Reinsurance Operations Specialist - GRiDS This is a remote role that can be performed from anywhere within the continental US, with a preference for candidates in the Central, Eastern or Mountain timezones. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. About GRiDS & the BEO Team GRiDS is an internal suite of applications used by Aon’s Risk Capital business segment for the end‑to‑end processing of reinsurance placements. The Business Entity Operations (BEO) team partners with global business units across Aon to create and maintain entities in GRiDS and to ensure that all placements meet internal and external compliance requirements. What the day will look like The Reinsurance Operations Specialist is responsible for maintaining accurate and compliant entity data within GRiDS and associated systems. The role combines strong functional knowledge of entity maintenance, an understanding of regulatory and market security requirements, and the ability to support process and system improvements. The role holder acts as a key point of contact and emerging Subject Matter Expert (SME) for entity structures, client and market codes, and related applications, while also providing reporting, analysis, and operational support to brokers, Finance, Tax, Treasury, and senior stakeholders. Key Responsibilities Entity & Data Management - Understand how changes in Entity Maintenance impact other functional areas and GRiDS applications and raise/resolve issues as appropriate. - Maintain global entity names, addresses, and related information in Entity Maintenance and the Contact Maintenance System (CMS). - Perform “new customer” vetting procedures, including money laundering, sanctions, and regulatory checks in accordance with global policies. - Research new and existing entities that Aon works with and update Entity Maintenance accordingly. - Create new cedent and reinsurer codes and maintain accurate grouping information for all existing codes. - Consult with the Tax team, brokers, and advocates to help manage and validate tax-related data within GRiDS. - Check and approve bank details supplied by the Treasury team in line with global procedures and internal controls. - Research and maintain global customer structures to support the integrity and consistency of management information. - Perform placement overrides in accordance with Market Security restrictions, ensuring adherence to all internal and external compliance requirements. - Research and maintain the financial impairment status of entities and associated client and market codes in GRiDS. - Analyze and interpret legal entities and global group structures and ensure these are accurately reflected in GRiDS. Business Expertise, Stakeholder Engagement & SME Role - Apply significant operational/business experience in the functional area and maintain broad understanding of related business processes. - Provide practical, consultative advice to brokers, colleagues, and business leaders on best practices for entity, structure, and system usage. - Develop into a Subject Matter Expert (SME) on GRiDS and related applications, becoming a go-to resource for queries and issue resolution. - Mentor and support other team members on processes, systems, and business context as needed. - Work independently, managing time and tasks effectively and following through to completion. - Adhere to best-practice business processes as directed by Management and Operations and suggest improvements where appropriate. - Build and maintain effective working relationships with senior colleagues and other experts, communicating clearly both verbally and in writing. - Assess and solve a broad range of business and functional issues using structured analysis and creative problem-solving. Operational Leadership (Non-people Manager / Project or Initiative Lead) - Contribute to regional activities, including supporting day-to-day workload management and operational prioritization. - Assist with recruitment activities (e.g., interviewing, onboarding support) where required. - Lead collaboration with relevant working groups or practice meetings in the absence of senior colleagues. - Support the definition and refinement of team processes and procedures in collaboration with Management and Senior Leaders. - Participate in and occasionally lead workstreams or smaller projects, including planning, tracking progress, and managing deadlines. - Provide guidance and informal leadership to team members, delegating tasks where appropriate and supporting their completion. Development / Systems & Reporting - Provide ad hoc and recurring management reporting using Excel and SQL, delivering accurate and timely reports to senior management and business units. - Work closely with IT to support the development, enhancement, and upgrade of GRiDS and other applications used by the BEO team and wider business. - Challenge existing processes and propose solutions to improve efficiency, control, and data quality. - Analyze system processes to help improve value and efficiency from GRiDS and related applications. - Reconcile and compare data between GRiDS and other applications, using findings to update systems and maintain alignment with current compliance and regulatory standards. - Coordinate, as needed, user acceptance testing (UAT) with the quality assurance team, including preparing test cases, supporting execution, and logging/resolving defects. Skills and experience that will lead to success - Bachelor’s degree in Business, Finance, Economics, Information Systems, or a related field preferred; equivalent experience considered. - Relevant certifications in compliance, data management, or operations/process improvement are an advantage but not essential. - Strong experience in operations, data/entity management, or a similar role within insurance, reinsurance, or financial services. - Good understanding of legal entity structures and global group structures, ideally within a financial or insurance context. - Experience with GRiDS or similar client/market/reference-data systems (or the ability to quickly learn complex applications). - Familiarity with compliance controls (e.g., sanctions, anti–money laundering, regulatory checks). - Proficient Excel skills and working knowledge of SQL for reporting and analysis. - Experience contributing to system/process improvements and working with IT or project teams. - Strong partner leadership skills and experience collaborating with functions such as Tax, Treasury, Finance, and business units. How we support our colleagues Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The salary range for this position (intended for U.S. applicants) is $80,000 to $90,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. #LI-AR1 #LI-REMOTE 2575021

