• Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. • Responds to each with accurate and timely information utilizing the highest customer service and quality standards • Works as part of a team and others to support one or more of the service delivery teams • Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction • Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized • Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information

Job Description Summary Organization's Summary Statement: The A. James Clark School of Engineering at the University of Maryland serves as the catalyst for high-quality research, innovation, and learning, delivering on a promise that all graduates will leave ready to impact the Grand Challenges (e.g., energy, environment, security, and human health) of the 21st century. The Clark School is dedicated to leading and transforming the engineering discipline and profession, to accelerating entrepreneurship, and to transforming research and learning activities into new innovations that benefit millions. The Center for Advanced Transportation Technology (CATT) Laboratory is the industry leader for transportation information analysis, visualization, and user interface design. We provide cutting-edge analytics products and an integrated suite of situational awareness tools for transportation practitioners. These products and services are rapidly changing the way governments operate and make decisions. You can learn more about our products at https://ritis.org/. We receive hundreds of gigabytes of transportation data daily, making our petabytes of archived data likely the largest collection of traffic data in the world. Our clients use our software to monitor real-time operations and analyze historical data to generate valuable insights. Our work saves taxpayers money, improves the environment, and saves lives! We’re as passionate about transportation as we are about building great software. We care about building usable, stable, and secure software to analyze massive amounts of data. We use cutting-edge tech to build and maintain our software. We have a mature development process and use industry best practices to build the best software possible. Our team is composed of application developers, analysts, UX designers, data scientists, IT, quality assurance specialists, and customer support operating in an Agile environment. Our office is in College Park near the University of Maryland, easily accessible by DC Metro, MARC train, bus, car, and bike. Local employees are welcome to work in our office, or other locations, with a flexible schedule around our core hours. We also have many employees who are fully remote and work from different states. UMD requires all employees to live in the US, and we periodically bring remote employees to work with colleagues on-site. We believe varied perspectives build better products, are proud to have a diverse team, and encourage people of all backgrounds to apply. When you join our team, you will work to define, document, and test a wide variety of transportation data analytics and operations applications. You will learn new skills and stay current with industry best practices and emerging technologies. The CATT Lab is looking for an engaging Customer Support Specialist to grow our customer success capability. This person will provide ongoing technical support – troubleshooting and analyzing issues and solutions through a ticket tracking system. They will engage with developers to coordinate bug fixes and new work requests. This position will assist in customer outreach and education by creating knowledge base content, assisting with new user onboarding and advocating for features that spark customer delight. This role requires an outgoing, confident individual with excellent verbal and written communication skills and advanced computer skills. If you thrive in a fast-paced environment and have the ability to provide an excellent, 100% customer service focused experience to customers with every interaction, this is a job for you. The successful candidate will be highly motivated, self-started, who has a passion for excellence and values integrity, innovation, and success. Primary Job Responsibilities Develop an extensive working knowledge of the CATT Lab product suite. Provide end-user application support via phone, email and a helpdesk tool. Respond to customer inquiries and assist in resolving problems and complaints. Act as a liaison between customers, industry experts, and software developers. Participate with CATT Lab development staff in testing new releases of the product suite. Work with CATT Lab sales and executive staff to support sales efforts. Assist in development of multimedia online learning materials. Identify and assist in implementation of process improvements. Provide monthly and quarterly reports to management and customers. Assist in onboarding new customers by facilitating new user training in person and remote, and by producing knowledge base guides and course materials. Minimum Qualifications Bachelor’s degree or equivalent work experience in business management, information systems, communications, quality assurance, or related fields. Ability to anticipate areas of difficult and/or questions and quickly respond to inquiries from customers in well-written emails and/or phone support. Excellent interpersonal, written, and verbal communication skills. Ability to cultivate positive working relationships with customers and co-workers. Ability to effectively communicate technical information in non-technical terms. Analytical and troubleshooting skills. Demonstrated professional writing skills. Proven ability to be detail-oriented and handle a heavy workload in a fast paced environment. Excellent organizational and time management skills. 1+ years of experience using a support ticketing system including but not limited to Jira, Jira Service Management, Zendesk, Salesforce or ServiceNow. 2+ years of enterprise software support experience. Preferences Experience diagnosing problems with software products. Technical support experience. Testing and quality assurance experience. Familiarity with SQL and XML. Knowledge of TSMO, traffic research, and/or other transportation operations. 4+ years of enterprise software support experience. Experience with our support tools: Jira, Confluence, Slack, Superset, Zendesk. Physical Demands: Sedentary work performed in an office environment. Regularly required to communicate and exchange information and to use technology/devices. Position can be 100% remote" (US based only) Licenses/ Certifications: NA Additional Job Details Required Application Materials: - CV/Resume - References upon request Best Consideration Date: NA Posting Close Date: 10/16/2026 Open Until Filled: YES Financial Disclosure Required NoFor more information on Financial Disclosure, please visit Maryland's State Ethics Commission website. Department ENGR-Civil-Center for Advanced Transportation Technology Worker Sub-Type Faculty Regular Salary Range $75,000-95,000 Benefits Summary For more information on Regular Faculty benefits, select this link. Background Checks Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed. Employment Eligibility The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment. EEO Statement The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy. Title IX Non-Discrimination Notice Resources - Learn how military skills translate to civilian opportunities with O*Net Online Search Firm Managed Recruitment There are some positions that are not advertised on this career site as the search is being managed by a Search Firm. Please visit the link below to see these available opportunities: Search Firm Managed Vacancies

