CLEAR SIGHT PARTNERS, LLC

Description Job Description Enterprise Support Services Coordinator Department Effective Date 02/19/2026 Submitted By Current Version 1.0 Approved By Approved Version Job Title Enterprise Support Services Coordinator Classification Non-Exempt Location Oldsmar, FL Compensation Range Hourly Entry Level: Mid-Level: Senior Level: Summary Objective: The Enterprise Support Services Coordinator partners closely with the Director and Assistant Manager of Enterprise Operations & Support Services to track, troubleshoot, and resolve issues across the clinical and operational systems used throughout the organization. This role serves as a key liaison between clinical, administrative, and operational teams to ensure provider clinics function efficiently and without disruption. The coordinator also acts as a dedicated support resource for newly onboarded physicians, providing final EMR configuration support and go-live assistance to ensure providers are fully operational from day one. This role may require occasional on-call or after-hours support to address urgent system or operational needs. Essential Functions and Responsibilities: - Track, triage, and troubleshoot user-reported issues across multiple clinical and operational systems - Collaborate with the Director and Assistant Manager to manage support workflows and prioritize issues - Partner with clinical, administrative, and operational teams to ensure smooth and efficient clinic operations - Monitor and respond to support-related emails in a timely and professional manner - Prepare and distribute informational communications related to new policies, procedures, system updates, training, or educational resources - Assist with system education and workflow guidance for staff as needed - Complete special projects and initiatives as assigned by management - Serve as a dedicated on-site support resource for newly onboarded physicians - Support final Electronic Medical Record (EMR) system configuration, testing, and go-live activities for new providers - Provide real-time support during provider onboarding to ensure readiness and confidence at go-live - Engage in cross-training across departmental functions to maintain backup coverage and ensure continuity of operations. Supervisory Responsibility: - Director of Enterprise Operations & Support Services Working Conditions and Environmental/Physical Demands: - Sedentary work that primarily involves sitting/standing. - Moving about to accomplish tasks or moving from one worksite to another. - Light work that includes moving objects up to 20 pounds. - Communicating with others to exchange information. - Repeating motions that may include the wrists, hands and/or fingers. - No adverse environmental conditions expected. Position/Type/ Expected Hours of Work: • This is a full-time position and core hours of work and days are Monday through Friday 8:00 a.m. to 5:00 p.m. • Potential for evening and weekend hours as required. • Remote position with required travel to support providers when necessary. Travel: Travel to clinical locations may be required to support provider onboarding and operational needs. Qualifications: - Associate degree preferred (not required) - Experience in a ticket-based support or help desk environment - Strong technical aptitude and system troubleshooting experience - Ability to work independently while managing multiple priorities - Ability to support multiple systems simultaneously in a fast-paced environment - Strong communication, documentation, and collaboration skills - Ability to work independently and collaboratively Skills and Abilities: - Problem-solving and critical thinking - Attention to detail and process adherence - Customer-service mindset with a focus on provider and staff support - Ability to translate technical concepts into clear, user-friendly guidance - Strong organizational and time-management skills - Professional, proactive, and solutions-oriented approach