• Lead and inspire a high-performing North America regional marketing team, delivering sustained revenue growth and demand generation results. • Own the North America regional marketing strategy and operating plan, aligned with global priorities and regional business objectives. • Translate deep customer and market insights into compelling, differentiated campaigns with a strong customer-first mindset. • Partner closely with Global Marketing, Product Management, Digital Marketing and Sales to develop and execute integrated marketing programs. • Drive successful New Product Introductions (NPIs) across North America, ensuring strong launch readiness, adoption, and revenue performance. • Collaborate with Marketing Operations to deploy multi-channel campaigns across digital, field, partner, and event channels, maximizing reach and ROI. • Enable sales teams and channel partners with effective messaging, tools, training, and campaign support to accelerate pipeline and close rates. • Monitor and analyze marketing performance, market trends, customer segments, and competitive dynamics, adjusting strategies to exceed growth targets. • Present insights, results, and recommendations to senior stakeholders and executive leadership. • Manage and optimize the regional marketing budget, ensuring efficient investment and strong return on marketing spend.

• Lead and develop the L3 support team: set goals, distribute workload, grow product and technical expertise. • Design and maintain structured escalation and notification flows for business, offices and partners. • Own investigation of the most complex incidents: understand how Syrve solutions work. • Build low friction collaboration with Product, Engineering, QA, DevOps and L2 teams. • Oversee the creation and maintenance of knowledge base articles, technical documentation, and internal guidelines. • Improve efficiency of L3 support using metrics (SLAs, resolution time, reopens, escalations to Engineering). • Manage technical debt from the support perspective.

• The Coding and Revenue Integrity Manager has oversight of the revenue generating and coding processes and outcomes for designated Affiliate(s). • Responsible for maintaining a strategic and leadership role for improving revenue results through oversight of administrative and financial processes to ensure claims are submitted timely and accurately as well as developing a centralized coding and charge reconciliation team to reduce duplication and streamline charge capture and coding functions. • Ensures coding accuracy by facilitating coder education on current and compliant coding guidelines. • Supports the planning, development, and administration of the coding quality assurance function and the designing of a Provider Documentation Education program to provide focused education to clinical and coding resources. • Implements quality measures based on Physician captured charges, coding, and patient care documentation to ensure compliance with pertinent regulations, guidelines, and industry benchmarks. • Establishes routine charge capture and coding audits and creates feedback process to ensure continuous improvement. • Tracks and trends Key Performance Indicators (KPIs) to measure outcomes and document improved performance. • Oversees data analysis, trending, and reporting of opportunities for improvement in the charge capture and documentation functions.

• Manage daily resources and schedules to ensure team availability and commitments are adhered to, aligning resource allocation with project demands. • Work with client teams to address any emerging needs for additional resources based on forecasted capacity planning, ensuring project requirements are met efficiently. • Track spend on the project thus giving the PMO valuable information about what each project is costing, thereby helping with forward planning. • Manage the team charter and operational definitions by reviewing these documents early and often, making adjustments as necessary to ensure that operational practices are effective and productive. • Guide the team in exercises like planning and estimation in order to give the Product Strategist a view of the relative size of the features and an indication of when they can be delivered. • Collaborate closely with the Product Strategist to ensure that backlog items are clearly defined and prioritized, facilitating swift action on these items when team members are available. • Manage and maintain comprehensive project plans and/or release plans, ensuring all tasks are accurately defined, assigned, and have clear durations and current status updates. • Track and communicate overall team health, delivery progress, commitments, budget, and timelines, ensuring transparency through regular updates and detailed reporting to internal and external stakeholders. • Actively manage Agile boards to ensure healthy workflow, adherence to WIP limits, timely task completion, and optimal use of team capacity, including swarming and backlog pull when appropriate. • Identify and actively remove blockers or impediments that hinder team progress, ensuring the team remains focused on delivery. • Facilitate conflict resolution. • Facilitate productive and effective team meetings including scrum ceremonies following Agile methodologies.