About the Role The CX AI Sales Specialist is a customer-focused pre-sales professional responsible for understanding customer goals, identifying AI opportunities, and designing intelligent customer journeys that deliver measurable outcomes. You will collaborate closely with Account Executives, CX Specialists, Solution Consultants, and Forward Deployed Engineers to shape AI-driven customer experiences — focusing on discovery, design, and value articulation rather than technical build or demo execution. What You’ll Do 1. Pre-Sales Discovery & Solution Design - Lead discovery sessions and workshops to uncover customer goals, challenges, and desired outcomes. - Map current (“as-is”) and future (“to-be”) customer journeys, identifying where AI agents can enhance experience and efficiency. - Translate customer insights into clear solution recommendations and design concepts that guide technical teams in building and demonstrating solutions. - Define pilot scope, success metrics, and phased rollout strategies aligned with customer and GTM objectives. - Collaborate with Solution Consultants and Engineers to ensure proposed designs are feasible, scalable, and aligned with customer needs. 2. Sales Enablement & Value Articulation - Partner with sales teams to qualify opportunities and position AI CX solutions effectively within the customer’s business context. - Apply consultative and value-based selling techniques to articulate the business impact of AI-driven customer experiences, building trusting customer relationships to drive ongoing upsell opportunities. - Support the creation of tailored proposals, presentations, and narratives that connect AI capabilities to measurable business outcomes. - Evangelize Zoom’s AI and Virtual Agent capabilities across internal teams and customer stakeholders, ensuring consistent messaging and understanding. 3. Design Handoff & Alignment - Ensure seamless handoff of designed solutions to post-sales and Professional Services teams, clearly documenting customer objectives, success criteria, and design intent. - Facilitate alignment sessions between pre-sales and post-sales teams to eliminate gaps in understanding of customer goals and expected outcomes. - Maintain visibility through the transition phase to confirm that design fidelity and customer expectations are preserved. 4. Cross-Functional Collaboration - Work with Product, Engineering, and Enablement teams to represent customer needs and influence roadmap priorities. - Partner with Professional Services to ensure smooth transition from pre-sales design to implementation. Experience & Skills Required - Deep expertise in conversational AI, generative AI, agentic AI, and AI-driven customer experiences. - Proven experience in pre-sales solution design, CX consulting, or AI sales enablement. - Ability to translate technical AI concepts into business value narratives. - Strong understanding of virtual agent technologies and experience working at market leading virtual agent technology companies. - Ability to confidently discuss AI agent architectures, prompt strategies, and integration approaches. - Excellent facilitation, storytelling, and consultative communication skills. - Familiarity with CRM systems (Salesforce, Dynamics) and sales methodologies. - Comfortable operating in fast-paced, customer-facing environments with evolving priorities. Preferred Qualifications - 6+ years of experience in CX, AI, or automation solution sales. - 3+ years of experience in Contact Center or Virtual Agent solution design. - Experience leading customer workshops, journey mapping, and AI opportunity assessments. Why Join the Team You’ll be at the forefront of transforming customer experiences through AI. This role offers the opportunity to shape how organizations design, deploy, and scale intelligent customer interactions. You’ll collaborate across sales, design, and product teams to deliver measurable impact — from discovery through to successful handoff — while helping customers realize the full potential of Zoom’s AI CX solutions. Salary Range or On Target Earnings: Minimum: $174,500.00 Maximum: $389,400.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 04/03/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

