Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today’s complex global markets with clarity and confidence. Backed by Insight Partners, we’re building the next chapter of growth by investing in people and product to raise the bar on quality and client outcomes. Our team is driven by a culture of disciplined execution, humility, and curiosity — where AI is at the core of how we operate, innovate, and serve clients. At Solovis, you’ll join a tech-forward, growth-minded team that believes in learning fast, thinking big, and delivering meaningful impact for asset owners worldwide. Senior Technical Support Engineer provides in depth technical support (Tier 3) for our growing client base and users of our software. The role will be responsible for providing support for products, working to troubleshoot, document, and resolve the most complex technical issues, as well as collaborate with services, development, client success and sales. Senior Technical Support Engineers typically understand and review coding to isolate complicated issues and provide possible solutions to the development teams and will mentor junior team members. Key Responsibilities - Efficiently resolve a growing number of complex client-reported cases, enhancing client satisfaction. - Achieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases. - Produce and update knowledgebase articles regularly to aid client and promote self-service solutions. - Consistently meet client communication targets 95% of the time, ensuring timely updates. Competencies - Proficiency in utilizing data and analytics to make informed decisions and drive business strategies - Detail-oriented and organized, this individual prioritizes effectively, excels at time management, and anticipates well in decision making - Ability to maintain effective performance and emotional control when faced with stress or challenging situations - Demonstrates strong technical aptitude to solve business challenges. - Manages and resolves conflicts to maintain workplace harmony and productivity. - Process-oriented view to problem solving.

Job Summary The Accessibility Technologist works closely with the Campus Information Security Officer, Assistant Campus Information Security Officer, Information Technology Services staff, academic and administrative departments, faculty, instructional designers, procurement staff, and disability-related support units. The Accessibility Technologist collaborates with CSU peers, higher education accessibility communities, and technology vendors to remain current on emerging accessibility standards, technologies, and best practices. #CalPolyITS This position is eligible for remote work pursuant to Cal Poly’s Telecommuting and Remote Work Guidelines and the CSU policy requiring that all work be performed within the State of California. Department Summary Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 180 professionals works in a DevOps environment to shape the technology landscape at Cal Poly. Key Qualifications - Strong analytical skills, thorough and advanced knowledge of accessibility technology concepts, inclusive design principles, universal design for learning, and accessibility best practices. - Demonstrated ability to independently apply advanced judgment to resolve complex technical accessibility issues. - Demonstrated experience conducting accessibility audits, assessments, and remediation for web content, digital documents, and applications. - Advanced skill in utilizing assistive technologies and accessibility evaluation tools in an educational or enterprise environment. - Demonstrated knowledge of federal and state accessibility laws, regulations, and standards, and the ability to interpret and apply them in a higher education context. Education and Experience - Equivalent to a bachelor’s degree in a related field and four years of relevant experience. - Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. - An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. Salary and Benefits Anticipated Hiring Range: $87,408 - $106,548 Per Year Classification Range: $87,408- $127,332 Per Year Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Anticipated Hiring Range referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Classification Range may be broader than what the University anticipates paying for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our benefits website for additional information. Cal Poly Cal Poly is a nationally-ranked public university located in San Luis Obispo, California, and known for its Learn by Doing philosophy. Each year more than 20,000 top-tier students come to San Luis Obispo to put knowledge into action, taking their learning outside the classroom as they prepare for careers in engineering, agriculture, science, business, humanities and the built environment. Cal Poly’s hands-on philosophy, small class sizes and close student-faculty mentorships result in graduates ready from day one to impact their communities, California and the world. For more information, visit calpoly.edu. Equal Opportunity and Excellence in Education and Employment This position is open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal Poly provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. Cal Poly is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At Cal Poly, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all. Supplemental Information Satisfactory completion of a background check (including a criminal records check) is required for employment. Cal Poly will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Cal Poly, San Luis Obispo is not a sponsoring agency for staff or management positions. Applicants for staff and management positions must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Positions are posted for a minimum of 14 calendar days.

• Provide best-in-class customer support for all AWS Services • Resolve cases in-house or follow cases through to AWS • Guide Mission’s customers through complex issues and troubleshoot AWS resources through Mission’s support ticket platform • Analyze customer-facing cases related to AWS Services and leverage AWS expertise to assist customers • Provide front-line AWS support and use judgment to resolve cases in house • Advocate for customers when cases are escalated to AWS • Lead root cause analysis for recurring customer issues • Collaborate with internal teams, escalate issues, and leverage available resources to deliver a positive customer experience • Maintain full knowledge of current AWS services

We are a global company with a mission to advance the art and technology of visual experience. We know that creating an inclusive environment that values and encourages different perspectives is critical for our success, and the success of our people. We are learning, listening and taking action to be better and foster trust in our community. Our goal is to ensure every person working at Foundry feels safe and free to be themselves, to share their ideas or concerns and that there is equal access to opportunities for all. THE ROLE. As Support Engineer you’ll work with a team of customer obsessed support specialists to ensure customers receive technically accurate, timely and consistent responses to their queries. We expect you to be a team player, have good time management skills, enjoy working in a fast-paced environment and be able to take direction when required. - Experience working in a team of support engineers to provide world class product support - Prior customer service experience relevant to the role or a degree in Visual Effects related subject or Computer Science/Maths/Physics - Familiar with at least one of the following operating systems: Windows, Linux or macOS - Excellent communication and Written/Verbal English skills - Excellent organizational skills with the ability to prioritize work based on plans and objectives - Ability to take on tasks when requested and complete them within the expected deadlines and with minimal supervision - Strong problem solving and troubleshooting skills - Ability to explain technical concepts to technical and non-technical customers and staff - High degree of attention to detail - Highly self-motivated and a good team player - Works from a queue of customer support tickets to resolve customer issues. - Manage relations with customers, prioritize issues accurately and keep customers up to
date on the progress of any issues they have logged with us - Escalates complex issues to relevant team as required - Handling sensitive tickets escalated from other teams. eg, Sales - Uses positive language throughout all communications with customers, creating a positive customer experience. - Follows defined team processes - Represents Support at customer meetings to troubleshoot issues - Responsible for assigned tickets ensuring that SLAs and customer satisfaction targets are met - May be responsible for queue management for chosen product(s) ensuring that SLAs and customer satisfaction targets are met - Reviews and actions reports where relevant - Summarize a problem and solution to customers or to create a Knowledge Base article where required - Stay up to date on all Foundry products and operating systems on which Foundry products are supported, and any new technologies that affect Foundry products and the VFX industry - Health Savings Account & 401K Plan - Medical, Dental and Vision plans - Bonus scheme - Season ticket loan - Company’s remote social events - Anniversary day off - Passion Days - Flexible working - Annual personal learning & development time THE COMPANY Foundry has a heritage of more than 25 years, developing creative software for the Media and Entertainment industry. Its portfolio of award-winning products solves complex visualization challenges to turn incredible ideas into reality. Working with creative leaders around the globe, Foundry products are used to create breathtaking visual effects and animation and have been integral in the making of every VFX Academy Award-winning film for the past decade. For more information visit www.foundry.com. For our privacy notice and more information on how we handle your candidate data, please visit https://www.foundry.com/candidate-privacy-notice