Olistic is a nutraceutical brand focused on hair growth and wellness
Agente Comercial Freelance – Retention, Recovery
Location
Spain
Posted
161 days ago
Salary
0
Seniority
Senior
Job Description
Agente Comercial Freelance – Retention, Recovery
Olistic
• Contactar de forma proactiva con clientes que han cancelado o pausado su suscripción para intentar recuperarlos. • Entender los motivos de cancelación y proponer acciones personalizadas de reactivación. • Gestionar y mantener actualizados los datos de clientes. • Trabajar por objetivos claros de recuperación, retención y reducción del churn . • Detectar insights de cliente y proponer mejoras para evitar futuras cancelaciones.
Job Requirements
- Al menos 3 años de experiencia en roles comerciales, especialmente en retención, fidelización, customer success o recovery.
- Fuerte orientación a resultados y familiaridad con métricas de suscripción (retención, churn, recurrencia).
- Muy buenas habilidades de comunicación, negociación y persuasión .
- Manejo de Excel .
- Empatía, escucha activa y foco en el cliente.
- Autonomía, resiliencia y comodidad trabajando por objetivos.
- Sumas puntos si… Has trabajado en modelos de suscripción o e-commerce .
- Conoces el mundo nutricosmético, dermocosmético, wellness o salud .
- Tienes experiencia en venta telefónica y customer retention (inbound / outbound).
Benefits
- Un proyecto estratégico , con impacto real en el negocio.
- Remuneración 100% variable ligada a resultados.
- Tu te organizas tu jornada, flexibilidad total.
- Formación en producto para que te sientas cómodo/a desde el primer día.
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