• Oversee a team of Technical Account Managers • Drive long-term customer success using a data-driven approach • Foster professional development and maintain alignment with company values • Develop and deploy AI-assisted workflows for technical health checks

• Own a defined portfolio of TrustFlight accounts from contract signature through to renewal and beyond, serving as the primary commercial and relationship contact for each account. • Manage renewals proactively: understand each account’s contract timeline, anticipate risk early, and ensure the commercial conversation is never a surprise. • Identify and develop expansion opportunities within existing accounts, additional products, increased user seats, services engagements, and work with internal teams to bring those conversations to close. • Conduct regular, structured business reviews with key stakeholders, typically Directors of Safety, Heads of Compliance, Quality Managers, Continuing Airworthiness Managers, and VP Operations, focusing on adoption, outcomes, and the client’s evolving priorities. • Monitor account health: track product adoption, identify early signals of dissatisfaction or underutilisation, and intervene proactively before risk becomes churn. • Develop a deep understanding of each customer’s operational context, their regulatory environment, their internal workflows, their strategic priorities, so that TrustFlight’s roadmap and portfolio are always connected to what matters to them. • Collaborate closely with the AE team on expansion opportunities that require new business development skills, and with Product and Services teams to ensure customers are deriving maximum value from what they’ve bought. • Build multi-threaded relationships within accounts, not just with the primary contact, but across safety, operations, compliance, IT, and leadership, so that the relationship is resilient to personnel changes. • Maintain accurate account records, renewal forecasts, and expansion pipeline in HubSpot, with clear visibility at every stage. • Represent TrustFlight at industry events and support customers in sharing their success stories with the wider aviation community. • Travel regularly to client sites and industry events to maintain strong customer relationships.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers a dynamic opportunity to manage and grow relationships with existing customers, helping them fully leverage product offerings to drive business impact. As a Pro Account Manager, you will combine consultative sales expertise with strategic business insights to identify upsell opportunities, conduct product demonstrations, and negotiate agreements that benefit both the customer and organization. You will serve as the voice of the customer, providing feedback to product teams while ensuring adoption and utilization of services. This role is highly collaborative, requiring coordination across onboarding, adoption, and customer success teams to deliver measurable value. Success in this position directly contributes to revenue growth, customer satisfaction, and long-term partnerships. You will thrive in a fast-paced, results-driven environment where strategic thinking, creativity, and relationship-building are essential. - Build and maintain strong, long-term relationships with assigned customer accounts to identify upsell opportunities and drive product adoption. - Conduct outbound prospecting, discovery calls, product demonstrations, and contract negotiations to maximize customer engagement and revenue growth. - Develop a deep understanding of customers’ business needs, growth opportunities, and pain points to recommend the appropriate suite of products. - Serve as the customer advocate by providing feedback to product teams to influence feature prioritization and improve overall product experience. - Accurately assess and forecast sales activity and revenue goals while maintaining a robust pipeline. - Collaborate with onboarding, adoption, and customer success teams to ensure customers are fully leveraging available products and services. Qualifications - 2–3 years of experience in a sales role with quota responsibility. - 1–2 years of SaaS or software sales experience preferred, including consultative sales, upselling, and product demonstrations. - Experience selling to external customers, including C-suite executives, and managing multiple product lines or services. - Strong analytical skills and familiarity with Salesforce or similar CRM platforms. - Self-motivated, creative thinker with the ability to adapt to customer needs and solve problems independently. - Bachelor’s degree preferred but not required. - Prior experience or connections within the home services or construction industry is a plus. Requirements - 2–3 years of experience in a sales role with quota responsibility. - 1–2 years of SaaS or software sales experience preferred, including consultative sales, upselling, and product demonstrations. - Experience selling to external customers, including C-suite executives, and managing multiple product lines or services. - Strong analytical skills and familiarity with Salesforce or similar CRM platforms. - Self-motivated, creative thinker with the ability to adapt to customer needs and solve problems independently. - Bachelor’s degree preferred but not required. - Prior experience or connections within the home services or construction industry is a plus. Benefits - Competitive base salary ($92,200–$98,700 USD for U.S. candidates) with commission eligibility. - Equity opportunities as part of the total compensation package. - Flexible work schedules and generous time-off policies. - Comprehensive health coverage, including medical, dental, and vision, with significant employer contributions. - Holistic wellness support, including telehealth, fertility services, parental support, and mental health programs. - Retirement plan options with 401(k) match. - Recognition programs, peer-nominated awards, and professional development opportunities. - Additional perks including legal advisory, financial planning tools, pet insurance, and adoption support.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Supervisor is a driven, engaged client service professional who thrives in a collaborative team atmosphere and excels at developing unique solutions that differentiate our client’s brands in the market. This is a Fixed-Term contract role, not a staff position. Pharmaceutical Agency experience required. What you’ll do - Managing a digital brand focused on websites. - Build and sustain relationships with key clients grounded in an understanding of their business goals. - Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health. - Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders. - Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications. - Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team. - Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team. - Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly. - Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts. - Demonstrates and applies extensive knowledge on MG United and gMG VYVGART. - Responsible for managing daily account work on MG United, ensuring that projects are on time and meet client expectations. - Responsible for flawless execution. - Manages budget tracking and communication about budget status/tracking internally, relaying to leadership when project is out of scope or needs re-estimate (estimate vs actual; % complete; etc.). - Exhibits sound judgement to anticipate and effectively solve challenges. Is a collaborative partner with a solution-oriented mindset. - Demonstrates effective communication skills internally and externally. - Identifies effectively when to escalate and when to problem solve on their own. - Thinks analytically about data-driven insights to push brand strategy forward. - Applies past learnings to future initiatives. - Effectively writes clear and concise project briefs with little to no input from leadership. - Exhibits bigger picture thinking about the brand as a whole and how dots connect to day-to-day project work. - Facilitates and leads tactical meetings and MRC discussions. - Has baseline knowledge of MRC submission process, Veeva (or similar submission software) and can review MRC comments effectively. - Can balance the need for process and flexibility to effectively manage clients and internal team members. - May serve as a dotted line manager to AE or SAE reports; mentors and grows more junior level employees. Qualifications - 5+ years of experience managing client relationships in an agency environment with a background in digital tactics focused on websites. - Experience in pharmaceutical marketing is required. - Proven ability to collaborate across functions and project teams in a dynamic environment. - Experience in managing pharma brand launch in rare disease is preferred. - Demonstrated verbal and written communication skills. Requirements - $100,000 - $115,000 a year. Benefits - 401K plan with an employer match contribution up to 4% (immediately vested). - Life insurance, disability coverage, and medical, dental, and vision plans for peace of mind. - Flexible working arrangements, including hybrid and remote work, along with the option to work from anywhere across the globe two weeks each year. - 20 vacation days plus one personal well-being day, recognize 9 public holidays, along with gifted end-of-year holidays and an early Summer Friday finish in June, July, and August. - Access free counselling through our employee assistance program and personalized health support. - Enhanced maternity, paternity, family leave, and fertility policies provide support across every stage of your family-planning journey. - Continuous opportunities to professionally develop with on-demand training, support, and global mobility opportunities across the business.