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The leaders in automotive reconditioning🛠️
CAT Hail Manager
Location
Texas
Posted
85 days ago
Salary
$65.5K - $80K / year
Seniority
Senior
Job Description
CAT Hail Manager
Dent Wizard International
• Lead and manage large-scale hail catastrophe (CAT) response operations for vehicles. • Develop and implement efficient repair processes that ensure quality and compliance with industry standards. • Oversee the logistics and deployment of technicians, equipment, and materials for hail-damage repairs. • Coordinate with insurance adjusters, dealerships, and repair facilities to streamline claims and repair workflows. • Monitor key performance indicators (KPIs) to ensure operational efficiency, productivity, and profitability. • Recruit, train, and manage a team of hail repair specialists, paintless dent repair (PDR) technicians, and support staff. • Ensure compliance with safety protocols and industry standards for all field and repair operations. • Develop training programs to enhance team skills and stay ahead of evolving hail repair techniques. • Serve as the primary liaison between Dealerships, Body Shops, insurance providers, and service centers. • Negotiate contracts and service agreements with customers and suppliers to ensure cost-effective operations. • Maintain strong relationships with clients, dealerships, and partners to ensure customer satisfaction. • Develop budgets and cost estimates for CAT hail repair projects to ensure financial efficiency. • Implement cost-control measures to maximize profitability while maintaining service quality. • Ensure compliance with federal, state, and local regulations regarding hail damage repair and insurance claims. • Utilize data analytics and reporting tools to assess performance and improve operational strategies. • Drive continuous improvement initiatives to enhance efficiency and reduce repair turnaround times. • Conduct Quarterly Business Reviews with current customers (QBR) Develop and manage strong relationships with top customers within the Division in partnership with Operations.
Job Requirements
- Bachelor’s degree in Business Administration, Operations Management, Automotive Technology, or a related field (preferred).
- 4+ years of experience in catastrophe hail repair operations, automotive repair management, or a related field.
- Strong understanding of repair standards, insurance claims processes, and hail damage assessment.
- Proven leadership experience in managing large teams in fast-paced environments.
- Excellent communication and negotiation skills to manage relationships with Dealership, Body Shops, insurers, and repair teams.
- Ability to analyze data, create reports, and implement operational improvements.
- Proficiency in industry-related software and technology, including estimating software (CCC, Audatex, Mitchell).
Benefits
- paid time off
- medical
- dental
- vision
- 401k match (50% on the dollar up to 7% of employee contribution)
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