Benefits: We offer premium full health benefits so you get the coverage you need, as well as a work from home set up allowance to get you comfy. - Culture: We’re passionate about working collaboratively, bonding through team events, and most importantly having fun. - We’re remote first, but love connecting and collaborating in-office. If you are an in-office creature, enjoy our beautiful shared office space in the heart of Downtown Toronto. Audi RED is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met. Compensation This role has an annual salary range of $70,000 to $85,000 CAD. Base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience identified through the interview process. In addition to base salary, we offer comprehensive benefits, paid vacation and additional benefits designed to support our team as they grow with us. AI In Recruitment While we are exploring ways to best utilize AI in our hiring processes, Audi RED currently does not use AI-enabled tools in our hiring process. All candidates are screened by humans, and approved by humans.

Audi Red is a groundbreaking partnership between Audi, the leader in premium automotive innovation and BIMM Management Group— a digital technology agency. As Audi’s flagship technology hub in North America, and aspiring to global recognition, Audi Red is dedicated to spearheading advancements in Audi’s digital experience ecosystem. Our mission is to merge excellence in innovation, design, and delivery, leveraging our strong partnership foundation to bridge agency creativity with product excellence, thus enhancing customer experience and service design through cutting-edge technological solutions. Who we’re looking for We are seeking a Technical Architect on contract until December 24th, 2026 who will report to the Director of Architecture and Engineering. This role involves collaborating with internal Audi Red architecture team members and agency partners to evaluate and address business and technology requirements, formulate optimal practice solutions, and design state-of-the-art architecture and engineering systems across various business domains. The ideal candidate is a seasoned software engineer with multi-disciplinary architecture experience, who excels in mentoring teams, advocating for client needs while adhering to best practices and technical superiority. We are open to remote candidates across Canada. You will be required to work EST hours. This is an existing vacancy, not a made-up role — this one’s already got a desk waiting. Responsibilities - Collaborate with stakeholders to define business challenges, assess requirement feasibility, establish priorities, and develop architectural strategies and technology roadmaps. - Prototype and validate potential technology solutions both independently and in team settings. - Offer visionary insights on technological possibilities to business and technology leaders. - Identify and act on modernization opportunities with clients. - Guide solution architects and engineers in technical decision-making and uphold engineering standards across partner agencies. - Design and implement sophisticated technology solutions to address complex, multi-industry client challenges. - Oversee our agency partners execution and participate in client architecture forums. Requirements - 5+ years of software development experience developing solutions ideally in react and node.js. - 2+ years of technology experience in an enterprise, consulting, or a web-scale product company - 2+ years of hands-on architecture experience. Solutioning, architecting and developing applications across multiple disciplines which can include backend microservices, micro frontend architecture, pipeline integrations, CMS systems, security, data and Devops. - Understands and can implement thoughtful, scalable and technology best practices across both backend and frontend to deliver the best solution for your development team and the client. - Great communication and analytical skills. Comfortable in communicating with executives and presenting to architecture review boards (ARB) - Experience in designing distributed applications using cloud-based platforms - Experience advising and leading a team of solution or domain specific architects - Experience considering and executing security and compliance regulations that need to be adhered to when delivering for large scale clients or brands - Hands-on experience with one or more programming languages, databases, integrations, etc. Ideally in a MERN stack. - Experience with apollo, GraphQL and headless CMS integrations Nice to have - Bachelor’s degree in computer science or information technology or similar field - Experience working in a large global development ecosystem - AWS or GCP certifications What's in it for you? - Work Life Balance: Additional shutdowns around holidays to allow us to reset and recharge so we come back better for our customers. - Culture: We’re passionate about working collaboratively, bonding through team events, and most importantly having fun. - We’re remote first, but love connecting and collaborating in-office. If you are an in-office creature, enjoy our beautiful shared office space in the heart of Downtown Toronto. Audi RED is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met. Compensation This role has an hourly range of $58.00 to $73.00 CAD. Base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience identified through the interview process. In addition to base salary, we offer comprehensive benefits, paid vacation and additional benefits designed to support our team as they grow with us. AI In Recruitment While we are exploring ways to best utilize AI in our hiring processes, Audi RED currently does not use AI-enabled tools in our hiring process. All candidates are screened by humans, and approved by humans.

• Serve as the primary point of contact for dealers reporting website issues through email, phone, or our internal ticketing system. • Participate in a phone queue, answering inbound calls from dealers and documenting support requests. • Troubleshoot a wide range of website-related issues, including AEM configurations, inventory discrepancies, third party issues, and site performance concerns. • Utilize knowledge of automotive inventory management systems to investigate and resolve issues with vehicle data display, missing inventory, or incorrect pricing and details. • Collaborate with Tier 2 and development teams to escalate complex technical issues when necessary. • Maintain accurate documentation of issues, troubleshooting steps, and resolutions within support tickets. • Communicate promptly and professionally with dealers regarding technical issues, updates, and next steps. • Educate dealers on website functionality, inventory handling, and platform best practices. • Use Adobe Experience Manager (AEM) to support site structure, content updates, and issue resolution. • Conduct validation and QA checks to ensure technical issues are resolved accurately and thoroughly.