Role Description The Business Transformation Associate Director is responsible for leading and delivering enterprise-wide transformation initiatives that drive strategic alignment, operational excellence, and sustainable growth. This role partners closely with senior leadership and cross-functional teams to translate strategy into execution, drive organizational change, and deliver measurable business outcomes across people, process, and technology. This highly visible role reports directly to our Chief Operations Officer. - Translate strategic goals into actionable roadmaps, milestones, and success metrics. - Identify opportunities for operational, digital, organizational, and cultural transformation across the business. - Lead end-to-end transformation programs, from ideation and business case development through implementation and value realization. - Drive complex cross-functional initiatives involving Operations, Finance, IT, IS, HR, Sales Ops, and other functions. - Ensure transformation initiatives are delivered on time, within scope, and within budget. - Act as a trusted advisor to senior leaders, providing insights, recommendations, and progress updates. - Establish governance structures, decision forums, and escalation paths for transformation initiatives. - Influence and align stakeholders at all levels to ensure buy-in and sustained adoption. - Develop and execute change management strategies to support behavioral and cultural change. - Measure adoption and address resistance to ensure sustainable outcomes. - Identify transformation risks, interdependencies, and constraints early. - Proactively manage issues, resolve blockers, and mitigate risks across initiatives. - Promote a culture of agility, innovation, accountability, and continuous improvement. Qualifications - 10-15 years of total experience, including 7+ years working in business transformation, strategy, program management, or operational improvement. - Bachelor's degree in business administration, management, Information Technology, Computer Science, or a related field. - Demonstrated experience leading complex, cross-functional transformation initiatives in mid-to-large organizations. - Experience working directly with senior leaders and executive stakeholders. - Proven track record of delivering measurable business outcomes (cost savings, revenue growth, productivity improvement, customer experience, or risk reduction). - Strong strategic thinking with the ability to translate vision into executable plans. - Advanced problem-solving and structured analytical skills. - Ability to synthesize complex information into clear insights and recommendations. - Technical proficiency in technology and Information Technology Services and ability to develop metrics and derive business insights. - Six Sigma or equivalent experience in quality and efficiency methodologies. - Excellent leadership, communication, and interpersonal skills. - Ability to build relationships and effectively collaborate with stakeholders at all levels. - Project management skills and the ability to manage multiple initiatives simultaneously. - Results-oriented mindset with a focus on driving outcomes. Requirements - Drive Enterprise Transformation. - Lead transformation across people, process, and technology to improve performance, scalability, and customer outcomes. - Digitally transform the business through automation, data analytics, system integration, and workflow optimization. - Improve Operational Effectiveness. - Identify opportunities to improve quality, efficiency, and cost through process optimization and standardization. - Implement Lean, Six Sigma, or equivalent methodologies to drive measurable performance improvements. - Enable Digital & Technology Modernization. - Drive ITSM and operational maturity through technology adoption and process alignment. - Support system integration, rationalization, and modernization efforts, including development of business cases. - Support Growth & M&A. - Provide transformation leadership and project oversight for mergers, acquisitions, and integration activities. - Enable scalable operating models that support organic and inorganic growth objectives. Examples - Organizational transformation across people, process, and technology. - Digital transformation through automation, analytics, and system integration. - Workflow optimization, standardization, and elimination of inefficiencies. - ITSM maturity and enterprise platform adoption. - Continuous improvement and innovation culture development. - M&A integration and transformation support.

• Own end-to-end paid media strategy across all digital channels for the P&C insurance vertical • Develop scalable acquisition strategies to grow high-intent P&C insurance leads profitably • Set performance targets aligned with revenue, margin, and growth goals in partnership with the GM • Partner with executive leadership on annual and quarterly forecasting and media budget planning • Leverage data-driven insights and customer research to continuously refine messaging and measure business impact • Serve as the internal authority on paid media for P&C — educating stakeholders, advocating for investment, and connecting media strategy to business outcomes • Own and optimize performance across all paid channels, including: Paid Search — Google Ads, Microsoft/Bing Ads, Paid Social — Meta, TikTok, LinkedIn, Pinterest, Programmatic & Display — DSPs, RTB, audience targeting at scale, Native Advertising — Taboola, Outbrain, and similar platforms, Affiliate & Lead Aggregator Partnerships — including insurance marketplaces (e.g., EverQuote, MediaAlpha, Assurance IQ ecosystem), Email & CRM-driven acquisition programs • Drive continuous improvement of CPL, CPA, ROAS, quote rate, bind rate, and lead quality metrics • Implement rigorous A/B testing frameworks across creative, landing pages, audience targeting, and offer structures • Optimize toward qualified, bindable leads — not just volume • Partner with analytics and BI teams on attribution modeling, incrementality testing, and media mix modeling • Build and maintain dashboards and reporting cadences that connect media activity to downstream revenue outcomes • Ensure all media buying practices adhere to TCPA, CAN-SPAM, and state-by-state P&C insurance advertising regulations • Implement consent capture and data handling workflows compliant with CCPA and applicable privacy laws • Partner with Legal and Compliance to vet new channels, creative, and targeting approaches before launch • Maintain platform account health standards across all ad networks to protect business continuity • Stay current on regulatory changes affecting insurance lead generation and performance marketing • Collaborate with Sales, Carrier Partnerships, and Operations to ensure leads meet underwriting and conversion standards • Own the feedback loop between media buying and downstream performance — quote rate, bind rate, policy revenue, and LTV • Optimize campaigns based on close rate and long-term customer value, not just top-funnel cost metrics • Partner with carriers and distribution partners on lead quality standards and volume