Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. By automating and enhancing event operations, we help create thousands of unforgettable experiences each year at your favorite restaurants and venues. The Senior Software Engineer In Test (SSEIT 1) is responsible for delivering and maintaining automation across the test pyramid. This will include automating user journeys in an end-to-end workflow, developing a framework, migrating an existing automation suite, and assisting developers with integration testing for new feature development. This individual will work closely with Developers, DevOps, and the QA Automation Lead to scale automation while maintaining test reliability and execution efficiency. The SSEIT 1 leverages knowledge of test design and implementation to help guide developers in shifting left and hardening the SDLC. Location: Open to remote candidates eligible to work in the United States. A hybrid work schedule is available for candidates near the Concord, MA office. Travel Expectations: For candidates located outside of the Concord, MA area - initial onboarding at the Concord, MA office, followed by periodic in-office visits and travel for company events. What You'll Do: Deliver Comprehensive Test Coverage and Framework Architecture - Help build a scalable, composable framework to make test development more digestible. - Create, maintain, and scale End-to-End test automation that covers robust user workflows. - Act as a floating resource to assist developers in new feature test automation. - Help migrate a Cypress/BDD framework to Playwright in an OOP architecture. - Collaborate with DevOps to maintain pipeline health and regression test runs. Champion Quality Across the Organization: - Act as a guiding resource to developers in a shift-left mindset. - Partner with Product, Engineering, DevOps, Performance, and UAT teams to ensure test scenarios reflect real-world hospitality use cases. - Triage test failures and delegate to appropriate Scrum teams. - Ensure early detection of usability, performance, and edge-case issues. - Other related duties as assigned. What We Are Looking For: - 5-7+ years of QA/Dev experience, including 3+ years in a primarily test-automation focused role. - Deep hands-on experience with modern testing frameworks (RSpec, Cypress, Playwright, Vitest). - Proven track record in building automation pipelines integrated with CI/CD (GitHub Actions, Jenkins, etc.). - Solid understanding of web technologies: JavaScript, React, HTML/HAML. - Familiarity with cloud platforms (preferably AWS) and DevOps practices. - Self-motivated with strong communication, collaboration, and prioritization skills. - A customer-focused attitude with the ability to build rapport across teams. Preferred Experience: - Experience as a software engineer, particularly in Rails or full-stack environments. - Familiarity with AI tools to accelerate QA (e.g., test generation, root cause analysis). - Knowledge of observability and SAST/DAST tools (e.g., New Relic, SonarQube, OWASP). - A background in hospitality technology is a plus. Base Compensation Range: - $130,000 - $150,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees: - Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of. - Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances. - 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement. - Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security. - Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance. - Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being. At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team. We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.

ABOUT THIS ROLE As a Software Development Engineer in Test, you will join our team as a hands-on developer passionate about quality and the optimization of testing processes. You will combine a developer’s mindset with a focus on quality assurance by leveraging Generative AI to enhance QA workflows and build robust automated tests. In this role, you will be responsible for the reliability of the CI/CD pipeline, ensuring seamless continuous quality checks across our core codebase and UI frameworks. ABOUT KIBO KIBO is a composable digital commerce platform for B2C, D2C, and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. KIBO is the only modular, modern commerce platform that supports experiences spanning B2B and B2C Commerce, Order Management, and Subscriptions. Companies like Ace Hardware, Zwilling, Jelly Belly, Nivel, and Honey Birdette trust KIBO to bring simplicity and sophistication to commerce operations and deliver experiences that drive value. KIBO's cutting-edge solution is MACH Alliance Certified and has been recognized by Forrester, Gartner, IDC, Internet Retailer, and TrustRadius. KIBO has been named a leader in The Forrester Wave™: Order Management Systems, Q1 2025 and in the IDC MarketScape report “Worldwide Enterprise Headless Digital Commerce Applications 2024 Vendor Assessment”. By joining KIBO, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support KIBO’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us! WHAT YOU’LL DO - Design and build automated unit and integration tests within our core codebase using .NET/C# or Java. - Enhance and maintain the UI automation framework built with Playwright and TypeScript. - Utilize Docker to create reproducible test environments that eliminate dependencies on shared infrastructure. - Leverage Generative AI tools to transform QA workflows, from generating test data to optimizing automation scripts. - Integrate automated test suites into CI/CD pipelines to ensure continuous quality checks. - Own the reliability of the CI/CD pipeline for your squad by troubleshooting environment issues and timeouts. - Collaborate with cross-functional teams to develop comprehensive automation test plans based on software requirements.

• Develop detailed manual test cases from user stories, acceptance criteria, and design specifications • Execute functional, regression, and end-to-end testing for web and cloud-based CMM applications • Validate user interface (UI), workflow, and data integrity across integrated modules • Identify, document, and prioritize defects using Jira, Azure DevOps, or equivalent tools • Log bugs clearly and accurately, collaborating with developers to resolve issues • Participate in Agile ceremonies (daily standups, sprint reviews, retrospectives) to ensure quality integration at each stage of delivery • Analyze functional documents to ensure test coverage aligns with business needs • Verify Section 508 accessibility compliance and assist in validating FedRAMP or NIST control adherence • Support the QA & Compliance Lead in test documentation, metrics tracking, and readiness reporting • Perform smoke and sanity testing during deployment cycles to confirm release readiness • Collaborate with Automation and Performance Testers to align manual validation coverage with automated regression scope • Assist in user acceptance testing and verify software readiness before deployment

• Design, develop, and maintain automated UI test solutions using modern test automation frameworks and tools • Designing, scripting, and executing API/Web Service test scripts • Collaborating actively with the manual team to detect good candidate test cases for automation • Assisting the team in reviewing candidate test cases for automation in the optimal testability of the desired scenario • Assisting the team in creating and maintaining a structured and reusable test approach, which can easily show scope and coverage to Product Managers and other stakeholders • Exercising a Risk-Based Business Driven test approach • Generate clear and understandable test reports and/or dashboards integrated into the Automation CI/CD pipeline • Analyzing and investigating execution failures leading to test case or test script updates or bug reports • Share your ideas about an automation approach and come to a common understanding and way of working • Give realistic estimates for analysis, scripting & execution time, and follow-up so that it becomes possible to generate a tight but executable test automation schedule • Setting up your test environment, being able to deploy a new release on this environment so that you always have an operational environment