THE ROLE: This position requires daily customer, business partner and internal team interaction. Together with the regional Sales team you will be engaged in a customer’s journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engaging your peers, and moving sales opportunities towards closure are routine activities. TASKS AND RESPONSIBILITIES: - Be part of a team of PreSales engineers providing excellent service to IGEL’s customers and partners - Technical contact for new customers from the discovery and qualification phase to post sales handover - Build and maintain customer and partner rapport through virtual meetings and on-site visits - Analysis of customer needs and development of technical solutions - Prepare, execute, and support proof of concepts - Take ownership of technical RFIs, RFPs and public tenders and respond in time - Adhere to the IGEL reference architecture and best practices - Become a Subject Matter Expert in a specific technology stack - Use of remote tools to demonstrate IGEL’s solutions and to assist customers in troubleshooting issues - Ensure a clear and professional communication between our teams and the customer - Execution and pro-active preparation and follow-up of technical product presentations and workshops - Demonstrate our technology at industry events and tradeshows - Promote IGEL training offerings, additional IGEL services and IGEL Certifications - Works under general supervision and may consult with senior colleagues on new projects - Latitude for independent judgement - Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership to create new technical sales strategies - Communication of customer / market requirements to the Product Management and Development - Continue education by attending training sessions and reading technical documentation - Work through technical issues at the operating system level - Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL’s helpdesk system - Manage case escalation to maintain forward movement on sales opportunities - Ability and willingness to travel as needed EXPERIENCE AND QUALIFICATIONS: - Moderate skills with high level of proficiency - Strong written and verbal communication skills with the ability to communicate effectively with engineers, sales teams, and management - Presentation skills - A team player who is influential and builds good working relationships across all levels - Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role - Very good ability to understand and explain complex technical issues in an easy way - Ability to communicate via phone and email is required - Ability to listen effectively and show patience while working with customers, colleagues, and partners - Ability to adapt to new technologies quickly - Ability to take effective notes - Ability to multitask effectively and work under pressure - Positive work ethic Technical skills - Minimum of four to five years PreSales Engineer experience required - Working knowledge of Linux Operating Systems preferred - In-depth knowledge of IGEL’s products and solutions, especially IGEL OS, the Universal Management Suite and the IGEL Cloud Gateway or other Thin Client/Endpoint operating systems is a plus - Working knowledge of Windows Operating Systems - Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments - Knowledge of networking concepts, including TCP/IP, DHCP, DNS, AD, etc. - Good understanding of the solutions offered by IGEL’s technology partners WE OFFER: - Health, dental, vision, and prescription benefits (employee premiums covered by IGEL) - 11 company-paid holidays per year - 18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service) - Sick time of 10 days per year, with rollover of unused days - 401(k) plan with 100% company match - Paid maternity and paternity leave - Monthly home office allowance - Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals - Employee Assistance Program (EAP) and Financial Wellness tool - Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage - Wellbeing apps, including Rightway, Headspace and Wellhub - Training and development opportunities to advance your career - President’s Club for the highest performing salespeople and overachievers - An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere - A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you! IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws. Additional information: Please click here to access the information according to art. 13 data protection regulation (DSGVO) for applicants

About Group-IB Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses and citizens and support law enforcement operations. Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities. Each of us can help make the world a safer place. Join us! The role: You will be at the frontline of fraud prevention, helping organizations protect themselves against financial fraud, account takeovers and malicious bot activity. Every successful deployment strengthens the security posture of banks, fintech companies, e-commerce platforms and enterprises worldwide. As a Senior Solution Manager (Consultant), you will be working with industry-leading AI-driven fraud detection, behavioral analytics and real-time threat monitoring systems, staying ahead of cybercriminals and fraudsters. Tasks to solve: - Serve as the primary subject matter expert (SME) for fraud protection solutions throughout the sales cycle. - Conduct product demonstrations, proof of concepts (POCs), and workshops to showcase fraud detection and prevention capabilities. - Oversee and coordinate pre-sales activities, ensuring seamless execution and alignment with customer objectives. - Assess customer needs, fraud risks, and regulatory requirements to recommend optimal fraud prevention strategies. - Develop comprehensive project documentation to ensure alignment with project requirements. - Work with customers to design and refine solution implementation architecture, ensuring alignment with their technical and business needs. - Prepare and present technical proposals, RFP responses, and compliance documentation. - Gather customer feedback and relay insights to product teams to enhance solution offerings. - Deliver seminars and training sessions on product capabilities, industry best practices, and implementation strategies. - Represent the company at marketing events, including exhibitions, podcasts, webinars, and public speaking engagements. - Assist clients during POCs by defining success criteria, overseeing solution installation, and coordinating technical tasks such as integration, deployment, testing, and configuration. - Assist clients