• Ensure that all members receive timely care management (CM) across the continuum • Perform telephonic member outreach and/or face-to-face encounter utilizing key motivational interviewing skills to facilitate program enrollment • Perform departmental assessments and evaluate member holistically • Develop a member-specific plan of care and revise it as needed • Provide targeted health education and proactive strategies for condition management • Collaborate with member/caregiver and the facility care team to coordinate a safe transition to the next level of care • Maintain professional growth and development through self-directed learning activities

About Prisma International, Inc. (Prisma) - Prisma is a dynamic and growing language services provider committed to delivering exceptional Interpretation solutions to clients worldwide. We pride ourselves on our dedication to linguistic excellence and client satisfaction.  Prisma is actively seeking experienced, professional Interpreters to join our team as Independent Contractors. In this role you will provide remote Over the Phone Interpreting (OPI) services to our local, state and federal government clients. Please complete the Questionnaire portion of this application to indicate your language specialty. The following languages are in demand: Amharic, Armenian, Balinese, Bosnian, Cebuano, Cham, Croatian, Czech, Filipino, Finnish, Fujian, Georgian, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Kyrgyz, Malagasy, Mongolian, Mixteco Alto, Nahuatl, Norwegian (Bokmal), Oromo, Persian (Farsi), Polish, Pohnpeian, Punjabi, Romanian, Samoan, Serbian, Slovak, Somali, Soninke, Swedish, Taiwanese, Tajik, Tamil, Thai, Tongan, Turkish, Uyghur, Uzbek, Wolof, Yiddish, and Yoruba. JOB DESCRIPTION: Ideal candidates shall be able to provide: - Experience with consecutive or simultaneous over the phone (OPI) interpretation between a government representative and non-English speakers. - Polite forms of expression, enunciation, and a high-level of customer service. - Deliver correct concepts and meanings between speaker and the Limited English Proficient (LEP) speaker. - Correct grammar, clarity and tones between the two languages. - Experience with following the speakers’ direction, professionally interject when clarification is needed, and manage the flow of a conversation. - Refrain from side conversations with the LEP and entering into any disagreement with the customer or LEP. - Compliance with applicable ethics and standards. - Experience interpreting for local, state and/or federal government offices. MINIMUM REQUIREMENTS - Applicants must meet ALL of the following to be considered: - Experience: At least one (1) year of OPI consecutive or simultaneous interpreting experience - References: Two (2) professional references who can vouch for your work as an over the phone consecutive or simultaneous interpreter - Resume: The resume/CV you submit must outline your professional interpretation experience. Resumes without this information will result in disqualification. - Minimum Age: 18+ years - Minimum Education: High School Diploma - Location: Reside in the United States or a U.S. territory - Fluency: Full fluency in English and native or near-native proficiency in the target language - Accreditations: Able to provide at least one of the following accreditations: - American Translation Association (ATA) - Trained or accredited through a higher education institution SECURITY REQUIREMENTS: Applicants may be subject to a federal background check.  DESIRED SKILLS: - Experience providing interpretation services to federal government offices such as the Department of Homeland Security (DHS) and their agencies, e.g. USCIS, CBP, FEMA, etc.

• Providing support to German-speaking customers via phone, email and chat • Troubleshooting technical and account-related issues • Guiding users through platform features and functionality • Ensuring an excellent customer experience at every interaction • Gathering customer feedback to support service improvements

Role Description The Care Coordinator is responsible for developing and providing care coordination services directly to Alopex clients’ patients. As an LPN Care Coordinator, you will play a pivotal role in managing and coordinating care for patients enrolled in Alopex’s services. You will work closely with patients, primary care providers, and other specialists to develop, implement, and monitor individualized care plans. Your goal is to ensure that patients receive the highest level of care through ongoing communication and coordination. - Conduct a detailed review of EMR records. - Develop and maintain individualized Care Plans for management of patients. - Implement and coordinate all care management activities relating to patients across the continuum of care. - Communicate with the patient’s clinical care team. Care management must be performed in a timely manner. - Monitor patient progress toward desired outcomes through assessment and evaluation. - Maintain accurate and detailed documentation related to medication, problems, goals, interventions, preventative care, etc. - Conduct monthly care calls to the patients enrolled in the program. - Address all needs/concerns including any follow up needed for patients. - Educate patients on chronic conditions and reinforce the provider’s directions related to chronic conditions. - Evaluate and address social determinants to health and begin to link community resources; then, enter them in the system. - Evaluate/assess medical conditions and be able to identify and address changes in a clinically appropriate manner. - Adhere to all policies & procedures as outlined by Medicare and Shifox/Alopex. - Perform other duties as assigned. Qualifications - Bilingual (English/Spanish) Required - Possess a minimum of two (2) years’ experience providing patient-centered care. - Possess a minimum of one (1) year experience in skilled nursing. - Have experience working with electronic medical records. - Can perform nursing assessments, problem identification, and care plan development. - Is adaptable to new technology – experience with computer documentation. - Has excellent time management skills. - Can assess, evaluate, and problem-solve patients’ conditions and concerns. - Possesses strong verbal and written communication skills. - Is meticulous and dedicated to providing accurate documentation. - Is dependable and focused on achieving goals. Requirements - Reliable Internet – all programs used by care coordinators are internet-based. - PC or Laptop capable of running multiple internet programs at once. - A quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI). Compensation $26 - $27 / hour Company Description Alopex is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.