Solution Architect - Sales (Snowflake) Coastal seeks a Snowflake Solution Architect (pre-sales) to serve as a technical cornerstone of our growth engine. This role focuses on high-impact pre-signature activities, including structured data discovery, architectural design, workload estimation, demo creation/execution and contributing to our Snowflake Center of Excellence to build reusable IP. The ideal candidate brings deep expertise in the Snowflake Data Cloud and understands how modern data architectures—including AI/ML, Data Clean Rooms, and Streamlit—drive measurable outcomes for enterprise clients. You will play a key role in evolving how AI and LLMs (via Snowflake Cortex) support the sales and delivery process. Success requires a blend of deep technical rigor, executive presence, and a close partnership with our Delivery teams to ensure every proposed solution is both innovative and executable. Role Responsibilities: - Collaborate with the sellers on joint customer scoping sessions. Your focus will be thetechnical aspects including uncovering requirements, data architecture maturity, data volumes, and governance constraints. - Develop and deliver relevant demos using Snowflake and the relevant ecosystem partners (ex. dbt, Fivetran, Sigma, etc) - Translate complex business goals into Snowflake-centric solutions (ex. Medallionarchitecture, Cortex AI, Intelligence, Snowpark, Data Clean Rooms, Horizon, etc) and relevant ecosystem partners (ex. Dbt, Fivetran, Sigma, etc). - Build Level of Effort (LOE) staffing/timeline estimates and recommended approach/scope - Collaborate with delivery to ensure their review/approval of the scope, solution approach and estimates - Partner with delivery to co-develop reusable architectural patterns, "quick-start" templates, and industry-specific data models to improve win rates and margins. - Present technical narratives to CDOs and CTOs, ensuring a seamless, documented handoff from the Sales cycle to the Implementation team. Experience/Skills Required: - 8+ years in Data Architecture, with at least 3+ years of hands-on Snowflake pre-sales experience. - Proven success achieving sales quotas - Technical and creative skillset to develop technical demos that resonate with business and IT, develop the demo story and effectively deliver - Proven background in solution design for Snowpark, Cortex AI, Data Sharing/Marketplace, and Iceberg Tables. - Familiarity with ecosystem partners (ex. Dbt, Fivetran, Sigma, etc) - Demonstrated success leading complex RFPs, building multi-year consumption estimates, and drafting detailed SOWs. - Experience reviewing and refining AI-assisted outputs (LLMs) with a structured approach to data privacy, prompt engineering, and output quality. - Ability to manage multiple concurrent pursuits while aligning Sales, Engineering, and Finance teams. - Exceptional ability to translate "data speak" into business value for executive audiences. - Must have full-time permanent US work authorization. - Additional Preferred Experience/Skills: - Ability to design consumption-based models to help clients forecast Snowflake credit usage - Snowflake SnowPro Core and SnowPro Advanced Architect (or Data Engineer) certifications. - Hands-on experience with the broader modern data stack (dbt, Fivetran, Matillion, etc) and BI tools (Sigma, Tableau, or Power BI). Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Solution Engineer - Sales (MAE) Coastal is seeking a Solution Engineer (MAE focus) to be a critical technical partner in our sales process, primarily focusing on the execution, support, and technical enablement for active opportunities. This role requires strong technical execution, foundational knowledge of the Salesforce platform, and a dedication to learning and mastering our pre-sales methodology. Role Responsibilities: - Support and facilitate discovery and scoping sessions, focusing on gathering and documenting detailed technical and functional requirements from potential clients. - Translate business goals into solution options across Manufacturing Cloud, Automotive Cloud, and Field Service. - Build clear level-of-effort estimates, staffing plans, timelines, and assumptions from discovery inputs and complexity drivers - Map pre-sales processes, identify bottlenecks, and recommend realistic agent use that reduces cycle time and improves consistency - Maintain templates, playbooks, and reusable components to improve speed, margin, and win rate - Prep and maintain demo environments (orgs) and conduct solution demos for potential clients. - Present solution and commercial narratives to executives and technical stakeholders - Provide technical content for RFI, RFP, or RFQs as needed. - Align pricing, terms, and assumptions with Sales and Delivery, and ensure a clean, documented handoff into execution Experience/Skills Required: - 5+ years in pre-sales, solution architecture, or technical leadership in Salesforce consulting - Strong background in solution design for Industrial Supply Chain or Energy sectors. - Demonstrated success shaping complex deals, building estimates, responding to RFPs, and writing SOWs - Applied knowledge of Salesforce and the Sales, Services, and Marketing functions. - Experience reviewing and refining AI-assisted outputs with a structured approach to quality, compliance, and brand tone - Ability to develop practical solutions and methodologies on the Salesforce platform. - Proven ability to lead cross-functional work, and