• Support the successful performance and operations of Elligo’s clinical trials • Serve as a liaison between multiple departments to ensure project tasks are tracked and/or completed • Coordinate collection and submission of all regulatory related documents • Obtain and review required medical records, data entry, and other various project support tasks • Combine organizational skills, technical skills, and communication to complete project-related tasks from study award to study closure

• Review and discuss Project Status with Client Success Manager, Director of Operation, Team lead and QC team • Arrange and participate in meetings, conference calls regarding project scope, status updates and scheduling • Assist with all relevant project data tracking in Zoho Project Management and Client Portal • Update project boards and generate a weekly summary report for projects • File project documents upon receipt • Complete initial review of documents for all projects • Submit welcome emails to clients upon receipt/ issuance of the new projects assigned • Generate and follow up on outstanding Requests for Information (RFI) as needed • Manage, organize, and update all relevant project data • Download/ Upload and Save project documentation • Ascertain scope of work and communicate with engineering and clients on what is missing • Schedule, lead and manage kick off calls • Assist with site visit scheduling • Any other administrative tasks assigned

• guide a newly formed mobile development team as they adapt a successful POS system to a new market, ensuring smooth execution, clear communication, and alignment with business goals • coordinate a mobile development team adapting a POS system to a new market. • apply your expertise to align team activities with project goals, provide effective people management, and ensure adherence to Scrum principles. • Facilitate Scrum events and guide the team in Scrum practices • Conduct 1-on-1s and provide support to team members • Manage stakeholder communication to align priorities and ensure successful project delivery • Track project progress and metrics, ensuring effective reporting • Adjust team priorities based on task estimation and stakeholder feedback • Work closely with cross-functional teams to ensure project alignment • Promote open and transparent communication within the team • Keep project documentation organized and up-to-date • Support alignment of team activities with project scope, deliverables, and goals as outlined in the SOW • Assist with budget planning and resource allocation as needed

• Lead impactful projects from inception to completion within the Service Delivery Project Management Implementation team. • Deliver telecom circuits, managed services, and equipment on time and within budget. • Manage large scale projects, kickoff meetings, customer conference calls, resources (contractors, vendors, partner carriers, people) and budgets. • Meet company customer satisfaction metrics. • Manage tasks, define goals, design plans, budgets, schedules, milestones, and get approvals from department heads. • Design, Generate and distribute reports on project timelines, monitor KPIs and SLAs. • Update all customers regarding implementation milestones. • Manage service delivery projects by communicating with service providers, customers and internal departments to ensure timely and accurate service delivery. • Communicate progress to internal and external regarding service delivery due date, services, billing or other issues. • Manage day-to-day deliverables. • Update project management applications, and databases. • Analyze and evaluate service delivery performance.