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Help us elevate our member care to a whole new level! Join our Aetna Team as an industry leader in serving dual eligible populations by utilizing best-in-class operating and clinical models. You can have life-changing impact on our Dual Eligible Special Needs Plan (D-SNP) members, who are enrolled in Medicare and Medicaid and present with a wide range of complex health and social challenges. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members' health care and social determinant needs. Join us in this exciting opportunity as we grow and expand D-SNP to change lives in new markets across the country. The Transition of Care Coach is responsible for care coordination of our members who are experiencing a significant change in health status which has resulted in the necessity of an emergency department visit, inpatient, skilled nursing, or rehabilitative stay. The TOC Coach ensures the member experiences a seamless transition to their next care setting and facilitates post-discharge goal attainment by: - Complete post-discharge questionnaire, which may be market specific. - Providing comprehensive discharge planning - Ensures the member has filled/received their medication(s) and has an understanding on how to take their ordered medications. - Benefit education - Provides clinical assistance to determine appropriate services and supports due to member’s health needs (including but not limited to: Prior Authorizations, Coordination with PCP and Specialty providers, Condition Management information and education, Medication management, Community Resources and supports) - Evaluation of health and social indicators - Identifies and engages barriers to achieving optimal member health. - Uses discretion to apply strategies to reduce member risk. - Presents cases at case conferences for multidisciplinary focus to benefit overall member management. - Facilitates overall care coordination with the care team to ensure member achieves optimal wellness within the confines of the member’s condition(s) and abilities to self-manage. - Coordinates post-discharge meal delivery, assists with securing DME, and helps to ensure timely physician follow-up. - Understands Payer/Plan benefits, policies, procedures, and can articulate them effectively to providers, members, and other key personnel. - Updates the Care Plan for any change in condition or behavioral health status. Our TOC Coaches are frontline advocates for members who cannot advocate for themselves. The TOC team will review prior claims to address potential impact on current case management and eligibility status. Assessments and/or questionnaires are designed to use a holistic approach to identify the need for a referral to clinical resources for assistance in functionality. What you will do - Responsible for completing outreach cadence calls and post-discharge questionnaires within required compliance driven timelines. - Utilizes weekly and daily reporting to identify utilization for the purpose of reducing Emergency Department Utilization and 30-day hospital readmissions. - Follows members identified as inpatient in hospitals (whether planned or unplanned admission) and then throughout the subsequent care continuum until member can return to prior level of functioning in the community. - Facilitates Interdisciplinary Care Team Meetings with Social Services, Care Management, PCP and other key players to discuss service needs and support safe transitions Required Qualifications - 2+ years’ work experience as a Licensed Practical Nurse (LPN) - Candidate must be a Licensed Practical Nurse (LPN) with active and unrestricted status - Discharge planning experience - Advanced proficiency in Microsoft Word, Excel, and Outlook - Ability to multitask, prioritize, and effectively adapt to a fast-paced changing environment while providing outstanding care - Effective verbal and written communication skills - Self-motivated, energetic, detail-oriented, highly organized, tech-savvy Licensed Practical Nurses Preferred Qualifications - Bilingual Education - High School Diploma OR Equivalent Experience (REQUIRED) - Associate's Degree (PREFERRED) - Bachelor's Degree (PREFERRED) License - Active and unrestricted Licensed Practical Nurse (LPN) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $43.78 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/13/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Overview Complaints Handler – Banking & Financial Services (Remote) Expression of Interest Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK). Please note that at this stage we are collecting expressions of interest in the role, and will be in touch with successful candidates to arrange interviews. Start Dates: Various 2026 - Salary: From £30,000 per annum - Location: Work From Home - Training: 2 weeks then 2 weeks Grad Bay - Contract: Permanent, Full Time (40hrs) (must be fully flex) - Background Checking: - Right to Work in the UK - Criminal Record Check - Credit Check - CIFAS and Sanctions checks - Any other associated checks Job Profile Summary We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints. Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change. The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times. Job Description - Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. - Prepare routine letters, memoranda and reports for approval, while following up on pending issues. - Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. - Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. - Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. - Develop personal capabilities using existing formal and informal training opportunities.Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). - Collect and prepare standard data related to ongoing issues. Essential Experience: - Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK - Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps - Excellent verbal and written communicaton - Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines - Objection handling whilst remaining professional Values we look for you to have: - Process Excellence- Doing things well means something to you and you will always strive to improve on your work. - Collaboration- You enjoy working with others and you like working as a team player. - Communication- You can speak and write clearly and in a confident manner. - Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. - Open-Mindedness- You are able to be open to different ways of thinking and new ideas. - Critical Thinking- You are able to think logically when making decisions. - Solution Orientation- Having a forward thinking mindset focused on resolving challenges. - Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.