• Lead and manage onboarding for law firms joining the platform • Build strong relationships with law firm contacts across IT, operations, and legal leadership • Configure law firm setups and ensure accurate, timely data delivery • Respond to and resolve inbound support tickets across the Apperio and PERSUIT platforms • Identify opportunities to improve onboarding processes, documentation, and workflows • Work closely with Delivery, Product, Engineering, and Client Experience teams to resolve issues

• Ensure the quality and reliability of operational data used in production planning and reporting. • Maintain and reinforce operational reporting standards across production teams. • Identify gaps, inconsistencies, or potential risks in operational data. • Track key production metrics and highlight deviations and risks. • Prepare summary reports and operational updates for senior management. • Support the implementation and adoption of operational processes, tools, and reporting standards. • Help teams align their work with established processes. • Assist in resolving operational bottlenecks in collaboration with production and BA teams. • Collect feedback from production teams on challenges or process gaps. • Collaborate with BA and DA teams to improve workflows and reporting structures. • Facilitate communication between stakeholders when resolving issues or implementing changes.

• Lead high impact initiatives that improve financial & operational performance across the revenue cycle • Design, implement, and scale end to end reimbursement processes • Analyze revenue cycle data to gauge and optimize operational performance • Produce clear problem statements, process maps, business requirements, success metrics, and post implementation performance reviews • Monitor & track Payor Performance to maximize reimbursement • Leverage data to identify trends, forecast impact, and prioritize high-ROI initiatives • Take a proactive role in evaluating and implementing revenue cycle technologies

For a quick application text APPLY1 to 82174 About Dent Wizard Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. The Manager – CAT Hail at Dent Wizard is responsible for overseeing and managing catastrophe (CAT) hail repair operations, ensuring seamless coordination among Dealerships, Body Shops, insurance companies, and repair teams. This role involves leading large-scale hail-damage response efforts, optimizing operational efficiency, and ensuring quality control in vehicle hail-repair processes. Key Responsibilities: Operational Management - Lead and manage large-scale hail catastrophe (CAT) response operations for vehicles. - Develop and implement efficient repair processes that ensure quality and compliance with industry standards. - Oversee the logistics and deployment of technicians, equipment, and materials for hail-damage repairs. - Coordinate with insurance adjusters, dealerships, and repair facilities to streamline claims and repair workflows. - Monitor key performance indicators (KPIs) to ensure operational efficiency, productivity, and profitability. Team Leadership & Workforce Management - Recruit, train, and manage a team of hail repair specialists, paintless dent repair (PDR) technicians, and support staff. - Ensure compliance with safety protocols and industry standards for all field and repair operations. - Develop training programs to enhance team skills and stay ahead of evolving hail repair techniques. OEM & Client Relations - Serve as the primary liaison between Dealerships, Body Shops, insurance providers, and service centers. - Negotiate contracts and service agreements with customers and suppliers to ensure cost-effective operations. - Maintain strong relationships with clients, dealerships, and partners to ensure customer satisfaction. Financial & Compliance Oversight - Develop budgets and cost estimates for CAT hail repair projects to ensure financial efficiency. - Implement cost-control measures to maximize profitability while maintaining service quality. - Ensure compliance with federal, state, and local regulations regarding hail damage repair and insurance claims. Technology & Process Improvement - Utilize data analytics and reporting tools to assess performance and improve operational strategies. - Drive continuous improvement initiatives to enhance efficiency and reduce repair turnaround times. Account Management - Conduct Quarterly Business Reviews with current customers (QBR) - Develop and manage strong relationships with top customers within the Division in partnership with Operations - Collaborate with Dealer Tire sales partners - Proactively identify opportunities and provide solutions that address customer needs. Qualifications & Skills: - Bachelor’s degree in Business Administration, Operations Management, Automotive Technology, or a related field (preferred). - 4+ years of experience in catastrophe hail repair operations, automotive repair management, or a related field. - Strong understanding of repair standards, insurance claims processes, and hail damage assessment. - Proven leadership experience in managing large teams in fast-paced environments. - Excellent communication and negotiation skills to manage relationships with Dealership, Body Shops, insurers, and repair teams. - Ability to analyze data, create reports, and implement operational improvements. - Proficiency in industry-related software and technology, including estimating software (CCC, Audatex, Mitchell). - Strong problem-solving and decision-making skills, especially in high-pressure situations. Other Duties as Assigned Physical Job Requirements - Continuous viewing from and inputting data to a computer screen - Ability to work in office, outside, and manufacturing environments as needed. - Travel may be required up to 80% - This position is primarily sedentary and requires the ability to sit for extended periods of time. The employee may occasionally need to stand, walk, bend, or lift items weighing up to [weight, e.g., 10 pounds]. Drug Policy - All applicants being considered for employment must pass a pre-employment drug screening and background check The compensation offered for this position will depend on qualifications, experience, and geographic location. The starting compensation is expected to be: $65,500.00 - $80,000.00/ Year We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet. EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. *ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at recruiting@dentwizard.com.