• Perform physical inspections of dealer inventories and reconcile to dealer records. • Communicate effectively with dealer and home office personnel. • Verify collateral, assess condition, and provide prompt and accurate reporting. • Schedule and route inspections to ensure efficient completion within required timeline. • Utilize a company supplied tablet PC in performance of services. • Possess a smart phone (Android or IOS)

• Submit claims accurately and completely with all required attachments and documentation • Post insurance payments with speed and accuracy in accordance with the received EOB • Follow up on outstanding claims to reduce claim aging • Handle denials and appeals professionally and efficiently, interpreting EOBs and rejection codes • Collaborate with our software engineering team to provide feedback and ideas that improve our internal tools • Work cross-functionally with teammates in billing, operations, and client success to deliver excellent service

• Conduct remote evaluations, device fittings, and follow-up care for patients across your licensed state(s) • Educate and guide patients on getting the most from their hearing technology • Provide feedback on new hearing care tools and workflows that improve the patient experience • Collaborate closely with our Sales Team to ensure seamless patient journeys • Contribute clinical insights to hear.com's global network, the largest independent audiology network in the world

• Conduct residential HVAC technical training • Prepare for training class • Instruct training classes • Assist with hands-on lab sessions • Administer tests • Maintain class records and databases • Assist in creating new training class curriculum and materials • Review all training manuals and ensure that printed materials are updated • Review all training PowerPoint slides and identify and correct shortcomings • Update all training parts kits and materials as necessary