• Own the U.S. Case Law Collection as a Product • Define and execute the roadmap for U.S. federal and state case law, targeting Level A (full parity) coverage against Westlaw and LexisNexis benchmarks. • Establish and manage KPIs for coverage completeness, update latency, citation accuracy, enrichment depth, and reliability. • Drive measurable business impact, including improved win rates, retention, and ARR tied to case-law capabilities. • Maintain a jurisdiction-level coverage heatmap across courts, reporters, archival depth, and update frequency. • Prioritize new coverage and remediation based on precedential value, customer demand, competitive gaps, and cost efficiency. • Partner with Content Ops, Data Ops, and Engineering to operate and evolve the ingestion and enrichment stack (including migration to Iceberg pipelines). • Ensure pipelines are resilient, proprietary, scalable, and free from fragile manual or third-party dependencies. • Define and maintain data integrity, monitoring, fault tolerance, and disaster recovery standards to support Vincent and Clio Work research features. • Govern metadata and structural standards, including court identifiers, reporter series, parallel citations, and pagination mapping. • Oversee CERT, Clio’s proprietary citator, ensuring validation accuracy and historical treatment of “good law.” • Partner with Finance to quantify ROI of new coverage and enrichment investments. • Maintain dashboards tracking cost-per-document, ingestion throughput, parity metrics, and enrichment penetration. • Benchmark Clio’s coverage, editorial quality, and citator capabilities against Westlaw, LexisNexis, Bloomberg Law, and emerging competitors. • Track advancements in AI and NLP applied to legal text normalization and summarization. • Act as Clio’s internal subject-matter expert for U.S. case law. • Enable Product, Sales, Marketing, and Support teams on: • Scope and differentiators of Clio’s case-law collection

• Create and maintain high‑quality platform documentation—including guides, FAQs, articles, toolkits, and in‑app copy—that empowers users to onboard and succeed independently • Design and execute targeted email and SMS campaigns that drive onboarding, activation, engagement, and re‑engagement across the user lifecycle • Translate complex product features and workflows into clear, compelling narratives and microcopy that support user understanding and adoption • Collaborate closely with Customer Success and Activation teams to identify recurring user needs and develop scalable, self‑serve content solutions • Uphold and refine the voice, tone, and messaging that reflect Be The People’s mission and brand identity • Use analytics, testing, and user insights to continuously improve content—running A/B tests across subject lines, flows, and formats to optimize performance • Manage content calendars and contribute to performance dashboards to ensure alignment, visibility, and ongoing improvement

• Content Strategy & Storytelling: Define and execute Engine’s organic social strategy in service of brand and business goals. Translate social listening and audience insight into compelling, relevant content. • Hands-On Content Creation: Concept, produce, and edit short-form video and visual content optimized for Instagram, LinkedIn, and X. Own the full lifecycle from idea to publish to optimization. • Channel Ownership & Management: Fully own Engine’s social media handles. This includes maintaining the publishing calendar, managing day-to-day operations, and ensuring the brand's presence is consistent and active. • Active Monitoring & Engagement: Act as the primary voice of Engine by monitoring mentions, tags, and comments. You will handle real-time responses, engage in relevant industry threads, and manage community interactions to build trust and rapport. • Community & Audience Insight: Stay close to social and community conversations (including Reddit and similar forums) to understand what customers care about and how they engage. • Cross-Functional Collaboration: Partner with Product, Growth, Sales & Partnerships, and Communications to align social content with launches, campaigns, and broader narratives. Elevate customer stories and UGC where it adds credibility and impact.

• Edit and fact-check drafts of written materials created by various StandWithUs departments, such as web pages, articles, social media content, booklets, factsheets, presentations, and statements. • Identify powerful and appropriate imagery to accompany written materials. • Address complex issues in simple language that is widely understood, without losing meaning, nuance, or accuracy. • Adapt and build on existing StandWithUs resources and messaging. • Communicate consistently and professionally with colleagues, partner organizations, students, and other StandWithUs stakeholders. • Assist in the planning and execution of local, regional, and national conferences, events, and summits if needed.