Syrve

• Participation in accounting processes in QuickBooks and Xero in accordance with IFRS requirements. • Control and management of Accounts Receivable (AR): communication with clients via email and calls in English. • Posting bank statements and recording standard journal entries (Bank, Stripe, etc.). • Processing regular payments, including payroll and supplier payments. • Issuing and adjusting invoices to clients. • Recording and processing supplier invoices. • Administrative tasks in CRM (renewal, addition, and allocation of licenses delivered to clients). • Supporting the Sales department with accounting documentation (invoices, reconciliations, certificates, etc.).

• Development and maintenance of dashboards in Power BI and performing deep analytics in Excel (OLAP cubes). • Writing advanced DAX measures. • Enhancing the analytical data warehouse (DWH). • Designing data models for BI needs, creating new business entities not present in source systems, and performing gradual refactoring of legacy structures. • Developing complex ETL processes in Python (API integrations, parsing, custom scripts). • Maintaining pipelines in Apache Airflow. • Analyzing, reverse-engineering, and optimizing existing data structures. • Writing complex SQL queries (PostgreSQL, MariaDB) and analyzing T-SQL to understand the structure of MS SQL–based systems. • Configuring and supporting automations in Power Automate (e.g., auto-refreshing Excel reports, Outlook email flows). • Ensuring data consistency, identifying metric discrepancies across CRM databases, and resolving anomalies. • Collaborating with stakeholders to translate business requirements into technical BI solutions.

• Lead and develop the L3 support team: set goals, distribute workload, grow product and technical expertise. • Design and maintain structured escalation and notification flows for business, offices and partners. • Own investigation of the most complex incidents: understand how Syrve solutions work. • Build low friction collaboration with Product, Engineering, QA, DevOps and L2 teams. • Oversee the creation and maintenance of knowledge base articles, technical documentation, and internal guidelines. • Improve efficiency of L3 support using metrics (SLAs, resolution time, reopens, escalations to Engineering). • Manage technical debt from the support perspective.

• Lead and develop the L3 support team: set goals, distribute workload, grow product and technical expertise, maintain high standards of professionalism. • Design and maintain structured escalation and notification flows for business, offices and partners, managing expectations and communicating impact, risks and next steps in a clear, calm and data-driven way. • Own investigation of the most complex incidents: understand how Syrve solutions work (architecture, integrations, data flows), drive root cause analysis and post incident reviews with sustainable fixes. • Build low friction collaboration with Product, Engineering, QA, DevOps and L2 teams; ensure requests to Engineering are well-structured and aligned with product direction. • Oversee the creation and maintenance of knowledge base articles, technical documentation, and internal guidelines. • Improve efficiency of L3 support using metrics (SLAs, resolution time, reopens, escalations to Engineering) and by actively adopting AI tools in support workflows. • Manage technical debt from the support perspective: keep visibility on legacy and hard-to-support solutions, initiate deprecation/migration decisions and promote reuse of existing capabilities.