during solution delivery with installation and configuration of Group-IB solutions at the customer's site or remotely. - Providing technical support throughout all project phases, including installation, post-sales integrations, and ongoing support. Qualifications: - Bachelor’s degree in computer science, information technology, engineering, or a related field. - 3–5 years in Pre-Sales/Consultant positions. - Experience with web technologies (JavaScript, APIs, SDKs). - Strong understanding of HTTP, TLS and RESTful services. - Knowledge of SQL, NoSQL databases, and log analysis tools. - Strong troubleshooting and debugging skills for resolving issues efficiently. - Experience in client interactions, requirements gathering, and solution design. - Have excellent communication and interpersonal skills. - Be able to collaborate with teams while being self-directed to solve problems. - Conducting research into the industry – including competitor research. Additional requirements: - Experience working remotely and independently. - Hands-on experience with anti-fraud or cybersecurity solutions. - Understanding of fraud attack vectors. - Previous experience with the banking/fintech industry is highly desirable. - Ability to analyze system performance, identify bottlenecks, and recommend optimizations. - Understanding of business processes and banking/fintech industry-specific challenges. - Ability to quickly learn new tools, frameworks, and best practices. - Ability to work under pressure and manage multiple client requests. - Understanding of network protocols & security best practices (nice to have!) - Knowledge of SQL, NoSQL databases, and log analysis tools. (nice to have!) Why choose Group-IB: - Your happiness is important to us: We want every single team member to be happy. - Continuing professional development: At Group-IB, you can choose from various paths to growth: progress as an expert, advance to a management position, try your hand in another department, relocate abroad, or launch a new business area at Group-IB. - A team with extensive international expertise: Do you have experience but are looking for exciting challenges? By choosing us, you will be choosing complex tasks and continuously improving your skills in a fast-growing international company. - Globally recognized technologies: Group-IB's offices are located in seven countries and our products and services are sold in 60 countries. What’s more, Gartner, IDC, and Forrester have ranked our technologies among the best in their class. We work with over 450 international partners and about 500 clients. - A culture created by each of us: Group-IB’s employees speak many different languages and understand one another. We respect each other's beliefs, share common values, and strive toward the happiness of every employee. - Economic stability: Group-IB's sustainable growth helps rapidly develop careers that would take years to progress as far as most other companies. What else you should know: - Flexible schedule: Group-IB does not have fixed working hours. You choose your own schedule. We adhere to the principle advocated by Steve Jobs: “We have to work not 12 hours, and head. - Certificates and training courses: Group-IB specialists hold over 1,000 professional certificates, including CEH, CISSP, OSCP, GIAC, MCFE, BSI, as well as some rare ones that would be a source of pride for experts in forensics, penetration testing, and reverse engineering worldwide. We have an incentive program that helps employees achieve certifications at the company's expense. - Challenges: A wide selection of GIB programs helps you improve soft skills, gain new competencies, and receive monetary rewards. - The initiative is rewarded: At Group-IB, you can bring your most daring ideas to life. The company encourages technical blogging, writing articles, building sports teams, and other creative activities.

About Group-IB Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses and citizens and support law enforcement operations. Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities. Each of us can help make the world a safer place. Join us! The role: You will be at the frontline of fraud prevention, helping organizations protect themselves against financial fraud, account takeovers and malicious bot activity. Every successful deployment strengthens the security posture of banks, fintech companies, e-commerce platforms and enterprises worldwide. As a Senior Pre-Sales Consultant, you will be working with industry-leading AI-driven fraud detection, behavioral analytics and real-time threat monitoring systems, staying ahead of cybercriminals and fraudsters. Tasks to solve: - Serve as the primary subject matter expert (SME) for fraud protection solutions throughout the sales cycle. - Conduct product demonstrations, proof of concepts (POCs), and workshops to showcase fraud detection and prevention capabilities. - Oversee and coordinate pre-sales activities, ensuring seamless execution and alignment with customer objectives. - Assess customer needs, fraud risks, and regulatory requirements to recommend optimal fraud prevention strategies. - Develop comprehensive project documentation to ensure alignment with project requirements. - Work with customers to design and refine solution implementation architecture, ensuring alignment with their technical and business needs. - Prepare and present technical proposals, RFP responses, and compliance documentation. - Gather customer feedback and relay insights to product teams to enhance solution offerings. - Deliver seminars and training sessions on product capabilities, industry best practices, and implementation strategies. - Represent the company at marketing events, including exhibitions, podcasts, webinars, and public speaking engagements. - Assist clients during POCs by defining success criteria, overseeing solution installation, and coordinating technical tasks such as integration, deployment, testing, and configuration. - Assist clients during solution delivery with installation and configuration of Group-IB solutions at the customer's site or remotely. - Providing technical support throughout all project phases, including installation, post-sales integrations, and ongoing support. Qualifications: - Bachelor’s degree in computer science, information technology, engineering, or a related field. - 3–5 years in Pre-Sales/Consultant positions. - Experience with web technologies (JavaScript, APIs, SDKs). - Strong understanding of HTTP, TLS and RESTful services. - Knowledge of SQL, NoSQL databases, and log analysis tools. - Strong troubleshooting and debugging skills for