manage concurrent pursuits - Excellent communication skills with executives, product owners, and engineers - Must have full-time permanent US work authorization Additional Preferred Experience/Skills: - Bachelor’s Degree preferred, or equivalent experience - Salesforce certifications - Experience with Rebate Management, Telematics data integration, and preventative maintenance modeling. - Track record improving pre-sales cycle time, accuracy, and margin through process redesign and automation Why Coastal, and what we offer: - Flexible working hours with an emphasis on a life-work balance (in that order!) - Remote friendly - “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA; Lexington, KY - Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage - Competitive quarterly bonus opportunities - Continuing education and certification reimbursements, specifically within the Salesforce & Snowflake ecosystems; plus occasional in-house competitions with spot bonuses - A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more - Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events. - Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance - Opportunities for accelerated growth, networking, and career guidance and support - Trust, transparency and respect across all levels of the company Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Solution Engineer - Sales (TMT) Coastal is seeking a Solution Engineer (TMT focus) to be a critical technical partner in our sales process, primarily focusing on the execution, support, and technical enablement for active opportunities in the technology, media & telecommunications industry sector. This role requires strong technical execution, foundational knowledge of the Salesforce platform, and a dedication to learning and mastering our pre-sales methodology. Role Responsibilities: - Support and facilitate discovery and scoping sessions, focusing on gathering and documenting detailed technical and functional requirements from potential clients. - Translate goals into solution options across Communications Cloud, Revenue Cloud (CPQ), and high-scale Mulesoft integrations. - Build clear level-of-effort estimates, staffing plans, timelines, and assumptions from discovery inputs and complexity drivers - Map pre-sales processes, identify bottlenecks, and recommend realistic agent use that reduces cycle time and improves consistency - Maintain templates, playbooks, and reusable components to improve speed, margin, and win rate - Prep and maintain demo environments (orgs) and conduct solution demos for potential clients. - Present solution and commercial narratives to executives and technical stakeholders - Provide technical content for RFI, RFP, or RFQs as needed. - Align pricing, terms, and assumptions with Sales and Delivery, and ensure a clean, documented handoff into execution Experience/Skills Required: - 5+ years in pre-sales, solution architecture, or technical leadership in Salesforce consulting - Strong background in solution design for SaaS, Media streaming, or Telecom focus areas. - Demonstrated success shaping complex deals, building estimates, responding to RFPs, and writing SOWs - Applied knowledge of Salesforce and the Sales, Services, and Marketing functions. - Experience reviewing and refining AI-assisted outputs with a structured approach to quality, compliance, and brand tone - Ability to develop practical solutions and methodologies on the Salesforce platform. - Proven ability to lead cross-functional work, and manage concurrent pursuits - Excellent communication skills with executives, product owners, and engineers - Must have full-time permanent US work authorization Additional Preferred Experience/Skills: - Bachelor’s Degree preferred, or equivalent experience - Salesforce certifications - Experience with Usage-based pricing, churn prediction models, and complex product catalogs. - Track record improving pre-sales cycle time, accuracy, and margin through process redesign and automation Why Coastal, and what we offer: - Flexible working hours with an emphasis on a life-work balance (in that order!) - Remote friendly - “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA; Lexington, KY - Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage - Competitive quarterly bonus opportunities - Continuing education and certification reimbursements, specifically within the Salesforce & Snowflake ecosystems; plus occasional in-house competitions with spot bonuses - A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more - Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events. - Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance - Opportunities for accelerated growth, networking, and career guidance and support - Trust, transparency and respect across all levels of the company Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.