Anticipated End Date: 2026-03-21 Position Title: Operations Expert Job Description: Operations Expert Location: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Schedule: This position will work an 8-hour first shift, Monday through Friday. Additional hours, including weekends or holidays, may be required based on operational needs. Carelon Global Solutions (CGS), a fully owned subsidiary of Elevance Health, is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. The Operations Expert is responsible for providing technical direction, guidance and resources to operations, claims, customer service, or membership associates on a day-to-day basis. How You Will Make an Impact Primary duties may include, but are not limited to: - Serves as a first line resource for operation associates for workflow and technical related processes. - Provides operational training; assists associates by answering day-to-day technical questions and encourages a teamwork environment. - Monitors inventory to ensure workflow remains uninterrupted. - Handles complex case research and resolution. - Reviews, interprets and maintains records of service level, quality, accuracy, and productivity. - Reviews department policy and procedure manuals for accuracy. - Works with training department to ensure procedures and policies are accurate and complete. - Expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. - Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment. - Possess strong verbal and written communication skills, both with virtual and in-person interactions. - Attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely. - Comfortable and proficient with digital tools and platforms to enhance productivity and minimize manual efforts. - Will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. - Performs other duties as assigned. Minimum Requirements: - Requires HS diploma or equivalent and a minimum of 5 years related experience which includes a minimum of 3 years of directly related experience and expertise with company relevant automated processing systems; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: - Previous leadership experience preferred. - Knowledge of state mandates and regulations related to newborns is preferred. For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: CUS > Service Operations Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Role Description The ideal IT Applications Support candidate should have a strong background in supporting a Microsoft Dynamics 365 Finance and Operations (ERP) environment with the skillset to support various modules across the enterprise system. The candidate should have knowledge to help build out requirements in the application to help facilitate the implementation of small projects with the ERP. This position will help gather, document, and review business requirements, and will work with a team of experienced Enterprise Architects, Technical Architects, other Developers, and the Quality Assurance (QA) team. This position will have an in-depth understanding of unique business needs that are required to be processed within the D365 environment. The candidate will need to have excellent written and oral communication skills with all levels of business stakeholders. Responsibilities - Interfacing daily with the Finance, Accounting and Procurement teams in support of Microsoft D365 Finance and Operations (ERP) - Taking ownership of issue resolution and communicating status updates on reported bugs from the business teams - Coordinating between business teams and developers on code-related enhancements, including requirements gathering, testing, and deployment - Designing, building, and implementing system and data configuration enhancements - Supporting data quality maintenance that involves liaising with business teams, data stewards, auditing and reporting on data quality, and making core data or configuration changes as needed - Proactively informing users of best practices to enhance productivity, improve efficiency, and increase general knowledge of Finance Automation applications - Driving and increasing user adoption and ensuring satisfaction, including delivering training and support to users - Staying current with periodic Microsoft D365 Finance Operations releases and leveraging the updates to provide optimized solutions for the business while maintaining cost effectiveness, system stability, and reliability Qualifications - Bachelor’s degree in Accounting, Computer Science, Business Administration or equivalent work experience - 1-2 years of experience in operational support for Microsoft D365 Finance Operations (ERP) - Strong understanding of how automation applications can be leveraged to improve business processes and the bottom line - Expert functional understanding of systems, databases/database terminology - Proficiency in Microsoft Office applications – must be very capable with Excel (performing pivot tables, lookups, etc.) - Clear and articulate oral/written communication skills - Self-motivated to prioritize and execute complex tasks with time-sensitive deadlines - Proven analytical, evaluative, and problem-solving abilities - Strong team and customer service orientation - Fluency in written and spoken English at CEF B2 level or above Preferred Skills and Experience - 3-4 years of experience in Finance or Accounting, using Microsoft D365 Finance Operations (ERP) - Proficient in using Microsoft Power BI Premium to develop and deliver reports and dashboards per stakeholder requirements - Experience with interfaces to other applications such as Salesforce, Kantata and Azure integrations - Experience working in Agile teams, leveraging Azure DevOps for user story and bug tracking - Experience at a technology company and/or in education Company Description Blackboard advances teaching excellence and unlocks the full potential of technology to deliver meaningful outcomes. We empower institutions to deepen connections between educators and learners, inspire engagement, and drive long-term academic success across the full learner journey.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position will have primary focus on day-to-day operational support of the Warehouse Financing business. Display knowledge of Warehouse Financing Solutions including collaboration with Technology and Product Support teams. - The incumbent owns the process of prioritizing and troubleshooting client questions, including communicating status clearly and proactively keeping the client apprised. - Produce, maintain, and enforce solution design standards, use of specification templates/documents and solution formation processes. - Manage and update key documents to support WFS Clients policies & procedures, service level agreements (i.e., performance metrics) and client deliverables. - Ability to translate term sheets and rules in ProMerit; meet client requirements and deadlines. - Create, participate, and provide feedback in prospective client meetings and internal documentation. - Manage the day-to-day execution of client needs for onshore clients. - Manage time and tasks to Service Level Agreements agreed to with client. - Coordinate across functional teams, Warehouse Administration Services, ProMerit implementation and product specialist teams. - Communicate professionally and timely with clients via conference calls, Teams and email. - Lead client meetings to document business use cases and demonstrate ProMerit functionality. - Exhibit ability to process client requests in a timely manner, pro-actively communicate steps to resolve issues and meet deadlines keeping management informed before a timeline expires. - Liaise with teammates to ensure seamless coverage of all client requirements. - Knowledge share with junior team members to help develop and enhance skills. - Other activities as assigned by your manager. Qualifications - Bachelor’s degree or equivalent from four-year College or technical school or equivalent combination of education and experience. - Experienced professional with 5+ years of industry and/or relevant experience, typically with 1+ years in an Associate level role or external equivalent. - 5+ years related industry experience and/or training preferred. - Knowledge of mortgage warehouse lending; including the use and support of the ProMerit technology platform, operational activities, and client services. - Proficient knowledge of ProMerit functionality and use cases or ability to learn ProMerit quickly. - Proficient skills in MS Excel, PowerPoint, Word, WLS and ProMerit (preferred). - Self-motivated and ability to independently follow items through completion. - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops creative or alternative solutions; demonstrates attention to detail; works well in group problem solving situations; uses reason even when dealing with emotional topics. - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; ability to think critically; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively; adapts to new technologies. - Effectively expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; communicates changes and progress; keeps others adequately informed; selects and uses appropriate communication methods; manages difficult or emotional situations. - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. - Exhibits confidence in self and others; displays willingness to make decisions; inspires and motivates others to perform well; fosters team cooperation; ensures progress toward goals; acknowledges team accomplishments. - Ability to work independently in a remote work environment. - Understanding of ADO, WLS, and SQL coding a plus. - Ability to work in a highly regulated industry with adherence to internal and external compliance requirements related to AML, funds transfer policies, client confidentiality and data security. Benefits - The annual full time base salary range for this role is $57,000.00 - $108,000.00. - Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. - Certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. - SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. - All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

• Booking international and domestic flights • Gathering all supporting documentation • Following up with airlines • Recording flight information in systems • Assisting other departments in operations as needed • Maintaining updated information in CRM database • Communicating with all teams to ensure the move is on track