Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Homecare Specialist II 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As a Homecare Specialist II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: - Managing order release, billing setup, and documentation follow-up to support timely revenue realization. - Reviewing orders in ship pending for missing elements and coordinating with internal/external customers to obtain required information for release. - Partnering with Sales and internal stakeholders to obtain approvals and resolve issues that prevent order release or billing. - Prioritizing daily worklists based on departmental inflows to minimize billing delays and revenue loss, including recertifications/reauthorizations for subsequent rental cycles. - Maintaining courteous, timely customer communication while identifying process improvements, providing peer backup coverage, and completing additional assigned responsibilities. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: - High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution AND five (5) years of experience in customer service, call center, and/or healthcare collections Additional qualifications that could help you succeed even further in this role include: - Experience with Microsoft Office applications. - Strong customer service skills with demonstrated ability to interact professionally with employees and external contacts while maintaining a positive, service-oriented approach. - Experience working with ERP and related systems (e.g., HERO, Oracle, Delair, FileNet, Genesis). - Strong critical thinking skills and demonstrated ability to work independently and in a team environment. - Ability to multi-task and adapt in a fast-paced, changing environment. - Demonstrated ability to maintain confidentiality, exercise discretion, and apply sound business judgment. Work location: Remote – United States Travel: less than 10% Relocation Assistance: Not authorized Additional Requirements Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Applicable to US Applicants Only:The expected compensation range for this position is $56,400 - $77,550, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms.

Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our Customer Support team to help us out. As a member of our Customer Support team, you’ll make sure our users are charmed by warmth and competence when they have questions or needs that aren’t being met by our product. You’ll radiate intelligence while exercising your best human qualities, like compassion and empathy, even in the face of frustration. You’ll need to understand how our product works in detail. Banking* has a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn’t always easy, but if you’re good at your job, our users will never know it. *Mercury is a financial technology company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Here are some things you’ll do on the job: - Answer user questions over chat, email, and phone - Handle user account requests, including application processing, card disputes, missing payments, card shipments, and a whole lot more - Teach customers how to use our product (hopefully most of it is self-explanatory), and translate user confusion into product suggestions - Identify the systemic flaws that lead to user problems - Work with our engineering team to find and squash bugs - Communicate our users' needs to our partner banks and work with them to improve their products and processes - Write help articles and FAQs - Learn our internal tools and figure out how to improve them - Put in place processes to make your job more efficient - Help with other compliance and customer tasks - Create and sustain warm relationships with our users - Help build out the customer support and ops infrastructure at Mercury You should: - Have 2+ years of experience in a Customer Experience / Customer Support role - Consistently exercise empathy - Exude competence - Always seek to answer the question behind the question - Understand how to translate complex terminology into clear, human user communication - Enjoy thinking about how to automate as much of your job as possible - Keep a clean, ordered inbox - Stay calm and collected while working on ten things at once - Feel confident talking with startup folks in person, over chat, or on the phone - Use creativity while working within difficult constraints - Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate when it comes to their businesses) - And ideally, have a love for language Schedule Information: - Required: you will need to be excited to work at least one weekend day per 5 day shift! - Schedule options: - Sunday - Thursday - Tuesday - Saturday - Or, if your ideal working time consists of both Saturday and Sunday, we can accommodate that, too! - Your working schedule will be fixed - this is long-term commitment, not a rotating shift The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. We welcome candidates from diverse backgrounds and varying levels of experience, as we are hiring for this position across multiple levels. The specific base salary offer details will be determined based on a number of factors, including relevant experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: - US employees in the New York City, Los Angeles, Seattle, or San Francisco Bay Area: $48,100 - $58,400 - US employees outside of the New York City, Los Angeles, Seattle, or San Francisco Bay Area: $43,300 - $52,500 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-AS1

• Provide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionally • Thoroughly and accurately document all customer accounts immediately after any action • Effectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries before escalating. • Assist with simple certificate requests and manage email inboxes • Self-manage tasks, taking initiative and working independently with minimal supervision to ensure optimal service • Adapt quickly to shifting customer needs and channel demands, while demonstrating empathy in every customer interaction • Provide frontline feedback on recurring customer pain points to improve processes and AI responses • Required to perform other duties as requested, directed, or assigned

• Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time • Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary • Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction