About Prisma International, Inc. (Prisma) - Prisma is a dynamic and growing language services provider committed to delivering exceptional Interpretation solutions to clients worldwide. We pride ourselves on our dedication to linguistic excellence and client satisfaction.  Prisma is actively seeking experienced, professional Interpreters to join our team as Independent Contractors. In this role you will provide remote Over the Phone Interpreting (OPI) services to our local, state and federal government clients. Please complete the Questionnaire portion of this application to indicate your language specialty. The following languages are in demand: Amharic, Armenian, Balinese, Bosnian, Cebuano, Cham, Croatian, Czech, Filipino, Finnish, Fujian, Georgian, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Kyrgyz, Malagasy, Mongolian, Mixteco Alto, Nahuatl, Norwegian (Bokmal), Oromo, Persian (Farsi), Polish, Pohnpeian, Punjabi, Romanian, Samoan, Serbian, Slovak, Somali, Soninke, Swedish, Taiwanese, Tajik, Tamil, Thai, Tongan, Turkish, Uyghur, Uzbek, Wolof, Yiddish, and Yoruba. JOB DESCRIPTION: Ideal candidates shall be able to provide: - Experience with consecutive or simultaneous over the phone (OPI) interpretation between a government representative and non-English speakers. - Polite forms of expression, enunciation, and a high-level of customer service. - Deliver correct concepts and meanings between speaker and the Limited English Proficient (LEP) speaker. - Correct grammar, clarity and tones between the two languages. - Experience with following the speakers’ direction, professionally interject when clarification is needed, and manage the flow of a conversation. - Refrain from side conversations with the LEP and entering into any disagreement with the customer or LEP. - Compliance with applicable ethics and standards. - Experience interpreting for local, state and/or federal government offices. MINIMUM REQUIREMENTS - Applicants must meet ALL of the following to be considered: - Experience: At least one (1) year of OPI consecutive or simultaneous interpreting experience - References: Two (2) professional references who can vouch for your work as an over the phone consecutive or simultaneous interpreter - Resume: The resume/CV you submit must outline your professional interpretation experience. Resumes without this information will result in disqualification. - Minimum Age: 18+ years - Minimum Education: High School Diploma - Location: Reside in the United States or a U.S. territory - Fluency: Full fluency in English and native or near-native proficiency in the target language - Accreditations: Able to provide at least one of the following accreditations: - American Translation Association (ATA) - Trained or accredited through a higher education institution SECURITY REQUIREMENTS: Applicants may be subject to a federal background check.  DESIRED SKILLS: - Experience providing interpretation services to federal government offices such as the Department of Homeland Security (DHS) and their agencies, e.g. USCIS, CBP, FEMA, etc.

• Providing support to German-speaking customers via phone, email and chat • Troubleshooting technical and account-related issues • Guiding users through platform features and functionality • Ensuring an excellent customer experience at every interaction • Gathering customer feedback to support service improvements

Role Description The Care Coordinator is responsible for developing and providing care coordination services directly to Alopex clients’ patients. As an LPN Care Coordinator, you will play a pivotal role in managing and coordinating care for patients enrolled in Alopex’s services. You will work closely with patients, primary care providers, and other specialists to develop, implement, and monitor individualized care plans. Your goal is to ensure that patients receive the highest level of care through ongoing communication and coordination. - Conduct a detailed review of EMR records. - Develop and maintain individualized Care Plans for management of patients. - Implement and coordinate all care management activities relating to patients across the continuum of care. - Communicate with the patient’s clinical care team. Care management must be performed in a timely manner. - Monitor patient progress toward desired outcomes through assessment and evaluation. - Maintain accurate and detailed documentation related to medication, problems, goals, interventions, preventative care, etc. - Conduct monthly care calls to the patients enrolled in the program. - Address all needs/concerns including any follow up needed for patients. - Educate patients on chronic conditions and reinforce the provider’s directions related to chronic conditions. - Evaluate and address social determinants to health and begin to link community resources; then, enter them in the system. - Evaluate/assess medical conditions and be able to identify and address changes in a clinically appropriate manner. - Adhere to all policies & procedures as outlined by Medicare and Shifox/Alopex. - Perform other duties as assigned. Qualifications - Bilingual (English/Spanish) Required - Possess a minimum of two (2) years’ experience providing patient-centered care. - Possess a minimum of one (1) year experience in skilled nursing. - Have experience working with electronic medical records. - Can perform nursing assessments, problem identification, and care plan development. - Is adaptable to new technology – experience with computer documentation. - Has excellent time management skills. - Can assess, evaluate, and problem-solve patients’ conditions and concerns. - Possesses strong verbal and written communication skills. - Is meticulous and dedicated to providing accurate documentation. - Is dependable and focused on achieving goals. Requirements - Reliable Internet – all programs used by care coordinators are internet-based. - PC or Laptop capable of running multiple internet programs at once. - A quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI). Compensation $26 - $27 / hour Company Description Alopex is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Bi-lingual Service Center Team Lead PRIMARY PURPOSE: To develop, implement and maintain the delivery of world-class service including quality assurance, client services, and workforce management ensuring departmental objectives are met. ESSENTIAL FUNCTIONS and RESPONSIBILITIES - Assesses and evaluates current team competencies to develop a baseline of service opportunities. - Leads efforts to refine Service Center measures and tracking systems for program improvements. - Maintains records of training activities, colleague progress and program effectiveness. - Analyzes and resolves customer service issues. - Supervises a Service Center unit (team) providing leadership, direction and support and monitors team's daily performance. - Monitors workloads and status; supports colleagues by providing advice on handling complex issues; and identifies and resolves problems and issues. - Works with team leadership to develop, implement and monitor staff development plans with a focus on overall customer service skills. - Communicates with upper management regarding unit issues and resolutions. ADDITIONAL FUNCTIONS and RESPONSIBILITIES - Performs other duties as assigned. - Supports the organization's quality program(s). - Travels as required. SUPERVISORY RESPONSIBILITIES - Administers company personnel policies in all areas and follows company staffing standards and training recommendations. - Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. - Provides support, guidance, leadership and motivation to promote maximum performance. QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Experience Four (4) years of call center or customer service experience or equivalent combination of education and experience required. Supervisory experience preferred. Skills & Knowledge - Strong customer service skills including call center client processes and procedures - Excellent team coaching, training, facilitation and development skills - Excellent oral and written communication, including presentation skills - Excellent customer service skills - PC literate, including Microsoft Office products - Analytical and interpretive skills - Strong organizational skills - Excellent interpersonal skills - Excellent negotiation skills - Ability to work in a team environment - Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.