Specialized Dental Partners

Role Description The Credentialing Specialist (Revenue Cycle) will serve to support all insurance payor relationships, including provider credentialing and enrollments, with the goal to establish stronger positions in markets represented by Specialized Dental Partners (SDP) in various dental specialties. This role will be remote, and the ideal candidate will reside in either the Eastern or Central time zone. Responsibilities - Serve to support overall relationship with insurance payors. - Collaborate with practices to plan, strategize and support insurance payor credentialing needs. - Support all provider credentialing and re-credentialing activities in a manner that mitigates the risk of financial losses, coordinate efforts with operational leaders through the onboarding process. - Maintain provider files, payor participation information, including expirable documents. - Complete all applications for payor credentialing and re-credentialing in a timely manner; obtain appropriate documents from various resources to complete payer applications, as needed. - Assist to identify, and resolve timely, any payor enrollment-related under-payment / non-payments. - Assist to develop SOPs, training, and development of new colleagues on payor contracts. - Communicate with other departments within the Practice Support Services, & practice-based teams. - Other duties as assigned. Qualifications - High school diploma or GED - 2+ years of experience working in a Dental practice or a DSO - 2+ years of experience creating pivot tables, using V-lookups, and formulas in Microsoft Excel - 2+ years of experience doing fee schedule analysis - 2+ years of experience in CAQH and NPI management - 2+ years of experience working in data management systems and insurance networks - Associate’s degree or equivalent experience - Experience with Provider software, specifically Modio - Prior experience in revenue cycle, practice management or payor relationship is preferred. - Solid computer skills, including proficiency in Microsoft Windows and Office - Excellent written and verbal communication skills Benefits - The salary range for this role is $45,000 to $55,000 per year. - Commitment to ensuring fair and equitable pay for all employees. - Adherence to all applicable federal, state, and local laws regarding pay equity and non-discrimination. - Regular reviews of compensation practices and conduct pay equity audits to identify and address any disparities. - Fostering a culture of transparency and fairness to create an inclusive workplace where all employees feel valued and respected.

Overview Job Summary We are seeking a proactive and client-focused Level 1 Service Desk Teammate to join our IT team. As the first point of contact for practices experiencing technical issues, you will play a key role in ensuring smooth operations by addressing Level 1 tickets efficiently and professionally. This position requires strong communication skills, attention to detail, and a commitment to excellent customer service. This remote position will have the hours of 7am - 4pm eastern time, Monday-Friday. About Specialized Dental Partners Specialized Dental Partners is one of the nation’s leading dental support organizations for Endodontic, Periodontic, and Oral Surgery practices. With more than 250 practice locations and over 430 doctors across the United States, Specialized Dental Partners empowers specialists to focus on exceptional patient care while the organization delivers tailored business, operational, and strategic support. Responsibilities Key Responsibilities Issue Intake and Resolution - Act as the first point of contact for practices, documenting details of reported issues. - Troubleshoot and resolve Level 1 technical issues related to hardware, software, Microsoft 365, and basic networking. - Escalate more complex issues to senior analysts or engineers when needed. Ticket Management - Monitor and manage assigned tickets in the service desk system. - Ensure timely resolution of issues and adherence to service-level agreements (SLAs). - Accurately record troubleshooting steps and resolutions for future reference. Customer Communication - Communicate clearly and effectively with practice staff, providing user-friendly instructions and updates. - Deliver a positive customer experience while maintaining professionalism and empathy. Documentation and Reporting - Contribute to internal knowledge base articles. - Flag recurring issues or patterns to help the team improve long-term solutions. Collaboration - Partner with other IT team members to ensure smooth hand-offs. - Provide feedback to improve processes and enhance the service desk experience. Qualifications Required Qualifications: - 2+ years of experience in IT support, help desk, or technical customer service (healthcare or multi-site experience a plus). - 2+ years of troubleshooting experience with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). - 2+ years working knowledge of Windows operating systems and common hardware (PCs, printers, peripherals). - 2+ years of experience troubleshooting common connectivity issues (Wi-Fi, VPN, password resets). Preferred Skills: - CompTIA A+ or other entry-level IT certification. - Exposure to ITIL practices. - Experience supporting 100+ end users in a service desk or call center environment. - Customer service background with a focus on achieving high satisfaction scores. - High attention to detail, organization, and follow-through. - Familiarity with ticketing systems and ability to manage multiple tickets simultaneously. - Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users - Experience working in a healthcare environment, dental highly preferred Work Environment: - Remote position with regular collaboration via Teams, email, and ticketing systems. - Must have a reliable internet connection and dedicated workspace. - Must be willing to work shifts of multiple time zones. Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The salary range for this role is $55,000 - $65,000 per year. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.

Overview This will be a remote position with approximately 60% regional travel. The ideal candidate will reside in the Seattle, WA MSA. Job Summary: The Area Manager of Operations will lead and support a group of 8-12 Endodontic, Periodontic and Oral Surgery practices. The Area Manager will oversee day-to-day operations of the practices with P&L responsibility and 4-wall accountability. The successful candidate will work directly with the practices to improve processes & profitability, including identifying and implementing local growth initiatives. The individual will build and maintain exceptional relationships with doctors, practice managers and their teams. The Area Manager of Operations will balance the need for preserving each unique practice culture and brand, while ensuring future positive growth and innovation. About Specialized Dental Partners: Specialized Dental Partners is one of the nation’s leading dental support organizations for Endodontic, Periodontic, and Oral Surgery practices. With more than 250 practice locations and over 430 doctors across the United States, Specialized Dental Partners empowers specialists to focus on exceptional patient care while the organization delivers tailored business, operational, and strategic support. Responsibilities Essential Duties and Responsibilities: - Provide leadership, inspiration, mentorship, guidance and career development to group of practice managers focused on day to day practice operations to promote teamwork and high-quality patient service. - Cultivate a patient-centric environment, focusing on smooth operations and efficient patient flow. - Conduct P&L analysis and manage budgeting. Implement financial strategies to improve profitability. - Provide training and development opportunities for practice leaders. - Monitor and analyze key metrics for day-to-day operations to ensure efficient and profitable operations. - Oversee and execute the on-boarding and transition of new practice partnerships. Qualifications Requirements: - 5+ years of experience in a multi-site leadership role - 5+ years of dental or healthcare operational experience - Must reside in the Seattle, Washington metro area Preferred Skills: - Previous Dental Practice Management experience - Healthcare Operations experience - Proficiency in MS Office applications, particularly Word, Excel, and PowerPoint. - Bachelor's Degree Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The salary range for this role is $110,000 - $130,000 per year. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.

