• Lead and close SI framework contract opportunities across priority international markets, ensuring strong commercial outcomes • Program-manage SI-led deals by aligning internal teams (product, legal, finance, operations, delivery) to accelerate contracting and execution • Develop and expand SI relationships, strengthening joint account plans, governance, and long-term pipeline creation • Enable system integrators and distributors to scale Axon adoption through cross-sell, upsell, and full-suite solution positioning • Partner with regional sales leadership and Competitive Intelligence to shape go-to-market strategies for new and emerging markets • Act as the voice of the SI and end customer, translating market requirements into internal alignment and clear next steps • Manage partner/customer engagement through the lifecycle from framework structuring and quoting to contract signature—with consistent responsiveness • Maintain pipeline integrity via disciplined Salesforce management, forecasting, and reporting • Support partnership enablement: proposal development, pricing support, account planning, and pipeline hygiene • Identify and implement process improvements that reduce friction, shorten cycle time, and improve partner/customer satisfaction • Contribute to scalable framework contracting playbooks and repeatable GTM motions for high-priority regions • Track and report performance against key KPIs including framework pipeline, conversion, revenue, and market signals

• Develop, execute and monitor an Americas-focused strategic account plan for assigned CROs, CMOs and service providers to meet revenue, platform adoption and strategic objectives • Build and manage executive-level and operational relationships at target accounts, positioning 10x Genomics as the preferred platform provider for single cell, spatial and in situ projects • Identify, qualify and close opportunities to place new instruments and expand consumables usage across oncology, immunology, neuroscience and other key therapeutic areas supported by CROs • Negotiate commercial agreements, preferred provider status and multi-site pricing frameworks that drive pull-through revenue and long-term account growth • Routinely forecast, monitor and manage sales pipeline, orders, revenue and selling expenses for the territory in accordance with assigned budgets and forecast expectations • Coordinate with regional Account Executives, Field Application Scientists and Service teams to ensure successful onboarding, training and scaling of 10x workflows at CRO and service provider sites • Drive high levels of interaction and engagement between Marketing, Product Management, Technical Support and the field sales team to align programs, launches and campaigns around CRO needs • Capture and communicate key customer insights, use cases, publications and competitive intelligence from CROs to inform product strategy and commercial planning • Ensure utilization and compliance with CRM (e.g., Salesforce.com) for opportunity management, forecasting and pipeline visibility across the Americas.

• Prospecting and management of strategic clients, ensuring continuous growth of the portfolio. • Development of the commercial department: create a commercial area with its strategies and processes. • Development of commercial strategies, identifying market opportunities and trends. • Management of the sales funnel, from prospecting to contract closing. • Building and maintaining client relationships, acting as a consultant and business partner. • Preparation and presentation of commercial proposals aligned with client needs. • Contract negotiation and closing new business, ensuring profitability and customer retention. • Monitoring sales KPIs and commercial performance, optimizing processes to achieve targets. • Collaboration with technical and marketing teams to ensure synergy and generate qualified demand.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Account Manager manages and leads day-to-day relationships with key/top-tier accounts, becoming the client's trusted partner and point of contact. They partner with account leadership to deliver operational and delivery excellence, speed to market, resource optimization, and profitable management of their businesses. Growth mindset individual who is responsible for building organic growth plans solving for their client's business challenges. Highly organized and accountable project leaders who build strong relationships and strive to solve our client's larger business challenges. The Senior Account Manager ensures projects are completed as proposed — on time, within budget, profitably, and with a minimum of disruption to daily activity of client or agency. As is required to employ a range of thinking and decision-making skills, such as “what if,” “critical” and “judicious” approaches to client issues and initiatives. Demonstrate the ability to organize workload and workflow. Account Supervisors are expected to effectively present the agency’s decisions, recommendations, and creative products to a range of client audiences. Expectations: - Act as a Consultant. - Become a brand expert. - Become a client expert. - Fully engage and contribute to opportunities for new ideas. - Ideate with teams. - Research what clients have done in the past to learn from. - Ensure we are delivering successfully and be accountable to the financial health of the clients. Responsibilities: - Acts as voice of client on day-to-day work. - Understands and shares client business & marketing objectives. - Drives work forward providing thoughtful input & briefs. - Contributes to client's organic growth. - Responsible for the client budget, managing costs & profitability, deliverables, and resources. - Owns budget tracking, billing, and after-action reports. - Provide marketing leadership on client business and internally. Knows the why and stays curious. - Manages & delivers projects by developing project plans & scopes, estimates along with understanding resourcing assignments and ensures they are adhered. - Ensures QA & QC is integrated into project plans and is executed to provide high quality outputs. - Responsible for ensuring business requirements are understood, documented, and met. - Influence the efficiency and quality of work while advocating for the agency/client relationship. - Identify potential project risks and develop contingency plans. - Serve as a mentor/coach and/or direct manager to more junior team members and support the development of these team members. - Understand & respect every department’s role in delivering great work and building relationships. - Uphold agency core values. - Enter time on a daily basis. Qualifications - 5+ years of agency experience in an account management role. - Experience working with CPG (Consumer Packaged Goods) clients. - Bachelor’s degree in advertising, marketing, business or related degree required. - Strong understanding of advertising and marketing disciplines, advertising and sales promotion programs, media advertising, direct mail, trade shows, public relations, point-of-purchase and online advertising strategies. - Computer proficiency including word processing, data entry, spreadsheets and generating reports using standard software applications. - Ability to communicate effectively, both orally and in writing. - Ability to read, write, analyze and interpret general business periodicals and professional journals. - Ability to write reports and business correspondence. - Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. - Ability to analyze and solve problems. - Excellent organizational skills. - Excellent attention to detail. - Ability to work independently and as part of a team is a must. Benefits - Hybrid work – split your week between working in our office or at home. - Generous PTO policy, including flex time. - Paid parental leave. - Medical, vision, dental benefits. - Resources for savings and investments such as our 401(k) plan with company match. - Company-sponsored events and swag. - Dog friendly work environment. - Opportunities to learn, develop, network, and connect. Company Description At Pinckney Hugo Group, we believe that diversity improves our agency and helps us to better serve our clients by offering different views, perspectives, and experiences. We are committed to creating a diverse environment and team, and aspire to better reflect the brands and people we serve. We strongly encourage people of color, members of the LGBTQAI+ community, people with disabilities and other underrepresented groups to apply to join our team. We'd like to know more about you and why you're interested in PHG. Please be sure to include a cover letter with your resume submission.