This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Manager, Center of Expertise will lead a team of deep product and domain experts who support internal teams on strategic customer engagements. This role requires a highly collaborative, articulate, and organized leader with strong technical acumen across Veeam products and a passion for driving measurable customer outcomes. You will lead a team of Domain Engineering Specialists (DES) who will be subject matter experts for a variety of products including Veeam Data Platform (VDP), Veeam Data Cloud (VDC), Vault, and Kasten. The team partners with customer-facing teams to conduct onboarding, readiness assessments, data modeling, telemetry analysis, and risk discussions with executive stakeholders (CISO/CIO). Your team will align customer posture against the Veeam Data Resilience Maturity Model (DRMM) to drive optimization and identify expansion opportunities. Success in this role requires strong cross-functional collaboration and the ability to manage multiple initiatives simultaneously, ensuring Veeam’s most valuable customers receive expert support at critical moments in their lifecycle. What You’ll Do - Lead and develop a team of 6–10 Engineering Specialists, driving performance through coaching, engagement, and career development - Manage team performance against established goals and quotas - Coach team members to improve technical depth, customer engagement skills, and measurable results - Foster a positive, high-performance team culture aligned with Veeam’s Core Values - Lead process improvement initiatives to maximize departmental effectiveness and scalability - Monitor and improve operational metrics through data-driven analysis - Serve as a mentor to Managers and Associate Managers, sharing leadership best practices - Promote and maintain a positive organizational climate built on trust, collaboration, professionalism, and excellence - Strengthen customer relationships and help build a strong service reputation across strategic accounts - Delegate effectively and empower team members to operate with ownership and accountability - Perform other duties as required Qualifications - 5+ years of experience in Customer Success, Account Management, or related customer-facing roles - 2+ years of people management experience preferred - Demonstrated experience building, training, managing, and developing high-performing teams - Proven technical expertise with data centers and data protection technologies - Proven ability to coach and develop engineering staff delivering high-quality service to strategic customers - Ability to thrive in a semi-autonomous, fast-paced environment; high-energy and self-motivated - Strong communication and cross-functional collaboration skills - Adaptability to evolving roles, priorities, and organizational needs - Demonstrated work ethic and commitment to teamwork Benefits - Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares - Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents - Medical, dental, and vision coverage starting on your first day - Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program - 401(k) retirement plan with company matching contributions - Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time - AirVet: 24/7 virtual veterinary care at no cost - Legal services, identity protection, and supplemental health insurance options - Tax-advantaged spending accounts for healthcare, dependent care, and commuting - Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning