• Provide strategic and operational leadership to advance the Alliance’s mission. • Lead day-to-day organizational management within Board-approved strategy, policies, and budget. • Partner with the Board to implement the strategic plan priorities. • Provide regular updates, analysis, and recommendations to support informed governance. • Lead fundraising efforts in partnership with the Board. • Identify and pursue new revenue opportunities. • Strengthen relationships with member associations and affiliates. • Serve as the Alliance's representative in key meetings and partnerships.

• Develop and execute the division’s supplier strategy in alignment with PVF U.S. financial and growth goals. • Negotiate supplier agreements including rebates, growth incentives, terms, Power Buys, promotions, and sponsorships to maximize earnings and member value. • Lead and manage the PVF Vendor Committee and related task forces to support divisional priorities. • Drive leveraged purchasing opportunities and expand participation in group programs. • Recruit and onboard new preferred suppliers that strengthen the division. • Maintain strong, productive relationships with existing and prospective suppliers. • Advocate for members in supplier discussions and assist in resolving conflicts when needed. • Monitor supplier performance and implement improvements where necessary. • Benchmark AD programs against national competitors and identify areas to improve competitiveness. • Represent PVF US at industry events and supplier meetings. • Serve as the division’s lead interface with Financial Programs and maintain oversight of supplier documentation and compliance. • Collaborate with other AD divisions to manage shared suppliers and exchange best practices.

• Own the strategy and structure of Bloomerang’s customer knowledge and education systems. • Embody a contagious mindset that drives results and you’re not afraid to fail fast and iterate • Design and maintain the architecture across the help center, LMS, and other learning platforms. • Establish standards for documentation, learning content, and knowledge structure. • Implement AI-assisted workflows for documentation and educational content creation. • Manage the intake process for product changes and new features. • Partner with Product and Engineering to align knowledge and learning content with releases. • Partner with Customer Marketing & Customer Operations to drive the customer education strategy forward • Ensure product knowledge is accurate and consistent across help articles, training, and courses. • Identify knowledge gaps through collaboration with Support, Education, and Customer teams. • Lead and develop the team responsible for documentation and customer education content. • Improve how knowledge and learning are surfaced through search, AI support, and training programs.

Role Description The Business Transformation Associate Director is responsible for leading and delivering enterprise-wide transformation initiatives that drive strategic alignment, operational excellence, and sustainable growth. This role partners closely with senior leadership and cross-functional teams to translate strategy into execution, drive organizational change, and deliver measurable business outcomes across people, process, and technology. This highly visible role reports directly to our Chief Operations Officer. - Translate strategic goals into actionable roadmaps, milestones, and success metrics. - Identify opportunities for operational, digital, organizational, and cultural transformation across the business. - Lead end-to-end transformation programs, from ideation and business case development through implementation and value realization. - Drive complex cross-functional initiatives involving Operations, Finance, IT, IS, HR, Sales Ops, and other functions. - Ensure transformation initiatives are delivered on time, within scope, and within budget. - Act as a trusted advisor to senior leaders, providing insights, recommendations, and progress updates. - Establish governance structures, decision forums, and escalation paths for transformation initiatives. - Influence and align stakeholders at all levels to ensure buy-in and sustained adoption. - Develop and execute change management strategies to support behavioral and cultural change. - Measure adoption and address resistance to ensure sustainable outcomes. - Identify transformation risks, interdependencies, and constraints early. - Proactively manage issues, resolve blockers, and mitigate risks across initiatives. - Promote a culture of agility, innovation, accountability, and continuous improvement. Qualifications - 10-15 years of total experience, including 7+ years working in business transformation, strategy, program management, or operational improvement. - Bachelor's degree in business administration, management, Information Technology, Computer Science, or a related field. - Demonstrated experience leading complex, cross-functional transformation initiatives in mid-to-large organizations. - Experience working directly with senior leaders and executive stakeholders. - Proven track record of delivering measurable business outcomes (cost savings, revenue growth, productivity improvement, customer experience, or risk reduction). - Strong strategic thinking with the ability to translate vision into executable plans. - Advanced problem-solving and structured analytical skills. - Ability to synthesize complex information into clear insights and recommendations. - Technical proficiency in technology and Information Technology Services and ability to develop metrics and derive business insights. - Six Sigma or equivalent experience in quality and efficiency methodologies. - Excellent leadership, communication, and interpersonal skills. - Ability to build relationships and effectively collaborate with stakeholders at all levels. - Project management skills and the ability to manage multiple initiatives simultaneously. - Results-oriented mindset with a focus on driving outcomes. Requirements - Drive Enterprise Transformation. - Lead transformation across people, process, and technology to improve performance, scalability, and customer outcomes. - Digitally transform the business through automation, data analytics, system integration, and workflow optimization. - Improve Operational Effectiveness. - Identify opportunities to improve quality, efficiency, and cost through process optimization and standardization. - Implement Lean, Six Sigma, or equivalent methodologies to drive measurable performance improvements. - Enable Digital & Technology Modernization. - Drive ITSM and operational maturity through technology adoption and process alignment. - Support system integration, rationalization, and modernization efforts, including development of business cases. - Support Growth & M&A. - Provide transformation leadership and project oversight for mergers, acquisitions, and integration activities. - Enable scalable operating models that support organic and inorganic growth objectives. Examples - Organizational transformation across people, process, and technology. - Digital transformation through automation, analytics, and system integration. - Workflow optimization, standardization, and elimination of inefficiencies. - ITSM maturity and enterprise platform adoption. - Continuous improvement and innovation culture development. - M&A integration and transformation support.