• Design, deploy, configure, and maintain secure, reliable systems across client and internal environments, including servers, endpoints, identity platforms, and cloud services. • Operate and support production systems by troubleshooting and resolving infrastructure, platform, and endpoint issues, collaborating and escalating as necessary to meet service and security expectations. • Review, validate, and maintain system configurations (e.g., identity and access management, logging and monitoring, encryption, network segmentation, endpoint protection, backup and recovery) to ensure alignment with security, operational, and compliance requirements. • Implement and maintain system hardening standards, configuration baselines, patching processes, and lifecycle management practices. • Contribute to the execution and continuous improvement of Platforms Team objectives, including system reliability, scalability, and sustainability. • Communicate clearly and effectively with technical and non-technical stakeholders via written and verbal channels to explain system behavior, proposed changes, risks, and remediation actions. • Develop and maintain accurate system documentation, diagrams, runbooks, and standard operating procedures that support operational consistency and audit readiness. • Support the development and maintenance of internal tooling, templates, and repeatable build processes to improve system consistency, efficiency, and security posture.

• Lead complex enterprise pre-sales engagements, including discovery, solution design, architecture validation, and technical closure • Translate business objectives into secure, scalable, and resilient technical architectures for enterprise customers • Deliver high-impact technical demonstrations and executive-level presentations focused on business value and cyber risk reduction • Design, manage, and execute proof-of-concepts (POCs) aligned to customer success criteria and operational realities • Collaborate with sales teams, partners, product management, and engineering to influence solution architecture and customer outcomes

• Lead complex enterprise pre-sales engagements, including discovery, solution design, architecture validation, and technical closure • Translate business objectives into secure, scalable, and resilient technical architectures for enterprise customers • Deliver high-impact technical demonstrations and executive-level presentations focused on business value and cyber risk reduction • Design, manage, and execute proof-of-concepts (POCs) aligned to customer success criteria and operational realities • Collaborate with sales teams, partners, product management, and engineering to influence solution architecture and customer outcomes

• Ensuring a stable, secure and high-performance Digital Workplace operation through 2nd-level support for modern enterprise workspace environments • Analyzing, troubleshooting and permanently resolving complex incidents in Citrix Virtual Apps & Desktops and Azure Virtual Desktop (AVD) • Operating, administering and continuously improving Virtual Desktop Infrastructure (VDI) and remote access solutions in hybrid cloud and on-premises scenarios • Administering and supporting Microsoft Remote Desktop Services (RDS), including integration into Citrix and AVD environments • Managing, configuring and troubleshooting thin clients in VDI and AVD environments to ensure a reliable user experience • Proactive service optimization, standardization and automation within managed services, and collaboration with 3rd-level support, engineering and project teams, including technical documentation and operational concepts