• Accurate identification of pain points and opportunities • Identify companies within the ICP and build qualified prospect lists for outreach. • Execute multichannel outreach (Phone, Email, WhatsApp, and Social Selling) to generate and schedule meetings. • Optimize templates and scalable, personalized communication flows. • Conduct strategic conversations to understand prospects' accessibility challenges and connect them to Hand Talk's value proposition. • Collaborate with Account Executives (AEs) to ensure qualified opportunities include the necessary information for closing. • Maintain an organized CRM and manage a high volume of daily activities. • Identify objection patterns and adjust the sales pitch accordingly.

• Own and respond to a high volume of inbound leads (Contact Us requests, MQLs, event leads, and hand-raisers) within an assigned territory, delivering rapid follow-up and a best-in-class prospect experience. • Qualify inbound interest through structured, high-quality discovery conversations to uncover business challenges, technical requirements, and buying intent. • Convert inbound engagement into Qualified Sales Opportunities by clearly articulating Neo4j’s value and securing next steps with aligned Account Executives. • Maintain strong speed-to-lead performance and SLA adherence while balancing personalization and quality at scale. • Partner closely with Account Executives to ensure seamless lead handoff, shared account context, and aligned messaging within the patch. • Provide clear, actionable insights from inbound conversations to support pipeline progression and account strategy. • Conduct discovery calls with prospects in the Corporate segment (sub-$1B revenue), identifying technical and business challenges that Neo4j can solve. • Build familiarity with Neo4j use cases, target industries, and buyer personas to confidently guide inbound conversations and position long-term value. • Leverage intent data and account research to prioritize inbound activity and tailor engagement. • Invest in learning Neo4j’s technology, competitive landscape, and enterprise use cases as preparation for an outbound, Enterprise-focused SDR role. • Consistently meet or exceed KPIs for meetings held, opportunities created, inbound conversion rates, and overall pipeline contribution.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sales Program Advisor plays a pivotal role in driving revenue growth and expanding our (English and Spanish speaking) customer base nationwide. This position is responsible for managing inbound and outbound Care Center calls, selling Interlock products, and delivering exceptional service to both internal and external clients. By understanding customer needs and providing tailored solutions, the Advisor helps ensure satisfaction and contributes directly to the success and profitability of the organization. The Advisor is also entrusted with upholding our incredible reputation in the alcohol-monitoring industry through professional, empathetic, and solution-oriented interactions. - Engage inbound and outbound callers using a consultative sales approach to promote and sell Interlock products, programs, and services. - Provide accurate product and service information, address inquiries, and resolve client concerns with professionalism and efficiency. - Identify and pursue new sales opportunities through networking, referrals, and cold calling. - Build and maintain strong relationships with clients to encourage repeat business and customer loyalty. - Conduct follow-up calls and manage correspondence to resolve issues and ensure client satisfaction. - Collaborate with internal teams and external partners to ensure seamless service delivery and uphold our reputation in the alcohol-monitoring industry. - Escalate and route issues appropriately while maintaining detailed records in CRM and other systems. - Gather and manage data across multiple technology platforms and handle documentation using standard office equipment. - Prepare and deliver compelling sales presentations tailored to client needs. - Stay informed on industry trends and competitor offerings through market research. - Adhere to company policies, procedures, and confidentiality standards. - Provide general Care Center support and perform other duties as assigned. Qualifications - High school diploma or equivalent required. - Bachelor’s degree in a related field or equivalent professional experience is preferred. - Minimum of 6 months of relevant experience in sales, customer service, or call center environments. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Familiarity with CRM software and sales tracking tools. - Strong verbal and written communication skills with a professional demeanor. - Excellent attention to detail and ability to multitask with a sense of urgency. - Adaptable and resourceful in fast-paced, dynamic environments. - Courteous, confident, and collaborative interpersonal skills. - Self-awareness and the ability to read and respond to audience needs. - Understanding of industry trends and competitor offerings is preferred. - Bilingual proficiency in English and Spanish qualifies for additional compensation. Requirements - The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. - While performing the duties of this position, employees are regularly required to communicate clearly—both verbally and in writing—and frequently use hands and fingers to operate phones, computers, and other office equipment. - Occasional physical activities may include standing, walking, reaching, balancing, stooping, kneeling, or crouching. This role may also require lifting or moving items up to 25 pounds. - Specific vision abilities include close and distance vision, color perception, peripheral vision, and the ability to adjust focus. The noise level in the work environment is typically moderate. - This job description is not intended to list every duty or responsibility associated with the role. Employees may be asked to perform other job-related tasks as needed. All duties are considered essential and may be modified to reasonably accommodate individuals with disabilities. - Employment is at-will, and this document does not constitute a contract or guarantee of continued employment. Benefits - Hourly-rate pay along with uncapped, performance-based commissions and incentives, allowing you to maximize your earning through your own hard work and achievements. - A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need. - A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals. - Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc. - Positive work environments that offer work/life balance and professional growth. - Mission-driven work making a global impact with local roots. - The opportunity to have hands-on work experience with industry-leading, innovative technology.

• Qualify inbound leads: Engaged brands get routed to you for qualification. You confirm fit, engage decision-makers, and book demos for our Account Executives – speed matters, and you're expected to respond fast • Run outbound prospecting: Research and identify high-fit DTC brands on Shopify, build targeted prospect lists, and run multi-channel outreach campaigns (cold calls, email, LinkedIn, creative plays) • Book qualified meetings: Your primary metric. A qualified meeting means the brand is the right size, a decision-maker was on the call, and the demo actually took place • Own the pre-demo experience: Manage no-shows and reschedules, prepare pre-call research packets for AEs, and make sure every meeting is set up for success • Become a product expert: Develop enough fluency in OuterSignal's platform and the eCommerce landscape to articulate value in 30 seconds and earn more time on every call • Maintain CRM discipline: Manage sequences, keep the CRM clean, and ensure every lead has accurate source attribution • Build creative outreach plays: Go beyond the standard cold email – think personalized videos, sample enrichment reports, warm intros through partners, and conference networking