resolving issues efficiently. - Experience in client interactions, requirements gathering, and solution design. - Have excellent communication and interpersonal skills. - Be able to collaborate with teams while being self-directed to solve problems. - Conducting research into the industry – including competitor research. Additional requirements: - Experience working remotely and independently. - Hands-on experience with anti-fraud or cybersecurity solutions. - Understanding of fraud attack vectors. - Previous experience with the banking/fintech industry is highly desirable. - Ability to analyze system performance, identify bottlenecks, and recommend optimizations. - Understanding of business processes and banking/fintech industry-specific challenges. - Ability to quickly learn new tools, frameworks, and best practices. - Ability to work under pressure and manage multiple client requests. - Understanding of network protocols & security best practices (nice to have!) - Knowledge of SQL, NoSQL databases, and log analysis tools. (nice to have!) Why choose Group-IB: - Your happiness is important to us: We want every single team member to be happy. - Continuing professional development: At Group-IB, you can choose from various paths to growth: progress as an expert, advance to a management position, try your hand in another department, relocate abroad, or launch a new business area at Group-IB. - A team with extensive international expertise: Do you have experience but are looking for exciting challenges? By choosing us, you will be choosing complex tasks and continuously improving your skills in a fast-growing international company. - Globally recognized technologies: Group-IB's offices are located in seven countries and our products and services are sold in 60 countries. What’s more, Gartner, IDC, and Forrester have ranked our technologies among the best in their class. We work with over 450 international partners and about 500 clients. - A culture created by each of us: Group-IB’s employees speak many different languages and understand one another. We respect each other's beliefs, share common values, and strive toward the happiness of every employee. - Economic stability: Group-IB's sustainable growth helps rapidly develop careers that would take years to progress as far as most other companies. What else you should know: - Flexible schedule: Group-IB does not have fixed working hours. You choose your own schedule. We adhere to the principle advocated by Steve Jobs: “We have to work not 12 hours, and head. - Certificates and training courses: Group-IB specialists hold over 1,000 professional certificates, including CEH, CISSP, OSCP, GIAC, MCFE, BSI, as well as some rare ones that would be a source of pride for experts in forensics, penetration testing, and reverse engineering worldwide. We have an incentive program that helps employees achieve certifications at the company's expense. - Challenges: A wide selection of GIB programs helps you improve soft skills, gain new competencies, and receive monetary rewards. - The initiative is rewarded: At Group-IB, you can bring your most daring ideas to life. The company encourages technical blogging, writing articles, building sports teams, and other creative activities.

Job Title: Specialist, Presales Operations Reports To: Senior Vice President, Operations Location: Flexible Date: February 20, 2026 Meridian IT Inc. is an award-winning MSP focused on Infrastructure and Platform Solutions and Managed Services for premise-based, private and hybrid cloud hosting for x86 and IBM Power environments. Our solutions encompass the full spectrum of IT infrastructure, platforms, contact center, and security solutions that help businesses thrive. Our Mission is to deliver and manage secure, reliable, and scalable IT infrastructures and platforms businesses need by transforming essential technology investments into long-term competitive advantages. With more than 45 years in business, Meridian IT Inc is wholly owned by Meridian Group International and is privately held. Position Summary The Presales Operations Specialist is a detail-oriented and proactive team member responsible for supporting Account Managers and Account Directors throughout the sales cycle. This role focuses on accurate execution of presales activities including CRM management, proposal support, internal coordination, and post-sales handoffs. As part of the Presales Operations team, this position helps ensure consistency, efficiency, and operational excellence across customer opportunities while developing foundational knowledge of presales workflows and tools. Duties and Responsibilities Sales & Presales Support - Create and manage opportunities in the CRM (e.g., Salesforce) following defined processes. - Manage incoming presales requests and ensure timely responses. - Support proposal, pricing, and SOW development using approved templates and guidance. - Apply standard discount guidelines and escalate non-standard pricing for approval. - Track renewals, recurring maintenance opportunities, and quote expirations. CRM & Pipeline Management - Maintain accurate account and opportunity data, including deal notes, SKUs, and pricing. - Monitor deal progress and flag missing or outdated information. - Support CRM data integrity and pipeline hygiene. Internal Coordination & Post-Sales Transition - Submit complete and accurate internal order documentation. - Assist with post-sales handoffs by ensuring required documentation is completed and shared. - Coordinate with Sales, Delivery, Finance, and Legal to gather information and resolve basic issues. Reporting & Support - Provide routine reporting on pipeline activity, proposals, and opportunity status. - Assist with QBRs and internal forecasting preparation. Additional Responsibilities - Follow established SOPs, templates, and workflows. - Handle confidential customer and company information appropriately. - Perform other duties as assigned. Qualifications and Requirements - Strong organizational and time management skills. - High attention to detail with a process-driven mindset. - Proficiency in Microsoft Office (Excel, Word, Outlook). - Basic experience with CRM systems (Salesforce preferred). - Strong written and verbal communication skills. - Ability to work effectively in a team-oriented environment. Education and Experience - Bachelor’s degree in Business, Operations, or a related field, or equivalent experience. - 2+ years of experience in sales support, sales operations, proposal coordination, or a similar role. Meridian Group International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.