Group-IB

• Participate in pre-sales activities, including conducting Proof of Concepts (PoC). • Build strategic relationships with various internal stakeholders. • Provide strong client engagement as a trusted advisor. • Define and manage client expectations regarding the outcomes and deliverables. • Develop and maintain strong relationships with key technical decision-makers. • Prepare project documentation and respond to complex RFIs & RFPs. • Understand Group-IB’s product implementation architecture. • Project Management and tracking of pre-sale activities. • Ensure the proper operation of the solution during pilots and subscription setups. • Become a true expert with Group-IB’s solutions.

• Own the design of complex product features end-to-end, from problem framing and user research to high-fidelity UI and interaction specifications. • Collaborate closely with Product Managers and engineers throughout the product lifecycle, shaping scope and advocating for user needs. • Contribute to and evolve the design system, building scalable components and establishing consistent patterns across the product. • Run or commission usability studies, synthesize insights, and use qualitative and quantitative data to inform design decisions. • Facilitate design reviews, critique sessions, and workshops, helping align stakeholders and drive decisions forward.

• Designing and implementing new product features and APIs. • Building integrations with third-party data sources. • Increasing the share of Golang services. • Improving performance and scalability (query optimizations, sharding, etc.). • Integrating services across the Group-IB product ecosystem. • Developing and maintaining internal platforms used across teams.

• Maintain and optimize core server infrastructure, including bare-metal servers, LXC containers, virtual machines, and cloud environments. • Operate and support core infrastructure services such as Nginx, Puppet, GitLab, Artifactory, Nexus, Harbor, Grafana, etc. • Manage and evolve infrastructure following the Infrastructure as Code (IaC) paradigm. • Handle and resolve incidents related to infrastructure operations. • Collaborate closely with cross-functional teams (network engineers, developers, and other technical stakeholders). • Design and implement high-availability, fault-tolerant, and scalable software solutions. • Monitor service performance and availability using modern observability tools, ensuring system reliability and optimal resource utilization.

• Identify and formalize scenarios to be covered by the transactional antifraud system, especially in the AML domain. • Conduct research on cutting-edge ML models and techniques for fraud and anomaly detection in transactional data. • Build ML models (classic, graph-based, neural networks) and integrate them into the Fraud Protection platform. • Develop production-ready source code (primarily in Python; Go experience is a plus). • Document and present research findings.

• Prepare and maintain up-to-date test configurations. • Identify, reproduce, verify, and resolve defects encountered during testing. • Generate detailed test reports summarizing test execution results, including identified defects, test coverage metrics, and key observations. • Analyze data on event logging servers (ELK stack). • Understand the system as a whole and continuously seek and implement improvements to make it more stable, clear, and predictable. • Develop a comprehensive automation framework from the ground up to enhance system stability, clarity, and predictability (using Python, Go, or JavaScript — your choice).

• Execute data collection and analysis from disparate sources to establish and maintain robust ETL pipelines. • Perform advanced research into methodologies for fraud mitigation and anomaly detection within transactional and sessional data environments. • Develop and integrate machine learning models and mathematical algorithms into the Fraud Protection ecosystem. • Engineer and validate AI Agents tailored for complex analytical operations. • Analyze session and network data to develop sophisticated fraud detection logic. • Implement predictive modeling and scoring methodologies across diverse web entities. • Synthesize research findings into comprehensive documentation and formal presentations.

• Customer onboarding through initial briefing, systematic training, and interim meetings • Developing, regular adjustments and subsequent execution of the project work plan with the customer • Regular communication with the customer and the project team, following up and adjusting the organisation of the workflow in the production department • Proactive identification of any problems with the customer and project activities to minimise negativity and build customer loyalty/satisfaction • Timely notification and holding concise discussions with the customer about new trends, features and interesting facts related to project activities • Providing regular spot support to the client in non-standard enquiries and dealing with incidents of varying levels of complexity • Preparing materials and executing project safeguarding activities • Carrying out local/global customer satisfaction surveys • Keeping project databases up to date, including work in planning, project management, and helpdesk systems • Working on developing and upgrading internal business processes

• Develop and manage existing customer accounts in the UK and hunt for new business. • Support existing and grow the right IT channel ecosystem. • Execute campaigns to target new sales opportunities through follow-up and outbound cold calls/emails. • Work closely with the Sales Teams, Partner Channel, and Marketing teams on lead management. • Develop our commercial business in your territory under the guidance of the relevant sales executives and ensure an accurate overview and forecasts. • Target, educate and persuade new customers to use Group-IB products. • Update and maintain clients’ database details within CRM diligently.

• Develop and manage existing customer accounts in Spain and hunt for new business. • Support existing and grow the right IT channel ecosystem. • Execute campaigns to target new sales opportunities through follow-up and outbound cold calls/emails. • Work closely with the Sales Teams, Partner Channel, and Marketing teams on lead management. • Develop our commercial business in your territory under the guidance of the relevant sales executives and ensure an accurate overview and forecasts. • Target, educate and persuade new customers to use Group-IB products. • Update and maintain clients' database details within CRM diligently.