commitments • Build reporting that connects media investment to policy bind economics and margin contribution • Champion AI tool adoption for accelerated campaign optimization, creative testing, and audience modeling • Leverage AI-powered bidding and automation tools to improve efficiency across paid channels • Use predictive analytics and machine learning tools for lead quality scoring and media mix optimization • Explore AI applications for creative generation, landing page personalization, and incrementality measurement • Enable the broader marketing team to adopt AI tools effectively through best practices and knowledge sharing • Stay current on emerging AI/ML capabilities relevant to performance marketing and insurance vertical dynamics • Manage relationships with media platforms, agencies, DSPs, data providers, and affiliate partners • Evaluate and maintain the MarTech stack — attribution platforms, CRM integrations, ad tech, and analytics tools • Optimize vendor spend and ensure all partners are held to clear performance SLAs • Lead, mentor, and grow a team of performance marketing individual contributors and team leads • Foster a culture of analytical rigor, accountability, and continuous optimization • Establish clear KPIs, OKRs, and performance expectations for the media team • Collaborate cross-functionally with Product, Sales, Analytics, and Customer Success to deliver cohesive end-to-end performance • Build team capabilities in emerging areas including programmatic, AI-assisted optimization, and compliance-aware buying

• Primary servicing contact for assigned Master and Direct affiliates. • Develop and maintain servicing guidelines, training materials, and onboarding processes for new and existing affiliates. • Ensure smooth activation and adoption of brand systems, tools, and programs; promote operational best practices and brand offerings. • Collect and analyze affiliate performance metrics and survey feedback to identify trends, risks, and growth opportunities. • Provide data‑driven recommendations to improve servicing strategies and affiliate outcomes. • Supply brand‑level inputs for dashboards, cross‑brand reporting, COE modeling, and GRN insights. • Coordinate system access (CREST, Dash, intranet/Learning platforms); troubleshoot issues with IT/Support. • Ensure listing/profile accuracy across global platforms and network directories. • Partner with Finance, Legal, Compliance, Contracts on brand reporting, renewals, agreements, invoicing, and visa documentation. • Draft affiliate communications, service updates, and program announcements. • Support development/execution of Mastermind sessions, SME calls, client group meetings, and leadership roundtables. • Manage logistics, agendas, materials, follow‑ups, and track engagement/participation. • Provide high‑touch guidance on global referral systems; offer concierge‑style agent matching for cross‑border transactions. • Build trusted relationships with Master Franchise leadership and key stakeholders. • Understand market realities and affiliate needs; tailor support and ensure alignment with brand/global initiatives.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Associate Operational Excellence Director leverages expertise and knowledge to plan and manage initiatives and activities designed to improve the quality, efficiency and effectiveness of the delivery of studies to Sponsors. The Associate Director develops and implements processes, standards or operational plans with the goal of operational excellence across the business collaborating across a group of diverse stakeholders. - Lead the planning, execution, and delivery of enterprise initiatives and cross-functional programs from initiation through close-out. - Define project scope, objectives, deliverables, timelines, and success metrics in alignment with organizational priorities. - Manage project risks, dependencies, and issues, escalating as appropriate to ensure successful outcomes. - Apply structured project and program management methodologies to ensure consistent, predictable delivery. - Support the vision of and commitment to continuous improvement in operational excellence across all activities. - Translate enterprise and functional strategies into actionable plans and roadmaps for enterprise initiatives. - Support execution of transformation, process improvement, and operational effectiveness programs. - Identify opportunities to improve efficiency, quality, scalability, and consistency across the organization. - Ensure enterprise initiatives are aligned with governance requirements, quality standards, and regulatory expectations. - Lead the evaluation of business processes and workflows to identify opportunities for improvement or automation. - Lead stakeholders in root-cause problem-solving techniques to identify core process challenges. - Lead the development of recommendations for process improvement, leveraging subject matter experts for critical input. - Partner with cross functional leadership to prioritize improvement opportunities and support strategic initiatives. - Identify, develop and execute strategies for on-going and sustained improvement in operational functions, including identification of tools, systems, staffing or other resources, procedures, and communication. - Partner on the design and implementation of new business processes with organizational context and priorities in mind. - Lead organizational change management to ensure adoption and sustainability of process changes. - Lead internal communication to effectively update stakeholders on progress, performance, key issues, and blockers that may impact business attainment or critical program and project completion. - Identify operational risks and lead implementation of mitigation plans. - Ensure or lead the documentation of business process. - Establish key performance metrics and dashboards for monitoring operational performance. - Monitor, measure, and analyze the effectiveness of new initiatives and processes, making adjustments as needed. - Develop and monitor key performance indicators (KPIs) to track progress and drive decision-making. - Monitor adoption of process, system and organizational changes to ensure long-term and sustained adoption. Qualifications - Bachelor’s degree (or its international equivalent) + 12 years of related experience. - Experience in CRO/pharmaceutical/biotechnology drug development or demonstrated competency in the key areas of the role. - Strong drug development experience with understanding of other functions relevant to the position. Requirements - Excellent written and oral communication skills. - Strong strategic and analytical thinking. - Ability to prioritize critical needs. - Strong clinical operations and drug development experience. - Strong computer skills, specifically with MS Word, Excel, PowerPoint, and with web/data-based platforms. Benefits - Discretionary annual bonus. - Health insurance. - Retirement savings benefits. - Life insurance and disability benefits. - Parental leave. - Paid time off for sick leave and vacation. Company Description Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.