Overview Job Description: Specialized Dental Partners is seeking highly skilled Systems Engineer (Clinical & Enterprise Systems Platform Owner) to own, operate, and evolve our clinical and our imaging ecosystem. This role is responsible for end-to-end ownership of clinical systems, web-based applications, and supporting Microsoft platforms as standardized, secure, and scalable service products. The Systems Engineer ensures that mission-critical clinical applications remain reliable, secure, and well-integrated with identity, infrastructure, and endpoint platforms. This is a hands-on engineering role with clear product accountability, not just a ticket-focused position. This position is primarily remote with travel required as needed. About Specialized Dental Partners: Specialized Dental Partners is one of the nation’s leading dental support organizations for Endodontic, Periodontic, and Oral Surgery practices. With more than 250 practice locations and over 430 doctors across the United States, Specialized Dental Partners empowers specialists to focus on exceptional patient care while the organization delivers tailored business, operational, and strategic support. Responsibilities Key Responsibilities: Clinical Systems Platform Shared Ownership - Own clinical systems as service products, including EMR/PMS and Imaging (2D & 3D) - Partner with clinical stakeholders to ensure systems meet operational and care-delivery needs - Oversee configuration, upgrades, integrations, and vendor coordination - Establish success metrics for clinical systems (availability, performance, usability, data integrity) - Serve as the single point of accountability for clinical system outcomes and customer experiences Web Application & SaaS Management: - Own web-based applications and SaaS platforms used across clinical and administrative workflows - Manage access control, role design, and SSO integrations - Coordinate vendor support, escalations, and roadmap discussions - Ensure consistent onboarding, offboarding, and permission models Microsoft Systems Integration: - Provide advanced support and integration across Microsoft platforms (M365, Entra ID, Windows) - Align clinical and web systems with identity, access, and device management standards - Support Exchange, SharePoint, Teams, and related services as they intersect with clinical workflows - Partner with Microsoft Administrators on tenant-wide standards and automation Automation, Standardization, and Documentation: - Treat automation as a first-class platform feature - Build scripts and workflows for provisioning, access management, and reporting - Reduce system variance through standards and documented configurations - Own systems documentation, architecture diagrams, and operational runbooks Security, Compliance, and Reliability: - Ensure clinical and web systems meet security and compliance expectations (HIPAA-aligned) - Support audits, access reviews, and incident investigations - Embed security principles into system configuration and vendor integrations - Participate in incident response for clinical-impacting outages Qualifications Required Qualifications: - 6+ years experience in a technology role - 3+ years of systems engineering experience in healthcare environments - 2+ years of experience working directly with Electronic Medical Records (EMR) or Practice Management Software (PMS) systems (example: Dentrix, Endovision, The Dental Office (TDO), McKesson, Cerner) - 3+ years in communication-centric business role - 2+ years focused on automation creation Preferred Skills: - Bachelor’s degree in Computer Science, Information Technology, or related field - Strong direct ownership and responsibility for client experience - Intune, Defender, and integrations - API integrations and SSO (SAML/OIDC) - Vendor-hosted SaaS application management - Documentation, standard setting, and lifecycle ownership - Proven ability to communicate technical decisions to technical and non-technical stakeholders - System buildout experience in new developments around clinical enterprise - Web application control, management, and vendor coordination - Experience with web application control, management, and vendor coordination Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The salary range for this role is $95,000 - $125,000 per year. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This will be a remote position with approximately 70% regional travel. The must reside in the greater Columbus, OH area. The Area Manager of Operations will lead and support a group of 8-12 Endodontic, Periodontic and Oral Surgery practices. The Area Manager will oversee day-to-day operations of the practices with P&L responsibility and 4-wall accountability. The successful candidate will work directly with the practices to improve processes & profitability, including identifying and implementing local growth initiatives. The individual will build and maintain exceptional relationships with doctors, practice managers and their teams. The Area Manager of Operations will balance the need for preserving each unique practice culture and brand, while ensuring future positive growth and innovation. Responsibilities - Provide leadership, inspiration, mentorship, guidance and career development to group of practice managers focused on day to day practice operations to promote teamwork and high-quality patient service. - Cultivate a patient-centric environment, focusing on smooth operations and efficient patient flow. - Conduct P&L analysis and manage budgeting. Implement financial strategies to improve profitability. - Provide training and development opportunities for practice leaders. - Monitor and analyze key metrics for day-to-day operations to ensure efficient and profitable operations. - Oversee and execute the on-boarding and transition of new practice partnerships. Qualifications - 5+ years of experience in a multi-site leadership role - 5+ years of dental or healthcare operational experience Preferred Skills - Bachelor's Degree - Previous Dental Practice Management experience - Healthcare Operations experience - Proficiency in MS Office applications, particularly Word, Excel, and PowerPoint. Salary The salary range for this role is $100,000 - $110,000 per year.