Anticipated End Date: 2026-03-18 Position Title: Outreach Care Specialist Job Description: Outreach Care Specialist Location: This role enables associates to work virtually (in CO, CT, GA, IN, KY, ME, MO, NH, NV, NY, OH, VA, or WI) full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office Please note that per our policy on hybrid/virtual/ work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law Hours: Monday - Friday, 8:00 am - 5:00 pm EST A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication and compassion to see what's possible and what's better. Born out of one of the largest healthcare systems organization in the United States, our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges. The Outreach Care Specialist is responsible for supporting the non-clinical, dedicated support for our Federal Employees Program within the Behavioral Health Case Management Team. The Outreach Care Specialist will work remotely to serve 13 states. How you will make an impact: - Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs. - Assesses member compliance with behavioral health treatment plans via telephone. - Identifies barriers to plan compliance and coordinates resolutions. - Identifies opportunities that impact quality goals and recommends process improvements. - Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider. - Coordinates identification of and referral to local, state or federally funded programs. - Coaches members on ways to reduce health risks. - Prepares reports to document case and compliance updates. - Establishes and maintains relationships with agencies identified in appropriate contract. - Serves as preceptor for new associates and participates in or leads projects with cross-functional teams. - Entering and processing referrals received from different entities. Minimum Requirements: - Requires a H.S. diploma or equivalent and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities & Experiences: - Behavioral health experience preferred. - Case Management experience preferred. - Certified nurse assistant or certified medical assistant and/or BS/BA degree in a related field preferred. - Experience in areas of problem-solving and resource identification for whole healthcare needs is strongly preferred. - Behavioral health experience preferred. For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $19.42 to $34.97 Locations: Colorado, Nevada, New York, and Ohio. In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. *The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: MED > Care Coord & Care Mgmt (Non-Licensed) Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

• Provide expert assistance via live chat, email, and phone. • Maintain a high performance standard, consistently resolving a minimum of 8 tickets per hour while maintaining top-tier customer satisfaction scores. • Work alongside our AI agents, who handle initial triage. You will step in to manage complex human interactions and ensure a seamless customer journey. • Go beyond the script to troubleshoot software bugs and navigation issues. You will be the "power user" of the CE Broker platform. • Proactively surface product feedback and recurring friction points to our internal teams to help improve the CE Broker user experience. • Collaborate with the team to enhance our internal knowledge base and streamline support documentation.

• Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc. • Responds to each with accurate and timely information utilizing the highest customer service and quality standards • Works as part of a team and others to support one or more of the service delivery teams • Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction • Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized • Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information

