The Role The Team Lead, Customer Success role at CodeSignal is responsible for leading a team of Customer Success Managers (CSMs) serving enterprise customers. This strategic leadership role will drive customer retention, expansion, adoption, deeper relationship building and advocacy while ensuring operational excellence across the team. You'll develop customer success strategies that maximize value realization and ensure our customers achieve their technical hiring goals through our platform. Key Responsibilities Team Leadership & Development - Hire, lead, coach, and develop a high-performing team of Customer Success Managers - Establish clear performance metrics (both leading and lagging indicators) and career development paths - Conduct regular 1:1s, team meetings, and performance reviews - Identify skill gaps and implement training programs to enhance team capabilities - Build a positive, collaborative team culture that drives high performance and retention Customer Success Strategy - Develop and implement customer success strategies specific to technical assessment needs - Design and optimize customer journeys from onboarding through renewal - Create and refine playbooks for customer onboarding, adoption, expansion, and renewal - Establish standardized processes that balance customization with scalability - Collaborate with Product, Sales, and Marketing teams to ensure alignment Revenue Retention & Growth - Achieve team targets for adoption, GRR, NRR, relationship and activity indicators - Work with Account Management and Sales leaders to identify and execute expansion opportunities - Develop early warning systems to identify at-risk accounts - Implement rescue strategies for vulnerable accounts - Partner with Sales on expansion opportunities and renewal forecasting Customer Experience & Advocacy - Define and monitor customer health metrics across segments - Establish feedback loops to gather and act on customer insights - Develop customer success programs that drive platform adoption and value realization - Build deeper relationships with strategic customers within the segment - Create and manage customer advocacy initiatives and build direct relationships with Customers - Identify and develop customer references and case studies Operations & Reporting - Develop and track KPIs for team performance and customer success - Create regular reporting on customer health, renewal forecasts, and team performance - Optimize resource allocation across the team based on customer needs and potential - Collaborate with other departments to resolve cross-functional challenges - Manage team budget and resource planning Cross-Functional Leadership - Partner with Product Management to represent customer needs in the roadmap - Collaborate with Marketing on customer marketing initiatives - Work with Sales on smooth customer handoffs and account expansion - Coordinate with Support on escalation management - Engage with Executive Leadership on strategic initiatives and reporting Bonus Skills - Startup experience a plus - Strong demonstrated experience building and managing high performing SaaS Customer Success teams - Experience working in a flexible and high-paced environment while supporting a high volume of accounts - Strategic perspective on Customer Success as a function with a focus on driving value to all stakeholders - Detail oriented in your organization and meticulous about prioritization and time-management

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Manager, Center of Expertise will lead a team of deep product and domain experts who support internal teams on strategic customer engagements. This role requires a highly collaborative, articulate, and organized leader with strong technical acumen across Veeam products and a passion for driving measurable customer outcomes. You will lead a team of Domain Engineering Specialists (DES) who will be subject matter experts for a variety of products including Veeam Data Platform (VDP), Veeam Data Cloud (VDC), Vault, and Kasten. The team partners with customer-facing teams to conduct onboarding, readiness assessments, data modeling, telemetry analysis, and risk discussions with executive stakeholders (CISO/CIO). Your team will align customer posture against the Veeam Data Resilience Maturity Model (DRMM) to drive optimization and identify expansion opportunities. Success in this role requires strong cross-functional collaboration and the ability to manage multiple initiatives simultaneously, ensuring Veeam’s most valuable customers receive expert support at critical moments in their lifecycle. What You’ll Do - Lead and develop a team of 6–10 Engineering Specialists, driving performance through coaching, engagement, and career development - Manage team performance against established goals and quotas - Coach team members to improve technical depth, customer engagement skills, and measurable results - Foster a positive, high-performance team culture aligned with Veeam’s Core Values - Lead process improvement initiatives to maximize departmental effectiveness and scalability - Monitor and improve operational metrics through data-driven analysis - Serve as a mentor to Managers and Associate Managers, sharing leadership best practices - Promote and maintain a positive organizational climate built on trust, collaboration, professionalism, and excellence - Strengthen customer relationships and help build a strong service reputation across strategic accounts - Delegate effectively and empower team members to operate with ownership and accountability - Perform other duties as required Qualifications - 5+ years of experience in Customer Success, Account Management, or related customer-facing roles - 2+ years of people management experience preferred - Demonstrated experience building, training, managing, and developing high-performing teams - Proven technical expertise with data centers and data protection technologies - Proven ability to coach and develop engineering staff delivering high-quality service to strategic customers - Ability to thrive in a semi-autonomous, fast-paced environment; high-energy and self-motivated - Strong communication and cross-functional collaboration skills - Adaptability to evolving roles, priorities, and organizational needs - Demonstrated work ethic and commitment to teamwork Benefits - Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares - Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents - Medical, dental, and vision coverage starting on your first day - Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program - 401(k) retirement plan with company matching contributions - Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time - AirVet: 24/7 virtual veterinary care at no cost - Legal services, identity protection, and supplemental health insurance options - Tax-advantaged spending accounts for healthcare, dependent care, and commuting - Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

• Serve as the primary administrator for PlanHat, managing user roles, permissions, and the overall health of the platform. • Manage and monitor data syncs between PlanHat and other internal databases. • Build and maintain complex "Playbooks" and workflows that trigger based on customer behavior. • Design and manage automated email notifications and customer health alerts. • Create custom views and executive-level dashboards that track Portfolio Health and CS Manager productivity. • Take full ownership of Skilljar, ensuring the platform is optimized for internal employee enablement and external customer training. • Lead the creation and organization of new LMS courses.

• Own full-cycle enterprise renewals from risk identification through contract execution. • Maintain accurate renewal forecasting and visibility into the expansion pipeline. • Drive upsell and cross-sell opportunities, visibility into the expansion pipeline, including additional seats, modules, SKUs, and new buying centers. • Partner closely with Sales to execute commercial strategy and maximize Net Revenue Retention (NRR). • Drive measurable platform adoption across global marketing and communications teams. • Establish success plans aligned to customer business objectives and executive KPIs. • Lead structured onboarding programs for enterprise security, marketing and communications buyers. • Build multi-threaded relationships with Directors, VPs, and C-suite leaders across marketing and communications.