Role Description The Care Coordinator is responsible for developing and providing care coordination services directly to Alopex clients’ patients. As an LPN Care Coordinator, you will play a pivotal role in managing and coordinating care for patients enrolled in Alopex’s services. You will work closely with patients, primary care providers, and other specialists to develop, implement, and monitor individualized care plans. Your goal is to ensure that patients receive the highest level of care through ongoing communication and coordination. - Conduct a detailed review of EMR records. - Develop and maintain individualized Care Plans for management of patients. - Implement and coordinate all care management activities relating to patients across the continuum of care. - Communicate with the patient’s clinical care team. Care management must be performed in a timely manner. - Monitor patient progress toward desired outcomes through assessment and evaluation. - Maintain accurate and detailed documentation related to medication, problems, goals, interventions, preventative care, etc. - Conduct monthly care calls to the patients enrolled in the program. - Address all needs/concerns including any follow up needed for patients. - Educate patients on chronic conditions and reinforce the provider’s directions related to chronic conditions. - Evaluate and address social determinants to health and begin to link community resources; then, enter them in the system. - Evaluate/assess medical conditions and be able to identify and address changes in a clinically appropriate manner. - Adhere to all policies & procedures as outlined by Medicare and Shifox/Alopex. - Perform other duties as assigned. Qualifications - Bilingual (English/Spanish) Required - Possess a minimum of two (2) years’ experience providing patient-centered care. - Possess a minimum of one (1) year experience in skilled nursing. - Have experience working with electronic medical records. - Can perform nursing assessments, problem identification, and care plan development. - Is adaptable to new technology – experience with computer documentation. - Has excellent time management skills. - Can assess, evaluate, and problem-solve patients’ conditions and concerns. - Possesses strong verbal and written communication skills. - Is meticulous and dedicated to providing accurate documentation. - Is dependable and focused on achieving goals. Requirements - Reliable Internet – all programs used by care coordinators are internet-based. - PC or Laptop capable of running multiple internet programs at once. - A quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI). Compensation $26 - $27 / hour Company Description Alopex is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Bi-lingual Service Center Team Lead PRIMARY PURPOSE: To develop, implement and maintain the delivery of world-class service including quality assurance, client services, and workforce management ensuring departmental objectives are met. ESSENTIAL FUNCTIONS and RESPONSIBILITIES - Assesses and evaluates current team competencies to develop a baseline of service opportunities. - Leads efforts to refine Service Center measures and tracking systems for program improvements. - Maintains records of training activities, colleague progress and program effectiveness. - Analyzes and resolves customer service issues. - Supervises a Service Center unit (team) providing leadership, direction and support and monitors team's daily performance. - Monitors workloads and status; supports colleagues by providing advice on handling complex issues; and identifies and resolves problems and issues. - Works with team leadership to develop, implement and monitor staff development plans with a focus on overall customer service skills. - Communicates with upper management regarding unit issues and resolutions. ADDITIONAL FUNCTIONS and RESPONSIBILITIES - Performs other duties as assigned. - Supports the organization's quality program(s). - Travels as required. SUPERVISORY RESPONSIBILITIES - Administers company personnel policies in all areas and follows company staffing standards and training recommendations. - Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. - Provides support, guidance, leadership and motivation to promote maximum performance. QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Experience Four (4) years of call center or customer service experience or equivalent combination of education and experience required. Supervisory experience preferred. Skills & Knowledge - Strong customer service skills including call center client processes and procedures - Excellent team coaching, training, facilitation and development skills - Excellent oral and written communication, including presentation skills - Excellent customer service skills - PC literate, including Microsoft Office products - Analytical and interpretive skills - Strong organizational skills - Excellent interpersonal skills - Excellent negotiation skills - Ability to work in a team environment - Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Bilingual (Spanish) Nurse Navigator will be responsible for utilizing their professional nursing skills, clinical experience, ability to foster relationships, strong empathy, and to provide personalized high-touch virtual support to patients and healthcare professionals (HCPs) with an emphasis on reimbursement, patient access, and therapy coordination. The role will engage with patients and HCPs to ensure patients have seamless access to treatment. - Guide HCPs through any access barriers for their patients. - Collaborate cross-functionally with the REMS vendor, HUB, specialty pharmacy, and field teams to optimize the patient treatment journey. - Leverage clinical knowledge while combining technical expertise to deliver best-in-class support, customer service, and ongoing guidance. Qualifications - Bachelor's degree preferred. - Experience in a telephonic support role centered in patient access, reimbursement, or care coordination/case management roles. - Experience with high volume inbound/outbound call center. Requirements - Current, unrestricted nursing license (RN, NP). - High emotional intelligence and ability to exhibit empathy to meet each patient where they are. - Demonstrated flexibility and adaptability in a fast-paced environment with shifting priorities, new information, and changing business demands. - Strong clinical skills and experience with medication compliance, specialty pharmacy knowledge, understanding of the insurance approval process, and motivational interviewing. - Maintain strong time management and organizational discipline while coordinating concurrent workstreams and navigating frequent interruptions. - Desire and ability to create an individualized relationship with patients as they progress through their journey. - Ability to accurately recognize and report AEPQC information. - Optimistic, upbeat, and enthusiastic in times of challenge and constant change. - Ability to deliver outstanding patient experience. - Demonstrate experienced competency and ability to independently navigate technology using multiple platforms, computer screens, and other technical components (Ex: Telephony Systems, CRM tools, Microsoft Suite). - Advanced knowledge of written and verbal communication skills and problem-solving techniques. - Detail-oriented, highly organized, and able to work through ambiguity. - Able to work independently, self-motivated, managing workload with minimal supervision. - Ability to maintain cases and complete calls on time. - Ability to maintain compliant conversations and documentation in a high-volume role. - Ability to maintain patient confidentiality by using the headset during all conversations, maintaining a private environment for home office without distraction. - Ability to maintain great flexibility in an ever-changing environment and willingness to learn other therapies or float to other brands as needed. - Willingness to assist in shift coverage as needed outside of typical hired shift. Benefits - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Special Position Requirements - Travel: As required; less than 10%. Working Conditions - Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. - The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. - Work is generally performed within an office environment, with standard office equipment available. Physical Requirements - Must be able to read, write, and communicate fluently in Spanish and English. - Ability to communicate effectively (hear, listen, speak) with or without reasonable accommodations.

LPN Care Coordinator (1099 Contract | Fully Remote) Make a meaningful impact—one call at a time! Are you a detail-oriented LPN with a passion for patient care and care coordination? Do you thrive in a remote environment where you can leverage your clinical expertise to improve patient outcomes? Join our team as an LPN Care Coordinator and play a vital role in supporting patients with chronic conditions—all from the comfort of your home! Why Join Us? ✔ Flexible 1099 Contract – Work remotely with hours based on business needs. ✔ Patient-Centered Impact – Help patients manage chronic conditions and navigate their healthcare journey. ✔ Collaborative Team – Work alongside primary care and specialty providers to ensure seamless patient care. ✔ Tech-Enabled Work – Utilize EMR systems and digital tools to streamline care coordination. What You’ll Do: 🔹 Review patient EMR records to determine eligibility for care management services. 🔹 Make proactive patient outreach calls (monthly) to provide support, education, and resource connections. 🔹 Develop and maintain individualized care plans, ensuring patients receive the right care at the right time. 🔹 Monitor patient progress and collaborate with care teams to prevent gaps in care. 🔹 Ensure compliance with Medicare, HIPAA, and company policies. 🔹 Engage in high-volume patient outreach—this is a phone-based role requiring consistent daily patient interaction. You will be expected to meet daily performance targets, ensuring each patient receives a minimum of 20 minutes of care coordination per month. What We’re Looking For: ✅ LPN Compact License (or ability to obtain one if needed). ✅ 5+ years of patient-centered care experience—strong clinical knowledge is a must! ✅ Tech-savvy with EMR proficiency and comfortable working in a remote, digital environment. ✅ Excellent communication skills—you'll be on the phone daily engaging with patients. ✅ Self-motivated and detail-oriented—you take ownership of your work and stay on top of performance targets. ✅ Fluency in Spanish is preferred—bilingual candidates are highly encouraged to apply! Remote Work Requirements: 💻 Reliable high-speed internet and a quiet, professional workspace.