Job Description Summary Organization's Summary Statement: The A. James Clark School of Engineering at the University of Maryland serves as the catalyst for high-quality research, innovation, and learning, delivering on a promise that all graduates will leave ready to impact the Grand Challenges (e.g., energy, environment, security, and human health) of the 21st century. The Clark School is dedicated to leading and transforming the engineering discipline and profession, to accelerating entrepreneurship, and to transforming research and learning activities into new innovations that benefit millions. The Center for Advanced Transportation Technology (CATT) Laboratory is the industry leader for transportation information analysis, visualization, and user interface design. We provide cutting-edge analytics products and an integrated suite of situational awareness tools for transportation practitioners. These products and services are rapidly changing the way governments operate and make decisions. You can learn more about our products at https://ritis.org/. We receive hundreds of gigabytes of transportation data daily, making our petabytes of archived data likely the largest collection of traffic data in the world. Our clients use our software to monitor real-time operations and analyze historical data to generate valuable insights. Our work saves taxpayers money, improves the environment, and saves lives! We’re as passionate about transportation as we are about building great software. We care about building usable, stable, and secure software to analyze massive amounts of data. We use cutting-edge tech to build and maintain our software. We have a mature development process and use industry best practices to build the best software possible. Our team is composed of application developers, analysts, UX designers, data scientists, IT, quality assurance specialists, and customer support operating in an Agile environment. Our office is in College Park near the University of Maryland, easily accessible by DC Metro, MARC train, bus, car, and bike. Local employees are welcome to work in our office, or other locations, with a flexible schedule around our core hours. We also have many employees who are fully remote and work from different states. UMD requires all employees to live in the US, and we periodically bring remote employees to work with colleagues on-site. We believe varied perspectives build better products, are proud to have a diverse team, and encourage people of all backgrounds to apply. When you join our team, you will work to define, document, and test a wide variety of transportation data analytics and operations applications. You will learn new skills and stay current with industry best practices and emerging technologies. The CATT Lab is looking for an engaging Customer Support Specialist to grow our customer success capability. This person will provide ongoing technical support – troubleshooting and analyzing issues and solutions through a ticket tracking system. They will engage with developers to coordinate bug fixes and new work requests. This position will assist in customer outreach and education by creating knowledge base content, assisting with new user onboarding and advocating for features that spark customer delight. This role requires an outgoing, confident individual with excellent verbal and written communication skills and advanced computer skills. If you thrive in a fast-paced environment and have the ability to provide an excellent, 100% customer service focused experience to customers with every interaction, this is a job for you. The successful candidate will be highly motivated, self-started, who has a passion for excellence and values integrity, innovation, and success. Primary Job Responsibilities Develop an extensive working knowledge of the CATT Lab product suite. Provide end-user application support via phone, email and a helpdesk tool. Respond to customer inquiries and assist in resolving problems and complaints. Act as a liaison between customers, industry experts, and software developers. Participate with CATT Lab development staff in testing new releases of the product suite. Work with CATT Lab sales and executive staff to support sales efforts. Assist in development of multimedia online learning materials. Identify and assist in implementation of process improvements. Provide monthly and quarterly reports to management and customers. Assist in onboarding new customers by facilitating new user training in person and remote, and by producing knowledge base guides and course materials. Minimum Qualifications Bachelor’s degree or equivalent work experience in business management, information systems, communications, quality assurance, or related fields. Ability to anticipate areas of difficult and/or questions and quickly respond to inquiries from customers in well-written emails and/or phone support. Excellent interpersonal, written, and verbal communication skills. Ability to cultivate positive working relationships with customers and co-workers. Ability to effectively communicate technical information in non-technical terms. Analytical and troubleshooting skills. Demonstrated professional writing skills. Proven ability to be detail-oriented and handle a heavy workload in a fast paced environment. Excellent organizational and time management skills. 1+ years of experience using a support ticketing system including but not limited to Jira, Jira Service Management, Zendesk, Salesforce or ServiceNow. 2+ years of enterprise software support experience. Preferences Experience diagnosing problems with software products. Technical support experience. Testing and quality assurance experience. Familiarity with SQL and XML. Knowledge of TSMO, traffic research, and/or other transportation operations. 4+ years of enterprise software support experience. Experience with our support tools: Jira, Confluence, Slack, Superset, Zendesk. Physical Demands: Sedentary work performed in an office environment. Regularly required to communicate and exchange information and to use technology/devices. Position can be 100% remote" (US based only) Licenses/ Certifications: NA Additional Job Details Required Application Materials: - CV/Resume - References upon request Best Consideration Date: NA Posting Close Date: 10/16/2026 Open Until Filled: YES Financial Disclosure Required NoFor more information on Financial Disclosure, please visit Maryland's State Ethics Commission website. Department ENGR-Civil-Center for Advanced Transportation Technology Worker Sub-Type Faculty Regular Salary Range $75,000-95,000 Benefits Summary For more information on Regular Faculty benefits, select this link. Background Checks Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed. Employment Eligibility The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment. EEO Statement The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy. Title IX Non-Discrimination Notice Resources - Learn how military skills translate to civilian opportunities with O*Net Online Search Firm Managed Recruitment There are some positions that are not advertised on this career site as the search is being managed by a Search Firm. Please visit the link below to see these available opportunities: Search Firm Managed Vacancies