What We’re About At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger. Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go. Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote. Join us and help build the tools that power real-life heroes. Together, we make a difference. The Opportunity The Director of AI Operations is a transformational leadership role within the CTO organization, chartered with fundamentally reimagining how product and engineering teams design, build, and deliver software. This leader will drive the enterprise-wide adoption of an AI-native Software Development Lifecycle — embedding AI capabilities directly into every stage of the development process, from requirements and architecture through testing, deployment, and iteration. The role carries clear accountability for measurable outcomes: accelerating development velocity, elevating code and product quality, and establishing the instrumentation needed to quantify productivity gains at both the team and individual level. Success in this role requires equal parts technical depth and organizational influence — the ability to assess where legacy processes are limiting throughput, redesign the way teams operate, and build the cultural and tooling foundations that make AI-native development the new standard across the portfolio. Key Responsibilities AI Strategy & Program Management - Own the AI program roadmap in partnership with the CTO, aligning initiatives to business priorities and technology strategy. - Establish and lead the AI Operations Center of Excellence (CoE), setting standards for model development, deployment, monitoring, and governance. - Drive portfolio-level visibility into all AI workstreams, ensuring executive stakeholders have clear line of sight into progress, risks, and ROI. - Define and track KPIs for AI operational maturity, model performance, and business impact. AI Governance, Risk & Compliance - Develop and enforce the company's AI governance framework, including responsible AI principles and model risk management standards. - Collaborate with legal, security, and privacy teams to ensure AI deployments comply with applicable regulations (e.g., EU AI Act, CCPA, HIPAA where relevant). - Champion ethical AI practices across the organization, facilitating training and awareness programs. Vendor & Ecosystem Management - Manage relationships with AI platform vendors, cloud providers, and third-party model suppliers (e.g., OpenAI, Anthropic, Google, AWS, Azure AI). - Lead evaluation, procurement, and contracting for AI tooling and foundation model APIs; negotiate SLAs and data processing agreements. - Monitor the external AI landscape to surface emerging capabilities and competitive risks relevant to the company's strategy. Team Leadership & Culture - Conduct a comprehensive assessment of existing SDLC processes across the portfolio and lead the strategic transformation of development teams toward an AI-native engineering model, establishing modern practices that embed AI capabilities throughout the full software delivery lifecycle. - Foster a culture of experimentation, accountability, and continuous learning within the team. - Develop talent pipelines and upskilling programs in partnership with HR and Learning & Development.

• Work closely with the Chief Market Access Officer in establishing the Market Access strategy • Engage with all levels of the organization on behalf of Market Access • Manage ongoing product organization meeting/ engagement operations • Develop cross-divisional interconnectivity and enable change management • Plan and execute key strategic initiatives across Market Access organization

• engage in meaningful and strategic discussions to gather insights & share clinical information with assigned key thought leaders in the geography • conduct substantive business discussions related to on-label product information, disease state, and general corporate overviews • embrace a customer-centric, needs-based approach to drive strategic thought leader engagements • coordinate thought leader engagements for senior executives at local/regional/national conferences and/or in the course of day-to-day business • develop/maintain list of key thought leaders in the assigned geography • assist with thought leader development • support speaker bureau buildout efforts, including identification of potential speakers, managing logistics related to speaker trainings, providing feedback to speakers to improve presentation effectiveness in enhancing educational impact • share with Marketing and other functional groups the insights gleaned from interactions with thought leaders • support regional/national advisory board planning efforts, making strategic recommendations on potential thought leader participants and liaising with selected thought leaders in coordinating their participation • ensure all interactions and activities with thought leaders adhere to company policies, industry regulations, and compliance guidelines

• Develop and execute a scalable HS&E strategy aligned with company growth objectives. • Serve as a key advisor to executive leadership on risk exposure and mitigation. • Drive year-over-year improvement in TRIR, DART, and EMR performance. • Manage departmental budget and resource planning. • Partner with Operations to integrate safety planning into preconstruction and bid strategy. • Embed HS&E strategy into operational planning to proactively mitigate risk, improve EMR, and drive field execution excellence. • Ensure safety excellence strengthens competitive positioning. • Lead compliance with OSHA, Cal/OSHA, EPA, DOT, PHMSA, and multi-state regulatory requirements. • Oversee company OQ program. • Manage regulatory reporting, audits, inspections, and agency interfaces. • Lead root cause investigations and corrective action implementation. • Conduct field visits to reinforce leadership presence and hazard recognition. • Coach field supervisors on behavioral-based safety. • Lead company safety committees and drive accountability at all levels. • Implement and leverage digital safety management systems. • Develop executive dashboards for real-time performance visibility. • Track, analyze, and report on key safety metrics including TRIR, DART, and EMR. • Utilize leading and lagging indicators to proactively reduce incidents.