• The Key Account Rep will primarily be focused on supporting the Account Executives (AE’s), while learning the Computing and Print industry through education and development with Customer Care, Products, Solutions, Distribution and Sourcing. • Work directly with assigned AE’s, AM’s & RSD’s to identify, cultivate and pursue opportunities to drive further customer Computing and Print category penetration via telephone and in-person as needed • Contribute to the development of solutions and proposals for both programmatic and transactional opportunities • Focus on customer retention and the following activities: • Penetrate accounts with multiple locations with local buying decisions • Assist in growth of new customers • Support the Sales Team as needed to prepare for and follow up after sales calls/sales activities • Support bid initiatives including entering, submission, order tracking and follow-up with the different internal departments • Provide pricing & follow-up to external sales field and customer • Act as the point of contact for the customer when the Technology Seller is unavailable • Develop selling skills of qualifying, strategizing, sales call tactics, closing, and maintaining service levels • Understand the key technology processes for sourcing, order fulfillment, and project management • Learn the primary Staples operating platforms (Sunrise and Sequoia) • Ad Hoc Support - includes requests from sales field, manager and leadership team for account and departmental initiatives • Engage OEM’s and Distributors as needed to get the best cost and product availability • Complete job-related training courses and/or seminars, as may be required for the job and/or assigned by Manager • Acts as external client advocate with internal partners • Collaborates and takes ownership with internal managers and team members on standardization and process improvement to increase customer satisfaction • Maintain & regularly update EOL products & EDI Catalogs • Assist on program rollouts, implementations, and retention/sales growth related projects • Resolve issues to the customers through experience and utilization of available resources including Customer Service, Logistics, Credit & Collections and IT.

• You will own the retention, renewals and expansion targets of Halter’s existing revenue in the region. • Ensure farmers are extracting full value from Halter to achieve their goals and ultimately understand the impact it’s having on their farming business. • Responsible for renewing customer agreements and expanding the revenue of existing Halter customers, by adding value in every interaction to drive on-farm goals and performance. • Supporting the onboarding, training and implementation of the Halter system on customers' farms, ensuring all relevant farm owners, managers, and workers are able to successfully use the system. • Proactively cultivate genuine and trustworthy relationships with farmers, their teams, and families, fostering strong connections and understanding. • Strategically partnering with customers to establish clear business goals, timelines, priorities and metrics of success. • Provide prompt and effective communication and support to farmers and team members, addressing technical or operational challenges with expertise and efficiency. • Represent the Halter brand with pride, lead local discussion groups, and proactively build strong networks within the community for increased brand visibility and connections. • Acting as the voice of the customer and bridging the gap with our product teams to provide important context about what is happening on the ground with our farmers and their animals. • Working closely with our product teams to provide technical and practical advice from a farmer’s perspective on everything reproduction, pasture and agronomy. • Contribute to a positive team environment, supporting others to succeed and role modelling Halter’s Operating Principles.

• The primary function of this position is to provide excellent customer service, retention of existing accounts, and insurance sales. • Sustains rapport with key accounts by making periodic visits – at a minimum once per quarter; exploring specific needs; anticipating new opportunities. • Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. • Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share. • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Keeps promotional materials ready by coordinating requirements with marketing department; inventorying stock; placing orders; verifying receipt. • Plans meetings and attends trade shows. • Protects organization's value by keeping information confidential.

• Manage and develop relationships with key accounts in the East Zone • Drive sales growth and profitability in assigned accounts • Identify new business opportunities and develop strategies to capture them • Collaborate with marketing to develop and execute promotional campaigns • Analyze market trends and report on account performance