Anticipated End Date: 2026-03-19 Position Title: Customer Care Representative I Job Description: Customer Care Representative I Location: Virtual; This role enables associates to work virtually full-tine, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office Please note that per our policy on hybrid/virtual/ work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law Hours: Monday - Friday, an 8 hour shift between 8:00 am - 8:00 pm EST. The Customer Care Representative is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. How will you make an impact: - Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. - Analyzes problems and provides information/solutions. - Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. - Thoroughly documents inquiry outcomes for accurate tracking and analysis. - Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. - Researches and analyzes data to address operational challenges and customer service issues. - Provides external and internal customers with requested information. - Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. - Uses computerized systems for tracking, information gathering and troubleshooting. - Outbound calls are conducted in the ZipDrug business area. Minimum Requirements: - Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Qualifications: - For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills. - Experience in a high-volume call center environment is strongly preferred. Job Level: Non-Management Non-Exempt Workshift: Job Family: CUS > Care Reps Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.Your Opportunity, Your Team Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. Where You'll Work - This role is remote; job seekers must reside in Florida, Georgia, Tennessee, or Virginia. You will work from home. What You'll Do - You'll assist our Spanish and English speaking customers. - Busy day handling a high volume of inbound customer inquiries. - Offer additional products on each customer interaction. - Assist our customers with questions while personalizing the experience for each caller. - Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data. - Opportunity for advancement and upward mobility across the entire QVC Group family of brands. - Report to an assigned Customer Service Supervisor. What You'll Bring - Provide a distraction free work from home environment. - 12 months or more of customer service experience. - Learn and work in a virtual environment. - Communicate with a variety of styles. - Navigate multiple systems and screens. - Follow HSN computer system requirements. - Troubleshoot own technical problems (partner with IT when needed). - Available to work weekends, holidays, and additional hours. This is a remote position. #LI-Remote Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Service Representative is a REMOTE position responsible for servicing Windstar Cruises and products within our call center/contact center environment. This role services our Travel Advisors and Guests via Inbound and Outbound Calls, Email, Chat, and other sources as assigned. Customer Service Representatives assist our Travel Advisors and Guests with existing reservations effectively with focus on appropriate service, efficiency, accuracy, and completeness. Customer Service Representatives provide appropriate service and sales backup support to achieve goals and represent Windstar Cruises as 180 degrees from Ordinary. This is a remote work environment with a base hourly wage plus incentive, work within the comfort of your own home! - We work in an INBOUND call center environment. - Currently seeking to fill open shifts for weekends and evenings. - This position is CUSTOMER SERVICE ORIENTED – this is not a sales focused role (although some sales calls will be handled, creating an opportunity for extra commission!). - Windstar will provide all the equipment you will need! - You must have access to a hard wired internet connection. - Please note: Although we work remotely, it is not a suitable replacement for dependent care. See what our team members have to say about this great opportunity! - "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!" - "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!" - "The support and understanding from upper management not just in our professional life, but personal life is amazing!" Full-time positions available to work remotely as long as you live in one of these states: AR, AZ, CO, FL, LA, MN, TX, and WI. Windstar Cruises is an Equal Opportunity Employer. Qualifications - Cruise or tour operations/reservations experience preferred but not required. - Previous customer service experience preferred. - Must be able to communicate in writing and verbally with professionalism, credibility, and confidence. - Capability to organize and manage multiple tasks simultaneously. - Self-starter with excellent task management skills. - A basic understanding in all Microsoft Office programs. Requirements - Conduct daily production work related to the processing of bookings in the systems and subordinate systems, with high level booking quality and accuracy. - Process reservations, revisions, cancellations, booking notes, and all aspects of the bookings using reservation system. - Apply company policy effectively to bookings. - Provide 180 degrees from Ordinary Guest Service through all lines of communication to our guests and clients in a professional and calm demeanor at all times. - Act as the primary call and contact agent for all service related inquiries by phone, email, and Windstar Website Chat agent contacts. - Assist in the overall revenue goals of the Department by attempting to upsell or add value on all existing bookings. - Perform sales call backup to Reservations in peak calls time, as directed by management. - Adhere to company policy and procedure. - Demonstrate a strong functional knowledge of the Windstar product. - Advise supervisor of all problems and recommended resolution in a timely manner. - Assist Guests or Travel advisors in troubleshooting on MyWindstar or related external Windstar Systems. - Other duties as assigned by management. Benefits - For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.

• The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance. • They ensure a seamless experience by navigating CRM systems and delivering clear, compassionate communication. • Through every interaction, they help families make informed decisions that align with their educational goals. • Respond positively to customer calls, emails, and other direct contacts in a timely manner. • Communicate clearly, both in writing and speech, to internal and external customers. • Resolve all concerns in the best interest of both the customer and the company. • Listen carefully to each customer’s needs and recommend tailored homeschooling solutions. • Use multiple CRM's at once to assist the customer. • Other duties as required.