• Setting the technical direction for projects or areas of the company. • Making critical decisions that define the strategic path for technical processes, architecture and methodologies. • Acting as a mentor and leader to not just junior engineers but also guiding Staff Engineers and other senior personnel. • Working closely with other departments and influencing company-wide initiatives. • Tackling the most challenging and complex problems that impact the broader business, often beyond single projects. • Experience with any web framework (Django, FastAPI, Flask etc). • Deep understanding of the DOM and how the browser works. • Strong understanding of databases, both SQL and NoSQL (Postgres, Databricks, Snowflake), and web technologies. • Experience with API design and development. • Experience with cloud based technologies such as AWS, Azure or google cloud. • Knowledge of containerization and orchestration technologies such as Docker and Kubernetes. • Experience with security and systems that handle sensitive data.

• Build, test, and deploy user experiences in our mobile application • Measure and optimize the performance of the mobile application at scale • Collaborate with Product Managers and Designers on planning and implementing frictionless user experiences • Work with the team to continue development of best practices • Be self-motivated with the ability to make smart decisions and ask questions when necessary

• Work within an agile team to develop architectural requirements for web applications, writing code and unit tests following programming best practices and design patterns. • Participate in the preparation of technical solutions by creating diagrams and presentations, interacting with operations and product teams, and providing support to development teams. • Research, evaluate and validate new technologies, frameworks, libraries, components and development tools—both proactively and reactively—coordinating technology plans with product roadmaps. • Provide technical support to development and product areas, reducing application complexity by designing smaller, easy-to-manage applications. • Research and define design and development architecture patterns. • Establish componentization design. • Define API design and internal (organization software) and external (third-party software) communication formats. • Identify potential reuse opportunities within the application. • Review technical documentation to identify areas of attention, opportunities for improvement, and possibilities for implementing new structures and code architectures. • Identify and technically lead architecture projects related to code refactoring and application restructuring. • Establish and maintain control of the organization’s reusable assets (components). • Maintain a compatibility matrix and versioning of applications with external software. • Train and upskill developers in the use of established standards. • Monitor and validate that architecture standards are disseminated and adopted by developers.

• Learn new technologies and architectures, including work with uniform data layers, integrations with contact center providers, and new product development. • Work with leadership to bring your engineering experience to the table and ideate new features and functionality. • Design, build, and maintain Python-based backend services that orchestrate AI agent workflows using LangChain and LangGraph. • Contribute to the development of a multi-tenant simulation platform handling high volumes of concurrent AI-driven conversations in a public cloud environment. • Integrate with contact center providers (such as LivePerson) and external LLM providers through a unified gateway abstraction. • Build and extend REST APIs using the Litestar framework, following strong typing and Pydantic-based data modeling patterns. • Work with Couchbase for conversation state persistence, implementing optimistic concurrency patterns (CAS locking) for correctness in multi-pod deployments. • Write high-quality, well-tested code with a focus on behavior-driven unit and integration testing.