• Serve as the Trusted Financial Advisor and Business Partner to clients • Manage strategic issues including capital raising, regulatory compliance, ownership transition planning, M&A • Educate the client on Key's expertise and capabilities in core product areas • Maintain active prospecting efforts, including identification, qualification, and calling • Identify cross-sell opportunities and collaborate with other Community Bankers • Assemble and lead cross-functional teams to respond to customer requests • Lead credit processes and ensure asset quality, including underwriting, structuring, and portfolio management • Mentor junior Relationship Managers and contribute to the development of team capabilities

• Build and Maintain Relationships with Enterprise Clients: Cultivate and sustain strong, long-term relationships with key stakeholders at strategic accounts, serving as the primary point of contact for all customer needs and inquiries. • Understand Client Needs and Identify Revenue Growth Opportunities: Gain a deep understanding of each client’s business, goals, and pain points to identify upsell, cross-sell, and other revenue growth opportunities. Effectively transition these opportunities to the sales team for further pursuit. • Monitor and Manage Client Accounts: Regularly track and monitor client accounts to ensure optimal performance, including monitoring key metrics such as Monthly Recurring Revenue (MRR), transaction volumes, and processing amounts. Address any issues proactively to reduce churn and increase client retention. • Collaborate with Internal Teams: Work closely with cross-functional teams (Sales, Product, Operations, etc.) to ensure seamless onboarding, implementation, and delivery of services. Serve as the internal advocate for each client, ensuring that all teams are aligned with client needs and expectations. • Customer Retention and Churn Reduction: Work proactively to ensure client satisfaction and reduce churn by addressing client concerns, recommending solutions, and offering ongoing support. Create a consistent, positive experience that fosters long-term loyalty. • Traffic Control and Project Management: Act as the traffic controller for your assigned accounts—managing the flow of information and ensuring smooth communication across teams. Balance the needs of multiple clients while ensuring timely delivery of services and solutions. • Provide Ongoing Client Support: Continuously engage with clients to help them maximize the value of our solutions. Provide timely updates and insights on product utilization, offering recommendations to enhance their experience. • Gather and Analyze Client Feedback: Collect client feedback to understand their experience and needs better. Share valuable insights with the product and development teams to drive continuous product improvement. • Track and Analyze Data: Use CRM tools (e.g., Salesforce) to manage client activity, track performance metrics, and identify trends in client behavior. Provide regular reports on account health, including metrics like MRR, transaction volumes, and retention rates.

• Determine and meet revenue and pipeline growth objectives by developing and annually revising a business model aligned with strategic account plans, including program goals, growth forecasts, business objectives, and regional initiatives • Complete actionable strategic account plans that meet Dymax standards by mapping global account locations, products, pricing, and supply chains, then identifying opportunities for transactional sales, promoting differentiators, capturing specification approvals, and achieving placement on Approved Vendor Lists • Manage and maintain high customer satisfaction ratings by capturing Voice of Customer feedback from Strategic Accounts and relaying strategic needs to business unit teams for consideration in product development and service initiatives • Foster customer intimacy through Dymax business units by building relationships across functions and geographies at assigned accounts, identifying growth opportunities, and translating them into collaborative projects between Dymax teams and the customer organization or its supply chain • Demonstrate, on a recurring basis, the value Dymax delivers to Strategic Accounts by mapping customer program objectives against Dymax’s technologies, services, capabilities, and innovation roadmap • Provide technical insight and knowledge about Strategic Accounts to internal stakeholders by coordinating with Global Product Managers and functional teams (AE, BD, R&E, Production) to deliver customer-specific development briefings, training sessions, and commercial updates • Create new business development opportunities for products and services by applying market and customer intelligence to forecast needs, develop sales pipelines, and position Dymax solutions ahead of competitor • Champion the strategic importance of assigned accounts within Dymax by ensuring internal stakeholders understand account priorities, elevating customer needs at critical decision points, and advocating for coordinated support that reinforces Dymax’s value proposition

• Own the global renewal strategy for in‑scope software offerings, managing renewals as an ARR portfolio with accountability for GRR, churn mitigation, renewal rate, and forecast accuracy. • Define and execute the target operating model for Renewals Account Management, aligned to the company’s ARR and RevOps transformation. • Ensure renewals transition from reactive, transactional execution to proactive, lifecycle‑driven engagement. • Build, lead, and develop the RAM organization, including hiring, onboarding, role definition, and capacity modeling across regions and tiers. • Provide strong people leadership, coaching, and performance management, fostering a collaborative, customer‑centric, and data‑driven team culture. • Lead Kaizen and continuous improvement initiatives to design, standardize, and evolve the end‑to‑end renewals lifecycle. • Act as the primary renewals interface to Sales leadership, CSM leadership, Channel Management, M&S Renewals (O2C), Finance, Legal, and IT.