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This will be a remote position with approximately 70% regional travel. The must reside in the greater Columbus, OH area. The Area Manager of Operations will lead and support a group of 8-12 Endodontic, Periodontic and Oral Surgery practices. The Area Manager will oversee day-to-day operations of the practices with P&L responsibility and 4-wall accountability. The successful candidate will work directly with the practices to improve processes & profitability, including identifying and implementing local growth initiatives. The individual will build and maintain exceptional relationships with doctors, practice managers and their teams. The Area Manager of Operations will balance the need for preserving each unique practice culture and brand, while ensuring future positive growth and innovation. Responsibilities - Provide leadership, inspiration, mentorship, guidance and career development to group of practice managers focused on day to day practice operations to promote teamwork and high-quality patient service. - Cultivate a patient-centric environment, focusing on smooth operations and efficient patient flow. - Conduct P&L analysis and manage budgeting. Implement financial strategies to improve profitability. - Provide training and development opportunities for practice leaders. - Monitor and analyze key metrics for day-to-day operations to ensure efficient and profitable operations. - Oversee and execute the on-boarding and transition of new practice partnerships. Qualifications - 5+ years of experience in a multi-site leadership role - 5+ years of dental or healthcare operational experience Preferred Skills - Bachelor's Degree - Previous Dental Practice Management experience - Healthcare Operations experience - Proficiency in MS Office applications, particularly Word, Excel, and PowerPoint. Salary The salary range for this role is $100,000 - $110,000 per year.

• Managing McKesson Specialty Health’s call center and field operations • Ensuring operational targets for contact centers are met • Providing leadership and oversight for assigned teams • Overall responsibility for staff hiring, training and performance management • Creating and reporting performance metrics for contact center • Client-facing responsibilities including oversight during QBRs and strategic client meetings

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you a compassionate, service-driven professional who believes in the power of a kind word and attentive listening? Do you thrive in a fast-paced environment, ensuring every caller feels heard and supported? If so, NIVA Health invites you to apply for our Remote Call Center Operator position! In this role you'll: - Answer and direct incoming calls promptly and professionally using multi-line switchboard systems. - Respond to customer inquiries, resolve issues, and provide product or service information with care and efficiency. - Place outbound calls for follow-ups, appointment reminders, or patient outreach. - Accurately document call details and resolutions using digital tools and systems. - Escalate complex or unresolved calls to the appropriate department as needed. - Collaborate with colleagues and other departments to ensure the best possible outcomes for every caller. - Adhere to company protocols for privacy, data protection, and confidentiality of information. - Meet or exceed performance metrics for response time, resolution, and satisfaction. - Stay updated on processes and best practices through team meetings and ongoing training. Qualifications - Have at least 2 years’ experience in a call center or switchboard operator role, preferably in healthcare, finance, or service industries. - Demonstrate exceptional customer service skills and enjoy helping others resolve concerns and navigate their options. - Are a skilled communicator with a friendly and professional phone presence. - Are experienced in using call center software, switchboard systems, and either Microsoft Office or Google Suite. - Have previous experience working remotely, with proven self-motivation and reliability. - Possess strong problem-solving skills and the ability to stay calm and empathetic, even in high-pressure situations. - Maintain a quiet, professional home workspace and reliable high-speed internet. Requirements - Bonus points if you are bilingual or multilingual. - Have experience working with electronic health records or digital healthcare tools. - Have contributed to process improvements or team initiatives in previous roles. Benefits - Join a purpose-driven company that values every conversation and every team member. - Enjoy the flexibility and work-life balance of a fully remote position. - Be part of a supportive, inclusive culture focused on growth, learning, and collaboration. - Receive competitive compensation with opportunities for advancement. - Make a meaningful impact by being the reassuring voice patients and families rely on every day.