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Identity-first security for every machine.
Senior Community and Engagement Manager
Location
United States
Posted
94 days ago
Salary
0
Seniority
Senior
Job Description
Senior Community and Engagement Manager
Keyfactor
• Build and launch Keyfactor’s customer community, leading vendor selection, platform setup, governance, and go-to-market planning • Own day-to-day community management, including moderation, member engagement, and ensuring a high-quality, valuable experience • Develop and execute a community growth strategy to drive adoption and engagement across customers, end users, and internal teams • Own the community content and engagement strategy, creating programs and experiences that drive participation and long-term stickiness • Lead customer workshops and virtual training programs, including product deep dives, in partnership with Product, Customer Success, and technical SMEs • Identify and engage customer advocates, supporting references, speaking opportunities, and third-party review generation • Partner cross-functionally with Product, Customer Success, and Marketing to align community insights with adoption and customer outcomes • Measure and optimize performance, using data and feedback to continuously improve community health, engagement, and impact
Job Requirements
- 5+ years of experience in community management, product marketing, or lifecycle marketing, ideally in B2B cybersecurity
- Proven experience building, managing, and scaling an owned customer or user community
- A data-driven mindset, with experience defining success metrics, tracking community health and engagement, and using insights to continuously optimize programs, content, and experiences
- Strong understanding of community engagement strategies, content planning, and moderation best practices
- Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences
- Strong cross-functional collaboration skills, particularly with Customer Success, Product Management, and Marketing teams
- Experience supporting customer advocacy programs, including reviews, references, or customer champions
- A customer-first mindset with a passion for building meaningful, long-term customer relationships.
Benefits
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
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