This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Service Specialist, you’ll serve as the voice of Gathr– working as a problem solver for our customers. This is a high-energy, fast-paced role with unlimited opportunity to learn, grow and work with a talented and supportive team. If you like helping others and feel rewarded by making someone’s day a little better, this is the role for you. The ability to empathize, stay calm and not take customer frustration personally are traits that are especially successful in this role. This position will report directly to the Customer Service Manager. Responsibilities - Receive and handle customer inquiries and complaints - Communicate with customers by email, phone, and chat - Communicate with production, sales, or warehouse personnel to expedite and track shipments - Review order status and correct order errors - Provide timely feedback regarding system needs, process improvements, website issues and customer concerns - Meet individual and team customer-focused goals - Additional tasks as needed Qualifications - 2-4 years customer service experience - Excellent oral and written communication skills - Demonstrated successful customer service and interpersonal skills - High level of initiative and problem-solving skills Requirements - Ability to work in a fast-paced environment and adapt quickly to change, demonstrates learning agility with desire to grow and develop - Leverages creative thinking, problem solves and generates successful solutions through strategic agility - Ability to build credible, effective relationships with stakeholders and hiring managers - Team player with a growth, development and challenge accepted mindset - Excellent verbal and written communication and interpersonal skills - Analytical with reporting fundamentals and quality decision making skills - Excellent customer focus with professional presence - Self-directed, motivated and the ability to organize and prioritize multiple tasks and projects - Proficient in using technology, Microsoft 365 strongly preferred Physical Requirements - The person in this position needs to occasionally move about inside the office to access filing cabinets, meeting rooms, copier/printer, etc. - Must be able to communicate effectively with employees through multiple forms of technology with telephone and computer. - Must be able to receive and convey information. - Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions. Work Environment - Works in an office environment and is able to work from home.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking organized and motivated individuals to join our team as Trip Planning Coordinators. In this role, you will assist clients in organizing and coordinating travel experiences while ensuring each trip is planned with attention to detail and accuracy. This opportunity is ideal for individuals who enjoy travel, research, and helping others design well-organized trips. Trip Planning Coordinators utilize established booking platforms and travel resources to assist with reservations, itinerary development, and travel logistics. - Assist clients in planning and coordinating trips including flights, hotels, cruises, transportation, and vacation packages - Research destinations and provide travel recommendations based on client preferences and budgets - Organize detailed travel itineraries to ensure all trip components are clearly outlined - Communicate with travel suppliers and partners to confirm reservations and availability - Maintain accurate records of bookings, confirmations, and client communications - Provide guidance on travel schedules, documentation requirements, and itinerary details - Support travelers with questions or itinerary updates before and during their trips - Stay informed about travel promotions, supplier updates, and destination information Qualifications - Strong organizational and communication skills - Ability to manage multiple travel requests and client needs simultaneously - Customer-focused mindset with strong attention to detail - Comfortable working independently in a remote environment - Basic computer proficiency and ability to use online booking systems - Interest in travel, tourism, hospitality, or trip planning - Previous experience in customer service, hospitality, logistics, or travel planning is helpful but not required Benefits - Flexible remote work environment - Access to professional training and travel industry resources - Opportunities to develop expertise in trip planning and travel coordination - Supportive team environment focused on professional development - Potential travel-related incentives and industry perks Additional Information This role offers flexibility and access to tools and resources designed to support individuals in coordinating travel experiences and assisting clients throughout the trip planning process. Applicants should be comfortable working remotely and communicating with clients and travel partners through digital platforms. Salary: $50,000 - $70,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Anticipated End Date: 2026-03-18 Position Title: Outreach Care Specialist Job Description: Outreach Care Specialist Location: This role enables associates to work virtually (in CO, CT, GA, IN, KY, ME, MO, NH, NV, NY, OH, VA, or WI) full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office Please note that per our policy on hybrid/virtual/ work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law Hours: Monday - Friday, 8:00 am - 5:00 pm EST A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication and compassion to see what's possible and what's better. Born out of one of the largest healthcare systems organization in the United States, our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges. The Outreach Care Specialist is responsible for supporting the non-clinical, dedicated support for our Federal Employees Program within the Behavioral Health Case Management Team. The Outreach Care Specialist will work remotely to serve 13 states. How you will make an impact: - Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs. - Assesses member compliance with behavioral health treatment plans via telephone. - Identifies barriers to plan compliance and coordinates resolutions. - Identifies opportunities that impact quality goals and recommends process improvements. - Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider. - Coordinates identification of and referral to local, state or federally funded programs. - Coaches members on ways to reduce health risks. - Prepares reports to document case and compliance updates. - Establishes and maintains relationships with agencies identified in appropriate contract. - Serves as preceptor for new associates and participates in or leads projects with cross-functional teams. - Entering and processing referrals received from different entities. Minimum Requirements: - Requires a H.S. diploma or equivalent and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities & Experiences: - Behavioral health experience preferred. - Case Management experience preferred. - Certified nurse assistant or certified medical assistant and/or BS/BA degree in a related field preferred. - Experience in areas of problem-solving and resource identification for whole healthcare needs is strongly preferred. - Behavioral health experience preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $19.42 to $34.97 Locations: Colorado, Nevada, New York, and Ohio. In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. *The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: MED > Care Coord & Care Mgmt (Non-Licensed) Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

• Provide expert assistance via live chat, email, and phone. • Maintain a high performance standard, consistently resolving a minimum of 8 tickets per hour while maintaining top-tier customer satisfaction scores. • Work alongside our AI agents, who handle initial triage. You will step in to manage complex human interactions and ensure a seamless customer journey. • Go beyond the script to troubleshoot software bugs and navigation issues. You will be the "power user" of the CE Broker platform. • Proactively surface product feedback and recurring friction points to our internal teams to help improve the CE Broker user experience. • Collaborate with the team to enhance our internal knowledge base and streamline support documentation.