• The Customer Service Representative supports homeschooling families by answering inquiries, resolving concerns, and providing tailored guidance. • They ensure a seamless experience by navigating CRM systems and delivering clear, compassionate communication. • Through every interaction, they help families make informed decisions that align with their educational goals. • Respond positively to customer calls, emails, and other direct contacts in a timely manner. • Communicate clearly, both in writing and speech, to internal and external customers. • Resolve all concerns in the best interest of both the customer and the company. • Listen carefully to each customer’s needs and recommend tailored homeschooling solutions. • Use multiple CRM's at once to assist the customer. • Other duties as required.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Member Service Coordinators provide exceptional customer service, supporting participants through their company’s wellness program and addressing any inquiries or concerns related to our wellness initiatives. Additionally, this role is the forefront of our advocacy services, helping members navigate their benefits and ensuring they receive the support they need. - Answering all questions related to HealthCheck360 products, services, and programs through phone, email, and chat. - Assisting with tasks that may include processing Physician’s Screening Forms, participant outreaches, printing or binding, and other special projects. - Providing feedback and presenting solutions to improve efficiencies and the participant experience. - Support advocacy services to help members understand and utilize their benefits effectively. Schedule: The standard work week for this position will be Monday through Friday, 8-5pm. Qualifications - Positive, team-oriented, solution-focused. - Highly organized and even-keeled. Company Description Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Member Service Coordinators provide exceptional customer service, supporting participants through their company’s wellness program and addressing any inquiries or concerns related to our wellness initiatives. Additionally, this role is the forefront of our advocacy services, helping members navigate their benefits and ensuring they receive the support they need. - Answering all questions related to HealthCheck360 products, services, and programs through phone, email, and chat. - Assisting with tasks that may include processing Physician’s Screening Forms, participant outreaches, printing or binding, and other special projects. - Providing feedback and presenting solutions to improve efficiencies and the participant experience. - Support advocacy services to help members understand and utilize their benefits effectively. The standard work week for this position will be Monday through Friday, 8-5pm. Qualifications - Positive, team-oriented, solution-focused. - Highly organized and even-keeled. Company Description Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.

Company Overview Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector. Job Summary and Responsibilities Acentra Health is looking for a Call Center Representative to join our growing team. Job Summary: The Call Center Representative is a front-line service position aiding state benefit system members and providers regarding programs, policies, and procedures. Responsibilities include answering incoming calls related to eligibility, benefits, claims, and authorization of services from members or providers. **This position is remote, but candidates must reside within driving distance of El Paso, TX or Tallahassee, FL as needs could change from remote to on-site in the future. Responsibilities: - Available to work scheduled work hours based on operational needs. A shift will be assigned to you between the hours of 8:00am-8:00pm Monday through Friday - Accurately respond to inbound phone calls and processing provider and member inquiries - Under general supervision, resolve customers' service or billing complaints by demonstrating sound judgement - Contact customers to respond to complex inquiries or notify them of claim investigation results - Refer unresolved customer grievances, appeal, and claim resolution to designated departments - Keep records of customer interactions and transactions - Actively listen and probe callers to determine the purpose of the calls - Research and communicate information regarding member eligibility and claims status - Assume responsibility for self-development and career progression - Educate providers on how to submit claims and when/where to submit a treatment plan - Perform necessary follow-up tasks to ensure member or provider needs are completely met. - Support team members and participate in team activities Qualifications Required Qualifications - High School Diploma or GED equivalent - Experience with computer applications, such as Microsoft Word and PowerPoint - Minimum of two years of customer service experience - Must live within driving distance from El Paso, TX or Tallahassee, FL Preferred Qualifications - Verbal and written communication skills, attention to detail, customer service skills - Ability to work independently and manage one's time - Ability to accurately document and record customer/client information Why us? We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes. We do this through our people. You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career. Benefits Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search! ~ The Acentra Health Talent Acquisition Team Visit us at https://careers.acentra.com/jobs EEO AA M/F/Vet/Disability Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law. Compensation The pay range for this position is listed below. “Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.” #LI-AF1 Pay Range USD $15.85 - USD $17.76 /Hr.